Helpdesk Analyst

Helpdesk Analyst - ITIL

The Helpdesk Analyst - ITIL position at NTT DATA requires a minimum of 12 months...

Location

India , Coimbatore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Minimum 12 months experience in a similar role
Minimum 12 - 18 months in a Technical Support Associate 1, Dispatcher or equivalent role
Certificate/Diploma in computing
PC Maintenance Certification (A+)
MCP Certification
Expert knowledge of supported tools, services and applications
Expert knowledge of PC architecture/technology
Expert knowledge of NTTD and customer supplied applications
Expert knowledge of customer procedures
Expert knowledge and understanding of policies and procedures

Job Responsibility

Assigning tickets to resolutions team and ensuring accuracy of all aspects ticket assignment for the team
Scheduling and workload balancing for the team
Co-ordination of tickets assigned to Resolution Teams, ensuring that all cases are closed within SLA
Effecting improvements and maintaining team quality metrics at the required level
Using analytical skills to monitor trends and report on team quality metrics
Continued improvement in team technical, troubleshooting, process and customer handling skills
Acting as a point of contact for both technical and non-technical customer escalations
Assisting Service Desk Manager and Team Leaders with Problem Management by using analytical skills to monitor trends and report on team quality metrics
Provides second-level technical support
Assigns incidents to appropriate resolution team and tracks through to completion

Fulltime

It Helpdesk Analyst - Trading

Randstad Digital have partnered up with a leading global financial institution t...

Location

United Kingdom , City of London

Salary:

200.00 - 300.00 GBP / Day

Randstad

Expiration Date

June 26, 2026

Requirements

Trading Floor Experience: Background in a fast-paced investment bank or trading environment
VIP Savvy: Able to stay calm and communicate clearly under pressure with demanding floor traders and executives
Solid administration skills across Microsoft 365, Active Directory, and Windows 11
Hands-on experience deploying and patching devices using Intune or SCCM
Familiarity with supporting users in Citrix environments
Experience troubleshooting trading tools like Bloomberg, Reuters, or ION
Simple PowerShell skills to automate daily tasks
A good understanding of ITIL workflows and ticketing systems

Job Responsibility

Provide fast, friendly IT support face-to-face on the trading floor and for remote workers
Build, set up, and fix laptops, desktops, and specialized trader equipment
Handle account setups, software licenses, and access permissions for staff joining or leaving the company
Manage user accounts and security groups using modern Microsoft cloud tools
Fix internet, network, and secure connection (VPN) problems
Keep track of IT issues and work with other tech teams to solve bigger problems

Fulltime

!

The Helpdesk Analyst role at NTT DATA Services involves facilitating quality man...

Location

Mexico , Guadalajara

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Portuguese speaker with advanced English
C2 Portuguese/C1 English
1-3 years of relevant experience or equivalent combination of education and work experience
Basic understanding of Infrastructure Services business process
Understanding of industry standards of customer service
Basic Knowledge of Audit process and possess analytical skills to utilize results
Understanding of ITIL concepts of Incident and Request management
Demonstrated basic Excel skills

Job Responsibility

Facilitates quality management system in specific teams under supervision
Performs periodic quality audits, quality controls
Runs quality reports and provides insights with analytical data
Performs monitoring of agent calls, with attention to customer experience and technical/functional excellence
Provides on- going, on-the-floor support and facilitates development of agents' technical knowledge and customer interaction skills through conducting of targeted training/ educative programs and activities
Collates and publishes metrics data related to quality management system for specific teams
Conducts internal contact audits of Service Desk agents on determined channels on predefined audit criteria and form
Ensures findings are logged and tracked to closure
Coordinates with stakeholders such as the Service Desk Operations team, training etc. and provides inputs derived from audit results for agent and account performance improvement
Provides feedback to the agent periodically on performance and tracks progress

Helpdesk Analyst - Mac Support

The Helpdesk Analyst - Mac Support role involves providing technical support for...

Location

India , Noida

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Helpdesk Analyst at Grade-6 position in Service Desk
Must be a Graduate. B. Tech/B. E or any other technical degree preferred
Good communication skills with a minimum of 1 year of international calling experience
Good comprehension & writing skills
Must possess excellent customer handling skills
It should be comfortable to work in rotational shift with 24x7 support window
Familiarity with latest macOS
Experience in handling Apple workstations (MacBook, iMac etc.)
Experience in supporting Apple device (MacBook, iMac)
Strong troubleshooting knowledge of macOS, Apple Hardware, Safari, Chrome, MS Office & COTS applications etc.

