Helpdesk Analyst - ITIL Job at NTT DATA (Bangalore)

Helpdesk Analyst - Mac Support

The Helpdesk Analyst - Mac Support role involves providing technical support for...

Location

India , Noida

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Helpdesk Analyst at Grade-6 position in Service Desk
Must be a Graduate. B. Tech/B. E or any other technical degree preferred
Good communication skills with a minimum of 1 year of international calling experience
Good comprehension & writing skills
Must possess excellent customer handling skills
It should be comfortable to work in rotational shift with 24x7 support window
Familiarity with latest macOS
Experience in handling Apple workstations (MacBook, iMac etc.)
Experience in supporting Apple device (MacBook, iMac)
Strong troubleshooting knowledge of macOS, Apple Hardware, Safari, Chrome, MS Office & COTS applications etc.

Job Responsibility

Provide L2 with technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat
Activities include recognition, research, isolation, resolution & follow up steps
Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure

ICT Support Analyst

Join Assetlink Group as an ICT Support Analyst, a vital role contributing to the...

Location

Australia , Rhodes, NSW

Salary:

78000.00 AUD / Year

Assetlink

Expiration Date

Until further notice

Requirements

Highly developed customer service skills
Positive 'can do' attitude, passion for customer service
Experience with ITSM service management tools to providing Level 1 and Level 2 Support (desirable)
Experience with Active Directory for User lifecycle Management
Troubleshooting skills in Microsoft Office product and Microsoft 365
Excellent in Desktop and Mobile (Android and IOS) troubleshooting
Excellent in Audio and Video troubleshooting
Excellent time management skills in a high-volume environment
Ability to explain technical issues in lay terms
Experience with Remote Support tools (RDP, Team Viewer, etc.)

Job Responsibility

Provide Service Desk services and support for Assetlink Group team members, facilitating ICT objectives
Administer the Service Desk system, ensuring timely incident recording, escalation, and resolution
Maintain an excellent level of customer service, addressing end-user issues with professionalism
Install and configure hardware and software according to standards and operational requirements
Conduct phone and face-to-face support for Level 1 and Level 2 end-user system issues
Escalate any high and critical problems to relevant departments and teams
Onboarding & off boarding staff, creating user profiles in Active Directory
Setup and troubleshoot audio visual and video conferencing systems
Create internal documentations as requested
Demonstrate commitment to personal safety and a safe work environment

What we offer

Reward and recognition incentives
Ongoing training and development
A safe and supportive working environment
Career development
A family-oriented culture

Fulltime

Help Desk Manager

We are looking for an experienced Help Desk Manager to lead and oversee the dail...

Location

United States , Washington

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Bachelor's degree in a related field is preferred
At least 5 years of experience in IT support, including 4 years working with Windows OS and Office suites
Previous supervisory experience in a service desk environment is required
Proficiency in using service desk management software
Strong understanding of hardware configurations, troubleshooting techniques, and IT systems
Experience with Active Directory and ITSM tools
Knowledge of Exchange and document management systems is a plus
Certification in IT service management, such as ITIL Foundation, is preferred

Job Responsibility

Manage the day-to-day operations of the service desk, ensuring efficient workflows and prompt resolution of support requests
Supervise and mentor helpdesk analysts to maintain high-quality service delivery
Monitor performance metrics and identify areas for improvement to optimize service desk processes
Collaborate with IT teams to address complex technical issues and implement solutions
Ensure proper documentation and tracking of service desk tickets using management software
Provide technical expertise in troubleshooting hardware and software issues, including workstations, laptops, printers, and operating systems
Oversee Active Directory management and ensure compliance with IT policies
Maintain and update knowledge of ITSM best practices and tools
Implement and enforce standards for customer service and technical support
Coordinate training sessions for staff to stay updated on new technologies and processes

What we offer

medical
vision
dental
life and disability insurance
company 401(k) plan

IT Support Analyst

We are looking for an experienced IT Support Analyst to provide first, second an...

Location

United Kingdom , Manchester

Salary:

55000.00 - 60000.00 GBP / Year

Consult Energy UK

Expiration Date

Until further notice

Requirements

5+ years’ experience in an IT support or service desk role
Strong hands-on experience with: Microsoft 365, Microsoft Azure, Entra ID object types and access management, MFA and Conditional Access, Microsoft Intune
Experience supporting Windows endpoints and mobile devices
Familiarity with ITIL and helpdesk tools
Knowledge of Active Directory, Group Policy, DNS/DHCP
Strong troubleshooting, communication, and customer service skills

Job Responsibility

Deliver 1st, 2nd and 3rd line IT support to end users
Administer Microsoft Office 365 (Exchange Online, Teams, SharePoint, OneDrive)
Manage Azure and Entra ID (Azure AD) users, groups, devices, and access policies
Support identity and access management, including MFA and Conditional Access
Administer Microsoft Intune for device compliance, application deployment, and Autopilot
Build, configure, and support Windows 10/11 end-user devices
Manage joiners, movers, and leavers processes
Maintain IT asset records and documentation
Liaise with suppliers and escalate issues as required

Fulltime

1st Line Technical Support Analyst

Perform 1st line duties for the Information Technology Service Desk in accordanc...

