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NTT DATA Logo NTT DATA · IT - Administration

Helpdesk Analyst - Mac Support

India, Noida · Job Posted January 26, 2026
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Job Description

The Helpdesk Analyst - Mac Support role involves providing technical support for Apple devices, focusing on troubleshooting and customer service. Candidates should have a graduate degree in a technical field and at least one year of experience in a similar role. Familiarity with macOS and Apple hardware is essential, along with strong communication skills. The position requires working in a rotational shift environment, providing 24x7 support.

Job Responsibility

  • Provide L2 with technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat
  • Activities include recognition, research, isolation, resolution & follow up steps
  • Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure

Requirements

  • Helpdesk Analyst at Grade-6 position in Service Desk
  • Must be a Graduate. B. Tech/B. E or any other technical degree preferred
  • Good communication skills with a minimum of 1 year of international calling experience
  • Good comprehension & writing skills
  • Must possess excellent customer handling skills
  • It should be comfortable to work in rotational shift with 24x7 support window
  • Familiarity with latest macOS
  • Experience in handling Apple workstations (MacBook, iMac etc.)
  • Experience in supporting Apple device (MacBook, iMac)
  • Strong troubleshooting knowledge of macOS, Apple Hardware, Safari, Chrome, MS Office & COTS applications etc.
  • Sound knowledge of ITIL best practices around Incident & Request Management procedures
  • Understanding on how MDM solutions (Jamf/Intune) work

Nice to have

  • Apple Device Support Certification (Added advantage)
  • Familiarity with Jamf Pro (Added advantage)
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