Job Responsibility

Provide L2 with technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat
Activities include recognition, research, isolation, resolution & follow up steps
Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure

Helpdesk Associate - ITIL

Provides L1 technical guidance in activities associated with the identification,...

Location

India , Coimbatore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Graduate with minimum 6 months+ experience in a technical support role
Knowledge of troubleshooting Windows 10, Win 8 Operating system, PC Hardware, Basic Knowledge of Internet Explorer, Networking, Messaging, and MS Office, COTS applications etc
Must be able to speak fluent English & possess excellent writing and comprehension skills & with excellent customer handling skill

Job Responsibility

Provides L1 technical guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email
Activities include recognition, research, isolation, resolution, and follow-up steps
Typically, the Analyst level participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner
Shift: Rotational shift

Fulltime

Helpdesk Senior Representative - ITIL

NTT DATA strives to hire exceptional, innovative and passionate individuals who ...

Location

India , Bengaluru

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

6 Months of experience.HELPDESK
Good Communication Skills.
rotational shift.SE
Basic Technical TS skills.
Graduate with minimum 6 months experience in a technical support role
basic MS troubleshooting.
Basic computer knowledge.
Basic TS on networking.
Basic technical skills for troubleshooting on issues related to computers.

Job Responsibility

Provides L1 technical guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email
Activities include recognition, research, isolation, resolution, and follow-up steps
typically, the Analyst level participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner.

Fulltime

Support Analyst L2

The role requires an individual who undertakes resolution of incoming issues, wi...

Location

India , Vadodara

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Experience on Oracle or Microsoft SQL server database - Certification preferred but not must
Experience in windows batch scripting
Experience on helpdesk, incident, and problem management as L2 support
Client interaction exposure
Good communication skills, Verbal and Written both, is a MUST

Job Responsibility

Regularly reviews incidents logged, highlighting trends & recurring issues to 3rd line Problem
Recommends changes to resolve recurring issues
Reviews assignment of incidents by Incident Analysts - highlights to the team improvements that can be made in how calls are assigned
Uses technical understanding to question and clarify incidents raised by clients, before agreeing where to assign the incident (incident triage)
Ensures all calls logged are clearly written so that any team member can understand the issue
Takes day to day responsibility for assigning incidents through the incident management system
Understands and executes against agreed processes for implementing fixes/changes
Understands the impact of non-delivery on the reputation of PMC with the client
Provides regular client and internal communication on assigned activity and incidents - ensure that interested parties are clear on current status, highlighting any issues that might impact delivery in the defined timescales to Team Leader/Support Manager
Escalates to Team Leader/Support Manager when there are resource conflicts, or when SLA's are at risk of not being met

Fulltime

Service Support Analyst

Our client is seeking a Service Support Analyst to join their team. The analyst ...

Location

United States , Nashville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Technical college degree, associate degree, or equivalent IT training strongly preferred
Industry certifications such as CompTIA A+, Microsoft Fundamentals, or ITIL Foundation are a plus
Experience in a helpdesk, desktop support, or service desk role within an enterprise environment
Strong knowledge of Windows
Experience supporting endpoint management tools such as Microsoft Intune, SCCM/MECM
Working knowledge of Microsoft 365 applications
Experience administering Entra ID (Azure AD) and Active Directory, including user and group management
Familiarity with ITSM platforms such as HaloITSM or ServiceNow
Understanding of endpoint security, patching, and compliance concepts

Job Responsibility

Manage the intake, assessment, and resolution of technology-related incidents and service requests
Provide direct end-user support
Log, categorize, prioritize, and resolve tickets within the ITSM platform
Troubleshoot desktop, application, and connectivity issues
Communicate clearly with users and provide status updates
Support Windows laptops, desktops, and AVD
Assist with device provisioning, refresh, and decommissioning
Troubleshoot hardware, software, and configuration issues
Support devices managed through centralized endpoint management platforms
Perform Entra ID and Active Directory administration tasks

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan
Free online training

Fulltime

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Helpdesk Analyst - ITIL

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