Helpdesk Administrator Job at Office Angels (Meadowfield, Durham)

Helpdesk Administrator

Location

United Kingdom , Rochester

Salary:

14.00 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Strong Communication Skills
Tech-Savvy: Familiarity with helpdesk software and basic troubleshooting techniques is a plus
Problem Solver: Ability to think on your feet and find solutions in a fast-paced environment
Team Player: A positive attitude and the willingness to collaborate with others is essential
Organisational Skills: You'll need to manage multiple tasks, so keeping everything organised is key

Job Responsibility

Providing Outstanding Support: Be the go-to person for all helpdesk inquiries. Respond to calls, emails, and tickets with a smile and a can-do attitude
Troubleshooting and Problem-Solving: Use your skills to resolve issues swiftly and efficiently, ensuring minimal downtime for our operations
Maintaining Records: Keep our helpdesk system up-to-date with accurate ticketing and resolution logs
Collaboration: Work closely with various teams to ensure seamless communication and service delivery
Customer Interaction: Engage with our clients and staff, ensuring they feel valued and supported throughout their experience with us

What we offer

Competitive Pay: We offer a salary that reflects your skills and experience
Supportive Environment: Join a team that values collaboration, innovation, and a positive work culture
Opportunity to Learn: Gain valuable experience in the Transport & Logistics sector while developing your helpdesk skills
Flexible Working: Enjoy a work-life balance that suits your lifestyle

Fulltime

Helpdesk Administrator

Office Angels are currently recruiting for a Helpdesk Administrator for our clie...

Location

United Kingdom , Bracknell

Salary:

13.75 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Exceptional customer service and administration skills
Excellent communication skills, both written and verbal
Exemplary attention to detail and the ability to work accurately
A self-motivated, enthusiastic, and professional individual
The ability to work well under pressure and handle challenging situations
Strong decision-making skills and the ability to take ownership and resolve problems independently

Job Responsibility

Be the friendly and professional point of contact for operational colleagues, addressing their queries and concerns
Handle incoming and outgoing calls efficiently and effectively
Complete various administrative tasks on the state-of-the-art CAFM(Computer Aided Facilities Management) system including assigning contract colleagues and sub-contractors to service requirement tasks, generating purchase orders, and updating general admin information
Liaise with maintenance staff and subcontractors, ensuring timely response and resolution of service desk requirements
Work closely with the Head of Maintenance and Head of Property Help Desk to enhance service quality and reporting processes
Monitor and maintain accurate data in the CAFM system related to helpdesk work orders, ensuring proper assignment, prioritisation, and categorisation in line with cost codes
Monitor and complete work orders for any remedial actions, both in-house and contractor-related

Fulltime

Helpdesk Administrator

Helpdesk Administrator - Rochester Rochester, Kent. Admin. Secretarial and PA - ...

Location

United Kingdom , Rochester

Salary:

Not provided

Office Angels

Expiration Date

Until further notice

Requirements

Good working knowledge of IT systems to include word, excel and data basis
Office and Administration with previous data input experience
Previous experience of working in an environment with a high level of customer contact.

Job Responsibility

Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing system
Log, prioritise, and manage helpdesk tickets to ensure timely resolution of IT issues
Troubleshoot hardware, software, network, printer, and email problems for end users
Install, configure, and maintain desktop computers, laptops, mobile devices, and peripheral equipment
Support user account administration including password resets, permissions, and access requests
Escalate unresolved technical issues to second-line support or specialist teams when necessary
Maintain accurate records of incidents, service requests, and technical solutions within the helpdesk system
Assist with onboarding and offboarding processes including device setup and account creation
Provide remote support and guidance to users on IT systems and applications
Monitor IT equipment inventory and coordinate repairs or replacements where required

Fulltime

Helpdesk administrator

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies...

Location

Thailand , Bangkok

Salary:

Not provided

JLL

Expiration Date

Until further notice

Requirements

Manage central inboxes of incoming queries and requests
Process queries per agreed procedure
Manage incoming queries efficiently and professionally to ensure fast resolution and adhere to SLAs
Proactively review and evolve query management processes
Create, review, and adapt response templates
Follow process for escalation and directing queries
Innovate and suggest ways to continuously improve processes
Use and maintain online task systems
Manage and administer systems
Assure compliance with policies, procedures, and standard practices

Job Responsibility

Support operations of Client's key location in Canary Wharf
Centrally manage and triage all incoming colleague queries and requests
Report to Workplace Experience Lead
Support smooth and efficient handling of all incoming queries
Ensure consistent standards and outstanding colleague experience

Fulltime

IT Administrator And Helpdesk - Contract

The job scope is : Servers: system administration and configuration, batch proc...

Location

Malaysia , Johor Bahru

Salary:

4000.00 - 5000.00 MYR / Month

Randstad

Expiration Date

August 20, 2026

Requirements

Experience: 3–5 years of experience in IT Support, Desktop Engineering, or Junior Systems/Network Administration, ideally within a manufacturing, plant, or industrial environment.

