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Helpdesk administrator

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JLL

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Location:
Thailand , Bangkok

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Category:
Office Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Job Responsibility:

  • Support operations of Client's key location in Canary Wharf
  • Centrally manage and triage all incoming colleague queries and requests
  • Report to Workplace Experience Lead
  • Support smooth and efficient handling of all incoming queries
  • Ensure consistent standards and outstanding colleague experience

Requirements:

  • Manage central inboxes of incoming queries and requests
  • Process queries per agreed procedure
  • Manage incoming queries efficiently and professionally to ensure fast resolution and adhere to SLAs
  • Proactively review and evolve query management processes
  • Create, review, and adapt response templates
  • Follow process for escalation and directing queries
  • Innovate and suggest ways to continuously improve processes
  • Use and maintain online task systems
  • Manage and administer systems
  • Assure compliance with policies, procedures, and standard practices
  • Develop close working relationships with key stakeholders
  • Provide support for regular management reports and projects
  • Support with ad-hoc requests
  • Achieve Key Performance Indicators (KPI) and Service Level Agreement (SLA) targets

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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