Helpdesk Advisor

Helpdesk Advisor - UKSV (Government Vetting Services) Location: Glasgow (Central) - Hybrid (3 days in office, 2 days remote) Type: Temporary (until September 2026) with high extension potential Start Date: July 2026 Hours: Monday to Friday, standard hours Pay: £12.86 per hour, paid weekly, increasing to £14.24 after 12 weeks Our client, a reputable organisation delivering vital vetting services, is hiring for a Helpdesk Advisor to join their team in Glasgow. This role is perfect for someone who thrives in a fast-paced environment and enjoys delivering excellent customer service. What you'll be doing: * Acting as the first point of contact for UKSV customers across all channels, providing professional advice and assistance. * Handling a high volume of enquiries via phone, email, and digital platforms, ensuring quality and accuracy. * Resolving customer issues promptly and escalating complaints when necessary. * Maintaining accurate records and updating information within IT systems efficiently. * Building and maintaining positive relationships with customers through a customer-focused approach. * Supporting the delivery of service standards and KPIs, contributing to a positive customer experience. What you'll bring: * Excellent verbal and written communication skills. * Strong organisational skills with the ability to prioritise tasks effectively. * A positive attitude towards customer service and personal development. * Proficiency in Microsoft Office and Google Suite. * Ability to multitask and adapt to changing workloads in a target-driven environment. This is an exciting opportunity to join a dedicated team supporting vital government services. If you're passionate about helping others and thrive in a dynamic setting, we'd love to hear from you!