Job Responsibility

Servers: system administration and configuration, batch processing and job scheduling, current security standards implementation, hardware monitoring, regular patching of supported systems, remediating discovered issues, and lifecycle support
Local network/Wi-Fi: physical device installation, and logical connectivity support (e.g., port to VLAN changes), participation in new design, coordination of installation and changes of network, device lifecycle, participation in network issues troubleshooting, support in firmware upgrades
Storage: Coordinate and educate location on new standard storage solutions including lifecycle and break fix. – Verify with team if we actively create share drives/folders
Data center: hardware installation and cabling, accompany external personnel (e.g., for installations), infrastructure monitoring, MiConDis assessment and support in compliance assurance, approve access to DC. Maintain IT related items for the iITEM documentation. Backup/restore: Coordinate and educate location on new standard backup solutions. Run quarterly test restores to validate integrity of backups
Printing: Lifecycle management of on-site printers and support along with managing external vendor for print services and escalations
Telephony: phone number assignment to end users, conference room devices installation, and cooperation with local telecom operators (e.g. support maintenance visits). Manage lifecycle for current telephony standards. Helping locations move from existing telephony systems to the standard Teams telephony solution
Workplace End User Computer: Manage lifecycle of end user devices including end user support for hardware and software
Audits: engage in internal and external audits, assist plants with addressing security breaches identified by global teams or monitoring systems (i.e. TISAX,ITAF,DQS, ISO) Local Applications: Best effort support for local applications and helping the business understand global standards and guiding them to properly manage their applications
Production Target Operating Model: by Digital Advisor role represent locally the global IT and promotes digital solutions, acts as an internal partner actively supporting business to digitalize operations, shares with business knowledge of available IT technologies, tools and solutions. Support business in the area of LAN connectivity within production floor in the production area
Global and local projects /changes: leverage proximity to the business, apply expertise in local plant specifications and utilize knowledge to play a pivotal role in each global initiative, project rollout and implementation. Share valuable insights and educate end users, provide post-implementation support and proficiently address any issues that may arise. Convey the wisdom gained from analogous projects implemented in various plants and actively contribute to the transition to digitized processes, advocating the adoption of existing solutions.

What we offer

Medical Insurance, Leave Entitlement

It Helpdesk Support Administrator

Location

Greece , Athens

Salary:

Not provided

Randstad

Expiration Date

Until further notice

Requirements

2+ years of experience in IT support or a similar role
Strong knowledge of LAN/WAN networks and Microsoft environments
Excellent troubleshooting and problem-solving skills
Technical degree (preferred)
Fluent in English and a team player with great communication skills.

Job Responsibility

Provide first-level technical support and troubleshoot IT issues
Install, configure, and maintain hardware, software, and networks
Ensure system security and protect against cyber threats
Perform system upgrades and keep IT infrastructure up to date
Train users and provide guidance on best IT practices.

Fulltime

Helpdesk System Administrator

We are seeking a detail-oriented and highly motivated Helpdesk System Administra...

Location

United States , Colorado Springs

Salary:

75000.00 - 112000.00 USD / Year

Trace3

Expiration Date

Until further notice

Requirements

Experience applying principles, theories, and concepts to solve a wide range of complex technical problems
Experience administering both Windows Server and Linux operating systems
Experience troubleshooting and resolving technical issues in a help desk or user support environment
Familiarity with scripting languages such as PowerShell, Bash, or Python, and/or automation tools such as Ansible
Strong attention to detail with excellent written and verbal communication skills
Ability to work in environments where failure to achieve results may cause program delays and increased resource expenditure
Education: Bachelors or Masters
Clearance Requirement: Top Secret
DOD 8570 Requirement: IAT - Level II

Job Responsibility

Provide help desk support customers by troubleshooting and resolving technical issues across Linux and Windows systems
Configure, manage, and maintain Linux and Windows operating systems, including implementing enhancements to improve system reliability and performance
Install, configure, and maintain software applications across supported environments
Apply and enforce security policies using Windows Group Policy and automation tools such as Ansible and PowerShell
Deploy, manage, and maintain virtual machines within a complex, hyperconverged infrastructure
Troubleshoot and resolve technical issues via phone, IM/chat, and other collaborative communication methods
Work under general direction, delivering solutions to complex technical problems with thorough and effective approaches
Collaborate frequently with internal and external customers and represent the organization when resolving challenging technical issues tied to specific projects

What we offer

Comprehensive medical, dental and vision plans for you and your dependents
401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability
Competitive Compensation
Training and development programs
Major offices stocked with snacks and beverages
Collaborative and cool culture
Work-life balance and generous paid time off

Fulltime

Facilities Helpdesk Operative

Xpert Resourcing are looking for a Facilities Helpdesk Operator to provide suppo...

Location

United Kingdom , Bury St Edmunds

Salary:

26000.00 GBP / Year

Xpert Resourcing

Expiration Date

Until further notice

Requirements

Previous experience of working in a helpdesk or call centre role would be highly advantageous
Excellent communication and organisational skills

Job Responsibility

Responding to incoming calls and emails
Logging service calls and sales orders
Forwarding Job details to the technical engineers
Scheduling engineers work stream portal
Liaising with clients, subcontractors and engineers efficiently
Ensuring works are completed in the relevant time frames
Maintaining the day-to-day operational requirements, whilst providing a high level of customer service
Any other ad hoc administrative duties required

What we offer

Pension
Free parking
Health scheme
Casual dress

Fulltime

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