Helpdesk Advisor Job at Atlas Facilities Management Limited (Milton Keynes)

Customer Care Advisor

Customer Care Advisor role in a friendly and dynamic Helpdesk team in central Br...

Location

United Kingdom , Brighton

Salary:

25000.00 - 29000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Excellent communication skills - both written and verbal
Highly organised with strong attention to detail
Calm under pressure and able to juggle multiple priorities
Previous experience in Customer Success or Customer Service

Job Responsibility

Responding to incoming queries via phone and email through a live Helpdesk
Conducting customer feedback surveys over the phone
Providing clear, accurate, and timely information to customers
Tracking, monitoring, and resolving issues in collaboration with the wider team
Supporting activities to keep customers informed and connected
Thinking on your feet to handle a wide range of real-time queries

What we offer

Quarterly Bonus (after 6 months' employment)

Fulltime

Customer Care Advisor

Temporary Customer Care Advisor position for 2-3 month contract, office-based in...

Location

United Kingdom , Livingston

Salary:

13.88 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Proven experience in a customer service role
Strong communication and interpersonal skills
Ability to remain calm and solution-focused under pressure
Comfortable managing challenging conversations and conflict resolution
Excellent organisational skills and attention to detail
Proficiency in using IT systems and databases

Job Responsibility

Act as first point of contact for housing-related enquiries via phone, email, and in person
Handle difficult calls and sensitive situations with tact, patience, and professionalism
Support tenants with housing applications, tenancy issues, and general advice
Maintain accurate records and update housing systems
Liaise with internal teams and external agencies to resolve issues efficiently
Promote a positive and supportive environment for all service users

What we offer

Weekly paid
Be part of a supportive and dedicated team
Make a real impact in people's lives
Inclusive and values-driven workplace

Fulltime

Team Lead - L1

The helpdesk team lead is responsible for managing the entire operation of the H...

Location

India , Vadodara

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Minimum 2-4 years’ experience in a helpdesk or support services
Prior experience as a Team leader or in other roles managing IT desk teams
Experience in providing remote technical support for medium to large technical environments is preferred
Ability to manage day-to-day activities of helpdesk and helpdesk advisors
Must have expertise on handling escalated customer issues
Must have expertise on using tools to measure helpdesk advisor’s work performance and workload management
Knowledge of ITIL framework, ITIL Foundation certified (preferred, not mandatory)
Experience with process adherence and suggesting improvements to processes
Excellent verbal and written professional communication skills (including strong conceptual writing skills) are required to work effectively with team and clients
Strong multi-national, multi-cultural experience and orientation to ensure services/projects are deployed to plan

Job Responsibility

Managing a team of customer service advisor in a 24*7 environment which involves rostering, scheduling and contingency planning based on workflow
Collaborate and engage with service desk team daily, initiate team meetings, and daily huddles as required
Hold regular workload management meetings with Helpdesk leadership team to ensure tickets and calls are being distributed appropriately and that the is meeting its objectives
Assist customer service advisor in providing first line support based on workloads, or where additional experience is required
Day-to-day team leads task including work allocation, resolving conflicts, 121’s and team meetings
Responsible for managing continual improvement actions for the help desk including shift left activities, knowledge building and process management
Ability to deal courteously and communicate effectively with clients and team members, supplying general information and direction in a clear, concise manner
Ability to involve internal and external resources to lead the client through measurable and attainable goals
Support new employees to ensure that they are getting fast training via mentoring
Provide clear feedback to the rest of the leadership team on topics including workloads, escalations, SLA breaches, major incidents etc

Fulltime