Helpdesk Analyst

Helpdesk Analyst - Mac Support

The Helpdesk Analyst - Mac Support role involves providing technical support for...

Location

India , Noida

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Helpdesk Analyst at Grade-6 position in Service Desk
Must be a Graduate. B. Tech/B. E or any other technical degree preferred
Good communication skills with a minimum of 1 year of international calling experience
Good comprehension & writing skills
Must possess excellent customer handling skills
It should be comfortable to work in rotational shift with 24x7 support window
Familiarity with latest macOS
Experience in handling Apple workstations (MacBook, iMac etc.)
Experience in supporting Apple device (MacBook, iMac)
Strong troubleshooting knowledge of macOS, Apple Hardware, Safari, Chrome, MS Office & COTS applications etc.

Job Responsibility

Provide L2 with technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat
Activities include recognition, research, isolation, resolution & follow up steps
Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure

ICT Support Analyst

Join Assetlink Group as an ICT Support Analyst, a vital role contributing to the...

Location

Australia , Rhodes, NSW

Salary:

78000.00 AUD / Year

Assetlink

Expiration Date

Until further notice

Requirements

Highly developed customer service skills
Positive 'can do' attitude, passion for customer service
Experience with ITSM service management tools to providing Level 1 and Level 2 Support (desirable)
Experience with Active Directory for User lifecycle Management
Troubleshooting skills in Microsoft Office product and Microsoft 365
Excellent in Desktop and Mobile (Android and IOS) troubleshooting
Excellent in Audio and Video troubleshooting
Excellent time management skills in a high-volume environment
Ability to explain technical issues in lay terms
Experience with Remote Support tools (RDP, Team Viewer, etc.)

Job Responsibility

Provide Service Desk services and support for Assetlink Group team members, facilitating ICT objectives
Administer the Service Desk system, ensuring timely incident recording, escalation, and resolution
Maintain an excellent level of customer service, addressing end-user issues with professionalism
Install and configure hardware and software according to standards and operational requirements
Conduct phone and face-to-face support for Level 1 and Level 2 end-user system issues
Escalate any high and critical problems to relevant departments and teams
Onboarding & off boarding staff, creating user profiles in Active Directory
Setup and troubleshoot audio visual and video conferencing systems
Create internal documentations as requested
Demonstrate commitment to personal safety and a safe work environment

What we offer

Reward and recognition incentives
Ongoing training and development
A safe and supportive working environment
Career development
A family-oriented culture

Fulltime

The Helpdesk Analyst role at NTT DATA Services involves facilitating quality man...

Location

Mexico , Guadalajara

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Portuguese speaker with advanced English
C2 Portuguese/C1 English
1-3 years of relevant experience or equivalent combination of education and work experience
Basic understanding of Infrastructure Services business process
Understanding of industry standards of customer service
Basic Knowledge of Audit process and possess analytical skills to utilize results
Understanding of ITIL concepts of Incident and Request management
Demonstrated basic Excel skills

Job Responsibility

Facilitates quality management system in specific teams under supervision
Performs periodic quality audits, quality controls
Runs quality reports and provides insights with analytical data
Performs monitoring of agent calls, with attention to customer experience and technical/functional excellence
Provides on- going, on-the-floor support and facilitates development of agents' technical knowledge and customer interaction skills through conducting of targeted training/ educative programs and activities
Collates and publishes metrics data related to quality management system for specific teams
Conducts internal contact audits of Service Desk agents on determined channels on predefined audit criteria and form
Ensures findings are logged and tracked to closure
Coordinates with stakeholders such as the Service Desk Operations team, training etc. and provides inputs derived from audit results for agent and account performance improvement
Provides feedback to the agent periodically on performance and tracks progress

IT Support Analyst

We are looking for an experienced IT Support Analyst to provide first, second an...

Location

United Kingdom , Manchester

Salary:

55000.00 - 60000.00 GBP / Year

Consult Energy UK

Expiration Date

Until further notice

Requirements

5+ years’ experience in an IT support or service desk role
Strong hands-on experience with: Microsoft 365, Microsoft Azure, Entra ID object types and access management, MFA and Conditional Access, Microsoft Intune
Experience supporting Windows endpoints and mobile devices
Familiarity with ITIL and helpdesk tools
Knowledge of Active Directory, Group Policy, DNS/DHCP
Strong troubleshooting, communication, and customer service skills

Job Responsibility

Deliver 1st, 2nd and 3rd line IT support to end users
Administer Microsoft Office 365 (Exchange Online, Teams, SharePoint, OneDrive)
Manage Azure and Entra ID (Azure AD) users, groups, devices, and access policies
Support identity and access management, including MFA and Conditional Access
Administer Microsoft Intune for device compliance, application deployment, and Autopilot
Build, configure, and support Windows 10/11 end-user devices
Manage joiners, movers, and leavers processes
Maintain IT asset records and documentation
Liaise with suppliers and escalate issues as required

Fulltime

Helpdesk Associate - ITIL

Provides L1 technical guidance in activities associated with the identification,...