Location

United Kingdom , Guildford

Salary:

Not provided

Surrey Satellite Technology Limited

Expiration Date

Until further notice

Requirements

Diploma or NVQ in IT related or communications subject desirable but not essential
Awareness of ITIL or equivalent would be an advantage
General experience with using computers
Previous customer facing role
Strong communications/telephone skills
Excellent customer service skills
Knowledge of Windows operating system
Knowledge of the Microsoft Office suite
Good analytical and problem solving skills
Ability to work in a team environment

Job Responsibility

Receive calls from users in relation to any technical incident or query
Accurate logging of helpdesk submissions into the IT Group’s Service Desk tool along with full notes of actions taken
Preliminary investigation of all requests via telephone, email or remote admin tools, resolving or escalating as necessary using generic fault finding techniques
Continued development of SOP’s for ‘quick win’ solutions where tickets can be resolved before escalation
Monitoring of Service Desk email systems and phones – Taking calls to the Group’s DDI
Regular review of escalated tickets to ensure they are maintaining Service Level Agreements (SLA’s)
Administration of general IT activities, including documentation and procurement
Other tasks as directed by the Service Delivery Manager/Head of IT

Fulltime

Technical Support Analyst

As a Level 1 Technical Support Analyst, you will be the first point of contact f...

Location

Isle of Man , Douglas

Salary:

Not provided

Stacuity

Expiration Date

Until further notice

Requirements

Degree (or equivalent) in IT, Computer Science, Networking, or related discipline - Desirable
Industry certifications such as CompTIA A+/Network+, ITIL Foundation, CCNA (or equivalent) - Desirable
Excellent written and spoken English - Essential
Customer support or service desk experience (or strong customer-facing experience with clear technical aptitude) - Desirable
Comfortable troubleshooting networking basics: IP addressing/subnetting, routing concepts, DNS, VPNs, firewalls, and packet flow - Desirable
Interest or knowledge in mobile networks and IoT connectivity
awareness of concepts such as APNs, SIM/eSIM, IMSI, and data sessions is beneficial - Desirable
Experience using ticketing systems and knowledgebases (e.g. Zendesk, Freshdesk, Confluence) is helpful - Desirable
Able to write clear, structured documentation and customer communications - Desirable
Strong organisation and attention to detail: accurate ticket notes, timelines, and follow-ups - Desirable

Job Responsibility

First-line customer support (L1): Receive, triage, and respond to customer enquiries via the support portal, email, and other agreed channels
Own tickets through to resolution where possible, escalating to L2/L3 with clear diagnostics and impact assessment when required
Provide timely, professional, and empathetic communications to customers - especially during incidents
Meet agreed service targets (e.g., first response time, update frequency, and resolution/closure quality)
Ticket, incident, and communications management: Log, categorise, prioritise, and track incidents, problems, and service requests using our ticketing tools and processes
Support incident coordination by gathering information, maintaining timelines, and ensuring customers and stakeholders receive regular updates
Follow runbooks and standard operating procedures (SOPs) to restore service quickly and safely
Capture post-incident learning: contribute to RCA inputs, known error records, and corrective actions
Support portal and knowledge base: Develop and maintain our customer support portal, ensuring it is organised, easy to navigate, and kept up to date
Create and improve knowledgebase articles, FAQs, troubleshooting guides, and "how to" content based on recurring issues and customer needs

Fulltime

New

Distribution Project Manager

Are you ready to shape the future of cruising trains through strategic system ma...

Location

France , Issy-les-Moulineaux

Salary:

Not provided

Fairmont Le Manoir Richelieu

Expiration Date

Until further notice

Requirements

A minimum of 3 years in a similar role or consulting firm, with expertise in CRS systems
Proficient in professional English
Knowledge of Train (or similar) distribution systems
Strong project management capabilities with a practical, autonomous, and proactive approach
Analytical mindset: Proficiency in understanding system details and issues, delivering high-level analysis and synthesis
Ability to effectively manage multiple stakeholders both internally and externally
Awareness of luxury market dynamics and customer expectations
Ability to handle short deadlines, particularly before sales launches for new products

Job Responsibility

Roadmap Management: Oversee and drive the development and execution of the CRS roadmap, introducing innovative functionalities and integrations that align with strategic business goals
Integration Projects: Manage and execute integration projects involving Train CRS with essential systems (payment, accounting, CRM, PMS, etc.). Define requirements, evaluate solutions, provide recommendations, and ensure successful project delivery
Incident Management: Serve as the key liaison for resolving distribution incidents, coordinating with stakeholders to identify workarounds and solutions
Process Documentation: Work with Finance, Sales & Marketing, IT, and partners to define, formalize, and document processes and operations needed for the effective Sales and Distribution of our products. Maintain documentation up to date in regards with system and product evolutions
Brand & Product Support: Collaborate with the Trains Brand and Product teams to support the seamless implementation and evolution of CRS, particularly during new product launches
Reporting: Report directly to the Distribution Director, providing regular updates on project progress, integration status, and resolution of incidents

Fulltime

New

Accountant II

The Accountant II provides financial and administrative support for the division...

Location

United States , Manhattan

Salary:

22.59 - 25.00 USD / Hour

Kansas State University

Expiration Date

March 14, 2026

Requirements

Requires a high school diploma (or equivalent) and two years of relevant experience
Requirements may be met through a combination of education and experience

Job Responsibility

Provide financial and administrative support to the HR and Business Manager and assist with the college’s financial and HR operations
Provides financial and administrative support for the division, managing accounts payable and receivable transactions and ensuring accurate posting within the university’s financial system
Serves as a resource to faculty and staff on accounting procedures, budget inquiries, and financial compliance
Responsibilities include financial management, budgeting, reporting, and monitoring multiple funding sources
Oversees procurement, purchasing, travel, and asset management, ensuring cost efficiency and adherence to university and state policies
Supports sponsored research administration through post-award financial oversight
Assists with HR-related functions, including payroll funding coordination and personnel expense review

What we offer

Comprehensive packages that support your well-being and work-life balance, including health and life insurance, retirement plans, and generous paid time off

Fulltime

Helpdesk Analyst - ITIL

NTT DATA

Location:
India , Bangalore

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 03, 2026

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