Helpdesk Advisor Job at Atlas Facilities Management Limited (Milton Keynes)

Helpdesk Advisor

Atlas Workplace Services has an exciting opportunity for a Helpdesk Advisor to j...

Location

United Kingdom , Milton Keynes

Salary:

25400.00 GBP / Year

Atlas Facilities Management Limited

Expiration Date

Until further notice

Requirements

GCSE English and Maths or equivalent
Level 3 NVQ in relevant subject
Minimum 12 months experience in similar customer-facing role
Understanding of Help Desk operation
Customer Service skills
Keyboard skills

Job Responsibility

Responding to inbound calls and emails from a variety of clients
Liaising with internal teams and subcontractors
Delivering first-class customer service
Using your communication skills to resolve queries efficiently

What we offer

Full training provided
25 days annual leave
Competitive pay
Pension scheme
Free onsite parking
Career progression opportunities

Fulltime

Customer Care Advisor

Customer Care Advisor role in a friendly and dynamic Helpdesk team in central Br...

Location

United Kingdom , Brighton

Salary:

25000.00 - 29000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Excellent communication skills - both written and verbal
Highly organised with strong attention to detail
Calm under pressure and able to juggle multiple priorities
Previous experience in Customer Success or Customer Service

Job Responsibility

Responding to incoming queries via phone and email through a live Helpdesk
Conducting customer feedback surveys over the phone
Providing clear, accurate, and timely information to customers
Tracking, monitoring, and resolving issues in collaboration with the wider team
Supporting activities to keep customers informed and connected
Thinking on your feet to handle a wide range of real-time queries

What we offer

Quarterly Bonus (after 6 months' employment)

Fulltime

Customer Care Advisor

Temporary Customer Care Advisor position for 2-3 month contract, office-based in...

Location

United Kingdom , Livingston

Salary:

13.88 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Proven experience in a customer service role
Strong communication and interpersonal skills
Ability to remain calm and solution-focused under pressure
Comfortable managing challenging conversations and conflict resolution
Excellent organisational skills and attention to detail
Proficiency in using IT systems and databases

Job Responsibility

Act as first point of contact for housing-related enquiries via phone, email, and in person
Handle difficult calls and sensitive situations with tact, patience, and professionalism
Support tenants with housing applications, tenancy issues, and general advice
Maintain accurate records and update housing systems
Liaise with internal teams and external agencies to resolve issues efficiently
Promote a positive and supportive environment for all service users

What we offer

Weekly paid
Be part of a supportive and dedicated team
Make a real impact in people's lives
Inclusive and values-driven workplace

Fulltime

Team Lead - L1

The helpdesk team lead is responsible for managing the entire operation of the H...

Location

India , Vadodara

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Minimum 2-4 years’ experience in a helpdesk or support services
Prior experience as a Team leader or in other roles managing IT desk teams
Experience in providing remote technical support for medium to large technical environments is preferred
Ability to manage day-to-day activities of helpdesk and helpdesk advisors
Must have expertise on handling escalated customer issues
Must have expertise on using tools to measure helpdesk advisor’s work performance and workload management
Knowledge of ITIL framework, ITIL Foundation certified (preferred, not mandatory)
Experience with process adherence and suggesting improvements to processes
Excellent verbal and written professional communication skills (including strong conceptual writing skills) are required to work effectively with team and clients
Strong multi-national, multi-cultural experience and orientation to ensure services/projects are deployed to plan

Job Responsibility

Managing a team of customer service advisor in a 24*7 environment which involves rostering, scheduling and contingency planning based on workflow
Collaborate and engage with service desk team daily, initiate team meetings, and daily huddles as required
Hold regular workload management meetings with Helpdesk leadership team to ensure tickets and calls are being distributed appropriately and that the is meeting its objectives
Assist customer service advisor in providing first line support based on workloads, or where additional experience is required
Day-to-day team leads task including work allocation, resolving conflicts, 121’s and team meetings
Responsible for managing continual improvement actions for the help desk including shift left activities, knowledge building and process management
Ability to deal courteously and communicate effectively with clients and team members, supplying general information and direction in a clear, concise manner
Ability to involve internal and external resources to lead the client through measurable and attainable goals
Support new employees to ensure that they are getting fast training via mentoring
Provide clear feedback to the rest of the leadership team on topics including workloads, escalations, SLA breaches, major incidents etc

Fulltime

Helpdesk Manager

We are seeking an experienced Helpdesk Manager to lead and develop a growing fac...

Location

United Kingdom , Manchester

Salary:

50000.00 GBP / Year

Boden Group

Expiration Date

Until further notice

Requirements

A minimum of 3 years’ experience managing a helpdesk or customer service team, ideally within Facilities Management
Strong knowledge of CRM and CAFM systems (JobWatch experience desirable)
Experience managing performance, KPIs and reporting dashboards
A process-driven mindset with the ability to refine and embed structured workflows
Excellent communication and stakeholder management skills
Strong organisational and problem-solving abilities
Confidence handling escalations and working under pressure
Proficiency in Microsoft Office (Excel, Outlook, Word)

Job Responsibility

Leading, coaching and performance managing a team of Helpdesk Advisors across day and night operations
Setting clear KPIs, service standards and performance expectations
Providing oversight and management support across a 24-hour helpdesk function
Ensuring accurate job logging, tracking and completion via CRM and CAFM systems (including client portals)
Promoting a strong culture of data accuracy, reporting discipline and process-driven working
Producing daily, weekly and monthly performance dashboards to support operational and commercial decisions
Managing escalations, complaints and urgent service issues professionally and effectively
Collaborating with Finance, Operations, HR and Account Management to ensure seamless service delivery
Supporting quotation preparation in line with agreed rate cards and ensuring accurate PO management
Ensuring customer setups and job records are correctly configured to maintain billing accuracy

Fulltime

Helpdesk Advisor

The role of a UKSV Help desk Advisor will require collaborative working within U...