Location

India , Coimbatore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Graduate with minimum 6 months+ experience in a technical support role
Knowledge of troubleshooting Windows 10, Win 8 Operating system, PC Hardware, Basic Knowledge of Internet Explorer, Networking, Messaging, and MS Office, COTS applications etc
Must be able to speak fluent English & possess excellent writing and comprehension skills & with excellent customer handling skill

Job Responsibility

Provides L1 technical guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email
Activities include recognition, research, isolation, resolution, and follow-up steps
Typically, the Analyst level participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner
Shift: Rotational shift

Fulltime

Remote Healthcare Incident Manager

The Remote Healthcare Incident Manager will oversee major incidents, ensuring ef...

Location

Mexico , GDL

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

ITIL Foundation Certification
At least 5 years of incident management experience
ITSM tool experience, Service now or remedy
Associate’s degree
Experience in health companies
Business process knowledge
5+ years of experience as a Account service specialist, Client service executive, account representative, service desk or helpdesk manager, etc.

Job Responsibility

Acts as a point of contact for Service Desk and Resolver Group Analysts to escalate Major Incidents, and engage additional support groups
Assesses the impact and urgency of incidents through collaboration with the User, Service Desk, Resolver Group Analysts, and/or Incident Managers
Assembles the resources necessary to achieve the resolution of Major Incidents
Responsible for leading and driving Major Incidents until resolved
Develops and delivers Incident communication of Major Incidents to Users and NTTDS leadership
Escalates Major Incidents to relevant resolver groups, resolver group managers, senior managers, directors and IT executives, and Service Managers
Provides incident documentation to appropriate service management teams
Facilitates Technical bridge calls and identifies a technical leader to assist with service restoration efforts
Ensures contractual Service Support requirements are understood and managed
Ensures effective communications and coordination of problem-solving efforts between support teams, account teams, field service personnel and customers

What we offer

Competitive salary (negotiable)
Grocery Tickets - 12% of base salary
30 days of Christmas bonus
12 days of vacations
90% Vacation bonus
5 personal days per year
Medical insurance (You and your family)
Life insurance
Opportunity to grow in the company

Fulltime

1st Line Technical Support Analyst

Perform 1st line duties for the Information Technology Service Desk in accordanc...

Location

United Kingdom , Guildford

Salary:

Not provided

Surrey Satellite Technology Limited

Expiration Date

Until further notice

Requirements

Diploma or NVQ in IT related or communications subject desirable but not essential
Awareness of ITIL or equivalent would be an advantage
General experience with using computers
Previous customer facing role
Strong communications/telephone skills
Excellent customer service skills
Knowledge of Windows operating system
Knowledge of the Microsoft Office suite
Good analytical and problem solving skills
Ability to work in a team environment

Job Responsibility

Receive calls from users in relation to any technical incident or query
Accurate logging of helpdesk submissions into the IT Group’s Service Desk tool along with full notes of actions taken
Preliminary investigation of all requests via telephone, email or remote admin tools, resolving or escalating as necessary using generic fault finding techniques
Continued development of SOP’s for ‘quick win’ solutions where tickets can be resolved before escalation
Monitoring of Service Desk email systems and phones – Taking calls to the Group’s DDI
Regular review of escalated tickets to ensure they are maintaining Service Level Agreements (SLA’s)
Administration of general IT activities, including documentation and procurement
Other tasks as directed by the Service Delivery Manager/Head of IT

Fulltime

Technical Support Analyst

As a Level 1 Technical Support Analyst, you will be the first point of contact f...

Location

Isle of Man , Douglas

Salary:

Not provided

Stacuity

Expiration Date

Until further notice

Requirements

Degree (or equivalent) in IT, Computer Science, Networking, or related discipline - Desirable
Industry certifications such as CompTIA A+/Network+, ITIL Foundation, CCNA (or equivalent) - Desirable
Excellent written and spoken English - Essential
Customer support or service desk experience (or strong customer-facing experience with clear technical aptitude) - Desirable
Comfortable troubleshooting networking basics: IP addressing/subnetting, routing concepts, DNS, VPNs, firewalls, and packet flow - Desirable
Interest or knowledge in mobile networks and IoT connectivity
awareness of concepts such as APNs, SIM/eSIM, IMSI, and data sessions is beneficial - Desirable
Experience using ticketing systems and knowledgebases (e.g. Zendesk, Freshdesk, Confluence) is helpful - Desirable
Able to write clear, structured documentation and customer communications - Desirable
Strong organisation and attention to detail: accurate ticket notes, timelines, and follow-ups - Desirable

Job Responsibility

First-line customer support (L1): Receive, triage, and respond to customer enquiries via the support portal, email, and other agreed channels
Own tickets through to resolution where possible, escalating to L2/L3 with clear diagnostics and impact assessment when required
Provide timely, professional, and empathetic communications to customers - especially during incidents
Meet agreed service targets (e.g., first response time, update frequency, and resolution/closure quality)
Ticket, incident, and communications management: Log, categorise, prioritise, and track incidents, problems, and service requests using our ticketing tools and processes
Support incident coordination by gathering information, maintaining timelines, and ensuring customers and stakeholders receive regular updates
Follow runbooks and standard operating procedures (SOPs) to restore service quickly and safely
Capture post-incident learning: contribute to RCA inputs, known error records, and corrective actions
Support portal and knowledge base: Develop and maintain our customer support portal, ensuring it is organised, easy to navigate, and kept up to date
Create and improve knowledgebase articles, FAQs, troubleshooting guides, and "how to" content based on recurring issues and customer needs

Fulltime

Helpdesk Analyst - ITIL

NTT DATA

Location:
India , Bangalore

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 03, 2026

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