Helpdesk Analyst - Mac Support Job at NTT DATA (Noida)

It Support

IT Support is responsible for monitoring the IT Helpdesk and addressing the issu...

Location

United States , Las Vegas

Salary:

Not provided

ASTOUND Group

Expiration Date

Until further notice

Requirements

Bachelor's degree in computer science or engineering or related field, preferred
0-2 years of experience in a similar role
Experience with Microsoft Windows 7 and 10, Mac OSX, Active Directory, imaging, server/storage solutions including file replication, and network administration (e.g., switching, firewall, VPN)
Experience troubleshooting systems
Skilled in database programming and software installation
Proficient with MAC and OS
Excellent written and oral communication skills
Familiar with a range of software and hardware
Demonstrated experience as a support analyst in a corporate environment
Valid driver's license (G class)

Job Responsibility

Provides technical assistance and support for incoming inquiries, requests, and issues related to hardware, software, network connectivity and application support
Ensures users/customers are provided with professional, courteous, and timely support and service
Installs, modifies, and makes minor repairs to computer hardware and software systems
Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity
Consults with users to determine appropriate hardware and software needs and assists in placing orders
Tests compatibility of new programs with existing ones
Confirms program objectives and specifications by testing new programs, comparing them with established standards, and making modifications
Installs software and necessary applications for workflow
Carries out software, network, and database performance tuning
Documents hardware and software updates

What we offer

Excellent Medical Insurance
Excellent Dental Insurance
Excellent Vision Insurance
Paid Time Off, Holiday Pay
401K matching program after 90 days of employment
100% Company Life and Long-Term Disability Coverage
Employee Referral Program

Fulltime

Help Desk Analyst

We are in search of a Help Desk Analyst to join our team in the Communications i...

Location

United States , Las Vegas

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 1+ years of experience in a Help Desk Analyst role or similar position
Strong knowledge and experience with Android Development
Proficiency in Cisco Technologies
Experience with Citrix Technologies
Proficiency in using Mac Computers
Comprehensive understanding and experience with Microsoft products and services
Ability to manage and troubleshoot issues related to Active Directory
Experience with Apple Devices
Solid understanding of Computer Hardware
Experience in Configuration Management

Job Responsibility

Provide thorough technical support, primarily for Windows environments and applications
Efficiently handle and resolve end-user problems, both onsite and remotely
Prioritize and process requests received through the IT helpdesk
Utilize desktop remote control products for troubleshooting
Modify workstation configurations, utilities, software default settings
Maintain and efficiently use the helpdesk tracking software
Document and update internal procedures
Assist with onboarding new users
Install, test, and configure new workstations, peripheral equipment, and software
Maintain an accurate inventory of all equipment, software, and software licenses

What we offer

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Fulltime

Desktop Support Analyst

Robert Half is seeking a Contract Desktop Support Analyst to join our client's d...

Location

United States , Nashville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience in desktop support, IT helpdesk, or a related role
Proficiency in troubleshooting hardware and software issues
Familiarity with Windows and Mac operating systems
Strong communication and interpersonal skills
Ability to work independently and as part of a team
Knowledge of IT security best practices
Excellent problem-solving skills and attention to detail

Job Responsibility

Provide first-level technical support to end-users, responding to inquiries, diagnosing and resolving hardware and software issues, and escalating more complex problems to the appropriate team
Install, configure, and maintain desktop systems, including operating systems, software applications, and hardware components
Perform hardware troubleshooting and maintenance, including but not limited to desktops, laptops, printers, and peripherals
Assist users with software-related issues, such as troubleshooting software applications, assisting with installations, and providing guidance on software usage
Conduct user training sessions to enhance end-users' knowledge of software and hardware usage, best practices, and security protocols
Maintain detailed records of support requests, resolutions, and inventory management to track and report on issues, solutions, and asset management
Assist in implementing and enforcing security policies, ensuring the integrity and confidentiality of data
Collaborate with IT team members, both on-site and remotely, to resolve complex technical issues and contribute to ongoing IT projects
Continuously strive to enhance the end-user experience by providing excellent customer service and support

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Help Desk Analyst II

Robert Half is the world’s first and largest specialized talent solutions firm t...