Location

United Kingdom , Glasgow

Salary:

12.36 - 14.24 GBP / Hour

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Excellent verbal and written communication skills
Ability to organise and prioritise shifting workload depending on demand
A positive attitude to customer service and personal development
Ability to work in a fast-paced, target-focused environment
Excellent IT skills, including knowledge and experience of Microsoft Office and Google Suite
Ability to handle enquiries across various operating platforms
Ability to multitask, prioritise and respond to a changing workload in a fast paced environment
Must be able to commute to Glasgow city centre
Must be able to work full time
Must be able to provide full right to work in the UK including photo ID (Passport or driving licence accepted)

Job Responsibility

Being the face of UKSV and first point of contact resolution for UKSV customers through all access channels for all enquiries, providing professional advice and assistance relating to the delivery of UKSV services
Processing high volumes of customer enquiries via telephone, email and digital channels, without compromising quality
Problem solving and achieving positive outcomes for customers in a timely manner
Consistently delivering to customer service Key Performance Indicator targets and service standard targets, taking a proactive and positive approach to Customer Care and ensuring satisfaction
Carrying out all administration functions relative to customer services effectively and within agreed service standards. This includes accurately recording, storing, inputting and updating information into the relevant IT system and ensuring all records and systems are up to date
Promoting and maintaining excellent customer relationships, adopting a customer focused approach at all times

Fulltime

Lead, Helpdesk

Join us as a “Lead, Helpdesk”, where you will provide subject matter expertise o...

Location

India , Chennai

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Bachelor’s degree
Strong understanding of HR policies, processes, and end-to-end HR operations
Hands-on experience with HR systems such as Workday and ServiceNow
Proven people leadership experience, ideally within HR Helpdesk, customer support, shared services, or BPO environments
Excellent stakeholder management and collaboration skills
Strong service mindset with the ability to handle high-pressure situations and remain solution-oriented
Ability to coordinate seamlessly across multiple HR teams and manage escalations effectively
Exceptional verbal and written communication skills
Proficiency in AI tools and advanced Microsoft Office applications

Job Responsibility

Lead and manage the HR Helpdesk team, ensuring high-quality service delivery and adherence to defined SLAs
Provide deep process and policy expertise to guide advisors in resolving employee queries
Act as the first-level escalation point for technical, procedural, and policy-related issues
Maintain strong stakeholder relationships and ensure consistent communication across HR functions
Handle complex and sensitive cases requiring advanced judgment and coordination with Tier 2 HR teams
Drive continuous improvement initiatives to enhance service delivery, accuracy, and employee experience
Monitor team performance, ensure quality checks, and provide coaching and feedback to team members
Collaborate with Core Advisory, Payroll, ER, and other HR functions to ensure smooth case escalations and resolutions
Contribute to the development and refinement of Helpdesk procedures, knowledge base content, and operational playbooks
Ensure compliance with HR policies, data privacy standards, and organizational guidelines

What we offer

Onsite medical clinic staffed by healthcare professionals
Wellness rooms for relaxation and meditation
Shuttle bus for easy commuting
Child care services

Fulltime

New

Customer Service Advisor Inbound

Our Inbound Customer Service Advisors are an integral part to the ‘Responsive Ma...

Location

United Kingdom , Birmingham

Salary:

27750.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Demonstrable customer service experience ideally obtained from within a contact centre/call centre or similar fast-paced, dynamic environment
Strong IT skills with the aptitude to pick up new systems and be able to follow process and procedure
Excellent communication skills with the strength of character to make decisions and follow them through to completion and satisfaction, whilst always holding the customer at the heart
Value 'getting it right' and take genuine pride in achieving performance targets

Job Responsibility

Receive high volume calls regarding repairs and maintenance enquiries from social housing clients or residents
Use dynamic scheduling system and technology to answer inbound calls, delivering a 1st class experience in a concise, timely and efficient manner, striving for 1st time resolution
Manage the emerging day, dealing with emergencies and exceptions, to ensure the most appropriate service is delivered to residents and followed up by the correct departments
Act as the first point of contact for customers and trade operatives to help with issues when they are on site, always helping to provide resolutions
Input up to date, accurate and complete notes for each job/task on the system and follow process
Produce KPI reports daily, to contribute to the overall Contract performance

What we offer

Monthly performance bonuses
Profit share scheme (14% of base salary achieved last year)
31 days annual leave (inc. Public Holidays) plus buy or sell annual leave
Pension contributions up to 5%
Life insurance
Annual pay reviews
Training & development opportunities
Health and wellbeing support via Lighthouse Charity
Modern, spacious, and open plan office with easy public transport access (train & buses) and onsite parking for drivers
Fully equipped kitchen with facilities

Fulltime

Helpdesk Advisor

Atlas Facilities Management Limited

Location:
United Kingdom , Milton Keynes

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 19, 2026

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