Helpdesk Analyst

Helpdesk Analyst - Mac Support

The Helpdesk Analyst - Mac Support role involves providing technical support for...

Location

India , Noida

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Helpdesk Analyst at Grade-6 position in Service Desk
Must be a Graduate. B. Tech/B. E or any other technical degree preferred
Good communication skills with a minimum of 1 year of international calling experience
Good comprehension & writing skills
Must possess excellent customer handling skills
It should be comfortable to work in rotational shift with 24x7 support window
Familiarity with latest macOS
Experience in handling Apple workstations (MacBook, iMac etc.)
Experience in supporting Apple device (MacBook, iMac)
Strong troubleshooting knowledge of macOS, Apple Hardware, Safari, Chrome, MS Office & COTS applications etc.

Job Responsibility

Provide L2 with technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat
Activities include recognition, research, isolation, resolution & follow up steps
Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure

ICT Support Analyst

Join Assetlink Group as an ICT Support Analyst, a vital role contributing to the...

Location

Australia , Rhodes, NSW

Salary:

78000.00 AUD / Year

Assetlink

Expiration Date

Until further notice

Requirements

Highly developed customer service skills
Positive 'can do' attitude, passion for customer service
Experience with ITSM service management tools to providing Level 1 and Level 2 Support (desirable)
Experience with Active Directory for User lifecycle Management
Troubleshooting skills in Microsoft Office product and Microsoft 365
Excellent in Desktop and Mobile (Android and IOS) troubleshooting
Excellent in Audio and Video troubleshooting
Excellent time management skills in a high-volume environment
Ability to explain technical issues in lay terms
Experience with Remote Support tools (RDP, Team Viewer, etc.)

Job Responsibility

Provide Service Desk services and support for Assetlink Group team members, facilitating ICT objectives
Administer the Service Desk system, ensuring timely incident recording, escalation, and resolution
Maintain an excellent level of customer service, addressing end-user issues with professionalism
Install and configure hardware and software according to standards and operational requirements
Conduct phone and face-to-face support for Level 1 and Level 2 end-user system issues
Escalate any high and critical problems to relevant departments and teams
Onboarding & off boarding staff, creating user profiles in Active Directory
Setup and troubleshoot audio visual and video conferencing systems
Create internal documentations as requested
Demonstrate commitment to personal safety and a safe work environment

What we offer

Reward and recognition incentives
Ongoing training and development
A safe and supportive working environment
Career development
A family-oriented culture

Fulltime

The Helpdesk Analyst role at NTT DATA Services involves facilitating quality man...

Location

Mexico , Guadalajara

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Portuguese speaker with advanced English
C2 Portuguese/C1 English
1-3 years of relevant experience or equivalent combination of education and work experience
Basic understanding of Infrastructure Services business process
Understanding of industry standards of customer service
Basic Knowledge of Audit process and possess analytical skills to utilize results
Understanding of ITIL concepts of Incident and Request management
Demonstrated basic Excel skills

Job Responsibility

Facilitates quality management system in specific teams under supervision
Performs periodic quality audits, quality controls
Runs quality reports and provides insights with analytical data
Performs monitoring of agent calls, with attention to customer experience and technical/functional excellence
Provides on- going, on-the-floor support and facilitates development of agents' technical knowledge and customer interaction skills through conducting of targeted training/ educative programs and activities
Collates and publishes metrics data related to quality management system for specific teams
Conducts internal contact audits of Service Desk agents on determined channels on predefined audit criteria and form
Ensures findings are logged and tracked to closure
Coordinates with stakeholders such as the Service Desk Operations team, training etc. and provides inputs derived from audit results for agent and account performance improvement
Provides feedback to the agent periodically on performance and tracks progress

New

Helpdesk Analyst

The Helpdesk Analyst will be responsible for facilitating quality management sys...

Location

Mexico , Guadalajara

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Portuguese speaker with advanced English
C2 portuguese/C1 English
1-3 years of relevant experience or equivalent combination of education and work experience
Advanced English skills
Basic understanding of Infrastructure Services business process
Understanding of industry standards of customer service
Basic Knowledge of Audit process and possess analytical skills to utilize results
Understanding of ITIL concepts of Incident and Request management
Demonstrated basic Excel skills

Job Responsibility

Conducts internal contact audits of Service Desk agents on determined channels on predefined audit criteria and form
Ensures findings are logged and tracked to closure
Coordinates with stakeholders such as the Service Desk Operations team, training etc. and provides inputs derived from audit results for agent and account performance improvement
Provides feedback to the agent periodically on performance and tracks progress
Generates status dashboard and ensures correctness on tools such as MS Excel/ Other
May perform ad-hoc tasks and activities for projects initiated by stakeholders
Identify gaps in Quality of work delivered and implement/ recommend remediation
Makes amendments to tools, templates, and dashboards
Generates status dashboard and ensures correctness
May perform tools testing

Fulltime

IT Support Analyst

We are looking for an experienced IT Support Analyst to provide first, second an...

