Helpdesk Administrator Job at Randstad (Essex)

Helpdesk Administrator

Join Our Team as a Helpdesk Administrator! Are you a proactive problem-solver wi...

Location

United Kingdom , London

Salary:

27000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Previous experience in a similar Helpdesk or Administrative role
An understanding of the facilities management business, or a willingness to learn
Exceptional planning and organisational skills, with the ability to prioritise your workload effectively
An excellent telephone manner and strong verbal and written communication skills
Proficiency in MS Office, particularly Excel and Outlook
Experience with Joblogic or similar applications is a plus

Job Responsibility

First Contact: Be the friendly voice on the phone and via email, receiving incoming service requests and telephone calls
Attention to Detail: Ensure accuracy when logging requests and inputting details into our in-house system
Effective Communication: Liaise effortlessly with colleagues and clients, providing updates and tracking requests until completion
Dispatching Tasks: Sort and assign calls to engineers or sub-contractors based on their expertise and location
Workload Management: Replan and reassign tasks as needed to meet demand efficiently
Daily Planning: organise daily workloads and planned preventative maintenance (PPM) for engineers using our available systems
Prioritisation: Identify urgent jobs and ensure prompt despatch of support to address immediate needs
Continuous Improvement: Escalate complaints as necessary and contribute to initiatives that reduce customer complaints
Data Analysis: Review job history and run reports to avoid duplication of tasks
Invoicing: Raise invoices in line with established terms

Fulltime

Helpdesk Administrator

Our client is a tight-knit, family-run company where no two days are the same. T...

Location

United Kingdom , Sidcup

Salary:

26000.00 - 27000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Enthusiastic Attitude
Strong Communication Skills
organisational Skills
Attention to Detail
Team Player

Job Responsibility

Answering Phones
Logging Faults
Assigning Engineers
Daily Work Schedules
Client Communication
Job Pricing and Quotations
Purchase Orders
Monthly Applications
Client Portals
Training Coordination

Fulltime

Helpdesk Administrator

We are a family-run company seeking a Helpdesk Administrator responsible for cli...

Location

United Kingdom , Orpington, Bromley

Salary:

26000.00 - 27000.00 GBP / Month

Office Angels

Expiration Date

Until further notice

Requirements

Enthusiastic attitude
Strong communication skills
Organisational skills
Attention to detail
Team player

Job Responsibility

Answering phones
Logging faults
Assigning engineers
Daily work schedules
Client communication
Job pricing and quotations
Purchase orders
Preparing monthly applications for payments
Uploading documents to client portals
Assisting with training coordination

What we offer

Supportive team environment
Opportunities to make an impact
Family-run company

Fulltime

Logistics helpdesk administrator

We are seeking a Logistics Helpdesk Administrator to join a busy and reactive te...

Location

United Kingdom , Hatfield

Salary:

18.58 GBP / Hour

Experis

Expiration Date

Until further notice

Requirements

Strong communication skills and confidence when speaking with people
Excellent organizational and multitasking abilities
Ability to remain positive and proactive under pressure
Attention to detail and accuracy in processing orders and invoices
Ability to learn new systems quickly
Security Clearance (SC) required

Job Responsibility

Respond to emails, tasks, and Teams calls from internal teams
Amend and update orders in WMCS
Obtain Proof of Delivery (PODs) and progress claims within deadlines
Arrange carriage forwards and manage suspended orders
Liaise with couriers for quotations, deliveries, and invoice queries
Handle returns requests, coordinate collections, and process credits in SAP
Process Buy & Store orders in WMCS
Provide cover for creating commercial invoice paperwork for international shipments

Helpdesk Administrator

Helpdesk Administrator role providing facilities and customer support, being the...

Location

United Kingdom , Livingston

Salary:

25000.00 - 27000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Experience in a facilities or FM helpdesk role
Top-notch communication skills-written and spoken
Confident with Microsoft Office and Teams
A team player who can also fly solo when needed
A positive attitude, attention to detail, and a love for helping others

Job Responsibility

Answering calls and helping people with their queries
Logging helpdesk requests
Coordinating engineers and contractors to get things fixed
Keeping clients in the loop
Creating reports, quotes, and keeping everything running
Using initiative to solve problems and escalate when needed

What we offer

Team treats including pizza Friday's
Christmas nights out
Free fresh fruit daily
Real opportunities to grow your career and learn new skills
Vibrant, friendly team that supports each other

Fulltime

IT Helpdesk Administrator

Join a leading property company in a dynamic IT helpdesk environment, where no t...

Location

United Kingdom , City of London

Salary:

14.00 - 16.00 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Proven experience in an IT helpdesk or support role
Strong knowledge of Microsoft Operating Systems and Office Suite
Excellent communication skills, both verbal and written
Ability to work well under pressure and meet deadlines
Familiarity with CRM systems is a plus

Job Responsibility

Respond to and resolve IT support tickets in a timely and efficient manner
Answer telephone queries, providing exceptional customer service
Troubleshoot hardware and software issues
Maintain accurate records and documentation in the CRM system
Ensure compliance with company policies and procedures

What we offer

Extremely competitive hourly rate
Ongoing training and development opportunities
Diverse and inclusive working environment
Exciting projects, working with top-tier clients
Office Angels Boost benefits on your first day of temping, with discounts on major retailers, free eye care vouchers, wellbeing seminars, and much more

Fulltime

Helpdesk Administrator

Helpdesk Administrator role providing facilities management and customer support...

Location

United Kingdom , Livingston

Salary:

Not provided

Office Angels

Expiration Date

Until further notice

Requirements

Experience in a facilities or FM helpdesk role
Top-notch communication skills-written and spoken
Confident with Microsoft Office and Teams
A team player who can also fly solo when needed
A positive attitude, attention to detail, and a love for helping others

Job Responsibility

Answering calls and helping people with their queries
Logging helpdesk requests
Coordinating engineers and contractors to get things fixed
Keeping clients informed
Creating reports, quotes, and keeping everything running
Using initiative to solve problems and escalate when needed

What we offer

Pizza Fridays
Christmas nights out
Free fresh fruit daily
Vibrant, friendly team
Real opportunities to grow your career and learn new skills
Company that values your ideas, your time, and your talent

Fulltime

Helpdesk Administrator

Helpdesk Administrator role in facilities management, serving as the first point...

Location

United Kingdom , Livingston

Salary:

Not provided

Office Angels

Expiration Date

Until further notice

Requirements

Experience in a facilities or FM helpdesk role
Top-notch communication skills-written and spoken
Confident with Microsoft Office and Teams
A team player who can also fly solo when needed
A positive attitude, attention to detail, and a love for helping others

Job Responsibility

Answering calls and helping people with their queries
Logging helpdesk requests
Coordinating engineers and contractors to get things fixed
Keeping clients in the loop
Creating reports, quotes, and keeping everything running
Using initiative to solve problems and escalate when needed

What we offer

Pizza Friday's
Christmas nights out
Free fresh fruit daily
Real opportunities to grow your career and learn new skills
A company that values your ideas, your time, and your talent

Fulltime

Helpdesk Administrator

Randstad

Location:
United Kingdom , Essex

Category:
Office Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 09, 2026

Expiration:
March 19, 2026

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Job Description:

Job Responsibility:

Requirements:

Additional Information:

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Expiration:March 19, 2026

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Location:
United Kingdom , Essex

Category:
Office Administration

Contract Type:
Not provided

Job Posted:
March 09, 2026

Expiration:
March 19, 2026