Location

United States , Baltimore

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Install, configure and troubleshoot computer hardware and software
Assist with new permanent onboarding account setup and change requests
Monitor helpdesk ticketing system queue and act as primary point of contact
Coordinate break/fix work with company vendors including deliveries and installs
Manage IT projects as needed and assist with departmental projects
Android Development
Cisco Technologies
Citrix Technologies
Mac Computers
Microsoft

Job Responsibility

Install, configure and troubleshoot computer hardware and software
Assist with new permanent onboarding account setup and change requests
Monitor helpdesk ticketing system queue and act as primary point of contact
Coordinate break/fix work with company vendors including deliveries and installs
Manage IT projects as needed and assist with departmental projects

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Product Support Analyst II

As a Product Support Analyst II, this role will play a pivotal role in supportin...

Location

United States

Salary:

72000.00 - 90000.00 USD / Year

Equip Health

Expiration Date

Until further notice

Requirements

A bachelor's degree in computer science, information technology, engineering, or a related field
4+ years of experience in product application support, IT Helpdesk, or a similar customer-facing technical role
Ability to work 8 am - 5 pm EST
Demonstrated troubleshooting and analytical skills, with a proactive, solutions-focused mindset
Quick learner with a strong interest in mastering new technologies and systems, including Equip’s platform
Excellent verbal and written communication skills, with an ability to explain technical concepts to both technical and non-technical users
Effective multitasker who can manage multiple tickets, priorities, and stakeholders in a fast-paced environment
Working knowledge of databases, with experience using database tools to investigate data-related issues
Experience with MDM Admin (ideally Jumpcloud), GSuite Admin, Mac Support, PC Support, SAAS support, JIRA or other ticketing systems

Job Responsibility

Deliver prompt, courteous, and effective support to both external users and internal employees encountering product or technical issues
Investigate and troubleshoot software and platform-related problems reported by users via various channels (phone, email, chat, etc.)
Proactively identify patterns in customer issues and communicate actionable insights
Escalate unresolved or complex issues to appropriate internal teams and follow through to ensure resolution
Maintain and improve internal and external documentation, ensuring resources are clear, accurate, and up to date
Contribute to the creation and optimization of support workflows, processes, and tools to drive team efficiency and user satisfaction
Collaborate cross-functionally in a fast-paced environment, demonstrating adaptability and an ability to manage competing priorities
Participate in after-hours or weekend support as needed to meet business demands
Perform other duties as assigned

What we offer

Flex PTO policy (3-5 wks/year recommended) + 11 paid company holidays
Competitive Medical, Dental, Vision, Life, and AD&D insurance
Equip pays for a significant percentage of benefits premiums for individuals and families
Maven, a company paid reproductive and family care benefit for all employees
Employee Assistance Program (EAP), a company paid resource for mental health, legal services, financial support, and more
$50/month stipend added directly to an employee’s paycheck to cover home internet expenses
One-time work from home stipend of up to $500

Fulltime

Technical Support Analyst

We are looking for an experienced Technical Support Analyst to join our team on ...

Location

United States , Minneapolis

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proficiency with Apple hardware, including Mac computers and iPads, as well as software like macOS, iPadOS, and tvOS
Familiarity with Google Workspace for Education and IT ticketing systems, such as Incident IQ
Experience with mobile device management tools and printer management systems
Strong troubleshooting skills to identify and resolve technical issues effectively
Ability to manage service desk tickets with attention to detail and urgency
Knowledge of best practices for documenting IT processes and procedures
Excellent communication skills to collaborate with users and team members
Capability to work independently and prioritize tasks in a dynamic environment

