Helpdesk Administrator Job at Office Angels (Bracknell)

Job Description

Office Angels are currently recruiting for a Helpdesk Administrator for our client based in Bracknell. Role: Temporary Helpdesk Administrator. Location: Bracknell - Office Based. Salary: £13.75ph. Our client is seeking a Helpdesk Administrator to join their team. As a Helpdesk Administrator, you will play a vital role in providing first-line helpdesk support and being the primary point of contact for facilities management requirements and administration. This is a full-time temporary position based in our client's office.

Job Responsibility

Be the friendly and professional point of contact for operational colleagues, addressing their queries and concerns
Handle incoming and outgoing calls efficiently and effectively
Complete various administrative tasks on the state-of-the-art CAFM(Computer Aided Facilities Management) system including assigning contract colleagues and sub-contractors to service requirement tasks, generating purchase orders, and updating general admin information
Liaise with maintenance staff and subcontractors, ensuring timely response and resolution of service desk requirements
Work closely with the Head of Maintenance and Head of Property Help Desk to enhance service quality and reporting processes
Monitor and maintain accurate data in the CAFM system related to helpdesk work orders, ensuring proper assignment, prioritisation, and categorisation in line with cost codes
Monitor and complete work orders for any remedial actions, both in-house and contractor-related

Requirements

Exceptional customer service and administration skills
Excellent communication skills, both written and verbal
Exemplary attention to detail and the ability to work accurately
A self-motivated, enthusiastic, and professional individual
The ability to work well under pressure and handle challenging situations
Strong decision-making skills and the ability to take ownership and resolve problems independently

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Helpdesk Administrator

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