Location

United Kingdom , Manchester

Salary:

55000.00 - 60000.00 GBP / Year

Consult Energy UK

Expiration Date

Until further notice

Requirements

5+ years’ experience in an IT support or service desk role
Strong hands-on experience with: Microsoft 365, Microsoft Azure, Entra ID object types and access management, MFA and Conditional Access, Microsoft Intune
Experience supporting Windows endpoints and mobile devices
Familiarity with ITIL and helpdesk tools
Knowledge of Active Directory, Group Policy, DNS/DHCP
Strong troubleshooting, communication, and customer service skills

Job Responsibility

Deliver 1st, 2nd and 3rd line IT support to end users
Administer Microsoft Office 365 (Exchange Online, Teams, SharePoint, OneDrive)
Manage Azure and Entra ID (Azure AD) users, groups, devices, and access policies
Support identity and access management, including MFA and Conditional Access
Administer Microsoft Intune for device compliance, application deployment, and Autopilot
Build, configure, and support Windows 10/11 end-user devices
Manage joiners, movers, and leavers processes
Maintain IT asset records and documentation
Liaise with suppliers and escalate issues as required

Fulltime

Helpdesk Associate - ITIL

Provides L1 technical guidance in activities associated with the identification,...

Location

India , Coimbatore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Graduate with minimum 6 months+ experience in a technical support role
Knowledge of troubleshooting Windows 10, Win 8 Operating system, PC Hardware, Basic Knowledge of Internet Explorer, Networking, Messaging, and MS Office, COTS applications etc
Must be able to speak fluent English & possess excellent writing and comprehension skills & with excellent customer handling skill

Job Responsibility

Provides L1 technical guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email
Activities include recognition, research, isolation, resolution, and follow-up steps
Typically, the Analyst level participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner
Shift: Rotational shift

Fulltime

New

Service Support Analyst

Our client is seeking a Service Support Analyst to join their team. The analyst ...

Location

United States , Nashville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience in a helpdesk, desktop support, or service desk role within an enterprise environment
Strong knowledge of Windows
Experience supporting endpoint management tools such as Microsoft Intune, SCCM/MECM
Working knowledge of Microsoft 365 applications
Experience administering Entra ID (Azure AD) and Active Directory, including user and group management
Familiarity with ITSM platforms such as HaloITSM or ServiceNow
Understanding of endpoint security, patching, and compliance concepts
Technical college degree, associate degree, or equivalent IT training strongly preferred
Industry certifications such as CompTIA A+, Microsoft Fundamentals, or ITIL Foundation are a plus

Job Responsibility

Manage the intake, assessment, and resolution of technology-related incidents and service requests from internal users
Provide direct end-user support
Log, categorize, prioritize, and resolve tickets within the ITSM platform
Troubleshoot desktop, application, and connectivity issues
Support Windows laptops, desktops, and AVD
Assist with device provisioning, refresh, and decommissioning
Perform Entra ID and Active Directory administration tasks
Support onboarding and offboarding processes
Manage group-based access and permissions
Troubleshoot authentication and access issues

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan
Free online training

Fulltime

New

Service Support Analyst

Our client is seeking a Service Support Analyst to join their team. The analyst ...

Location

United States , Nashville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Technical college degree, associate degree, or equivalent IT training strongly preferred
Industry certifications such as CompTIA A+, Microsoft Fundamentals, or ITIL Foundation are a plus
Experience in a helpdesk, desktop support, or service desk role within an enterprise environment
Strong knowledge of Windows
Experience supporting endpoint management tools such as Microsoft Intune, SCCM/MECM
Working knowledge of Microsoft 365 applications
Experience administering Entra ID (Azure AD) and Active Directory, including user and group management
Familiarity with ITSM platforms such as HaloITSM or ServiceNow
Understanding of endpoint security, patching, and compliance concepts

Job Responsibility

Manage the intake, assessment, and resolution of technology-related incidents and service requests
Provide direct end-user support
Log, categorize, prioritize, and resolve tickets within the ITSM platform
Troubleshoot desktop, application, and connectivity issues
Communicate clearly with users and provide status updates
Support Windows laptops, desktops, and AVD
Assist with device provisioning, refresh, and decommissioning
Troubleshoot hardware, software, and configuration issues
Support devices managed through centralized endpoint management platforms
Perform Entra ID and Active Directory administration tasks

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan
Free online training

Fulltime

Helpdesk Analyst - ITIL

NTT DATA

Location:
India , Bangalore

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 03, 2026

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Job Description:

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