Job Responsibility

Deliver Tier I helpdesk support to users across two sites, addressing technical issues promptly and effectively
Diagnose and troubleshoot hardware, software, environmental, and user-related problems, collaborating with vendors when necessary
Conduct research on unresolved issues and propose solutions to improve user experience
Manage device lifecycles, including acquisition, deployment, collection, erasure, and sale
Perform repair and maintenance tasks for various equipment and technical services, such as printers
Create and update documentation for procedures and practices to ensure consistency and efficiency
Promote the continuous enhancement of technology support processes
Handle additional duties as needed to support the IT team and organizational goals

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Technology Support Analyst

A temporary Technical Support Analyst position to assist existing IT Team which ...

Location

United States , Charlotte

Salary:

Not provided

Software Resources

Expiration Date

Until further notice

Requirements

Common knowledge of IT hardware, networking, industry-standard applications and best practices
Helpdesk / Customer Service environment
Knowledge of Windows 1011 along with setup and troubleshooting of desktops and laptops
Network infrastructure and configuration
Workstation Imaging and automated software deployment
Microsoft Office 365 Suite and Microsoft Teams
Strong Customer Service and Communication Skills
Empathy and listening
High external structure – the ability to work independently and self-manage
Desire to help others

Job Responsibility

Provides end user workplace support including incident resolutions, asset management, patch/upgrade management, software installations/troubleshooting and general Q&A across PC, Mac, Smartphones, Tablets, and Peripherals
Troubleshoot PC, hardware, and software issues, including internet connectivity, operating system, Office 365, and other issues
Supports network infrastructure services for multiple locations
Partners with other technology teams across the organization and also with external IT partners to function as technical liaison to carry out implementation and resolution
Organizes and executes office moves and asset reallocations
Performs OS imaging tasks and maintains standards for all platforms for studios
Performs preventative maintenance on all systems and equipment in order to ensure optimum performance
Manages phones and conference rooms
Printer management
Manage incoming tickets

What we offer

medical, dental, and vision coverage
a 401(k) with company match
short-term disability
life insurance with AD&D

Fulltime

New

Housekeeper - Student Accommodation

Homes for Students is the UK’s leading independent provider of student accommoda...

Location

United Kingdom , Bristol

Salary:

25397.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Previous experience of a similar role in a customer-focused environment
Ability to contribute to targets and deliver excellent results
Excellent communication and ability to provide an outstanding customer service
Effective team member with a flexible approach to work and colleagues
Ability to undertake manual work to a high standard
Commitment to undergo further training through operational requirements and personal staff development

Job Responsibility

Ensuring the common areas of the Property are cleaned to a high standard
Carrying out planned and reactive cleaning duties in student buildings located throughout the Property, student kitchen areas, offices, communal and toilet areas including replenishing consumables to a high standard of hygiene
Playing a key role in our summer turnaround time when we say goodbye to one intake of students and prepare for the next

What we offer

Generous holiday package of 25 days, plus bank holidays
Access to a range of exclusive retail discounts
Take your special day off (birthday)
Cycle-to-work scheme
2 charity days per annum
Opportunity to work towards a nationally recognised qualification

Fulltime

Helpdesk Analyst - Mac Support

NTT DATA

Location:
India , Noida

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 26, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Helpdesk Analyst - Mac Support

It Support

Help Desk Analyst

Desktop Support Analyst

Help Desk Analyst II

Product Support Analyst II

Technical Support Analyst

Technology Support Analyst

Housekeeper - Student Accommodation

Helpdesk Analyst - Mac Support

NTT DATA

Location:India , Noida

Category:IT - Administration

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:January 26, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Helpdesk Analyst - Mac Support

It Support

Help Desk Analyst

Desktop Support Analyst

Help Desk Analyst II

Product Support Analyst II

Technical Support Analyst

Technology Support Analyst

Housekeeper - Student Accommodation

Location:
India , Noida

Category:
IT - Administration

Contract Type:
Not provided

Job Posted:
January 26, 2026