Helpdesk Administrator Job at Office Angels (Rochester)

Helpdesk Administrator

Office Angels are currently recruiting for a Helpdesk Administrator for our clie...

Location

United Kingdom , Bracknell

Salary:

13.75 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Exceptional customer service and administration skills
Excellent communication skills, both written and verbal
Exemplary attention to detail and the ability to work accurately
A self-motivated, enthusiastic, and professional individual
The ability to work well under pressure and handle challenging situations
Strong decision-making skills and the ability to take ownership and resolve problems independently

Job Responsibility

Be the friendly and professional point of contact for operational colleagues, addressing their queries and concerns
Handle incoming and outgoing calls efficiently and effectively
Complete various administrative tasks on the state-of-the-art CAFM(Computer Aided Facilities Management) system including assigning contract colleagues and sub-contractors to service requirement tasks, generating purchase orders, and updating general admin information
Liaise with maintenance staff and subcontractors, ensuring timely response and resolution of service desk requirements
Work closely with the Head of Maintenance and Head of Property Help Desk to enhance service quality and reporting processes
Monitor and maintain accurate data in the CAFM system related to helpdesk work orders, ensuring proper assignment, prioritisation, and categorisation in line with cost codes
Monitor and complete work orders for any remedial actions, both in-house and contractor-related

Fulltime

Helpdesk Administrator

Helpdesk Administrator - Rochester Rochester, Kent. Admin. Secretarial and PA - ...

Location

United Kingdom , Rochester

Salary:

Not provided

Office Angels

Expiration Date

Until further notice

Requirements

Good working knowledge of IT systems to include word, excel and data basis
Office and Administration with previous data input experience
Previous experience of working in an environment with a high level of customer contact.

Job Responsibility

Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing system
Log, prioritise, and manage helpdesk tickets to ensure timely resolution of IT issues
Troubleshoot hardware, software, network, printer, and email problems for end users
Install, configure, and maintain desktop computers, laptops, mobile devices, and peripheral equipment
Support user account administration including password resets, permissions, and access requests
Escalate unresolved technical issues to second-line support or specialist teams when necessary
Maintain accurate records of incidents, service requests, and technical solutions within the helpdesk system
Assist with onboarding and offboarding processes including device setup and account creation
Provide remote support and guidance to users on IT systems and applications
Monitor IT equipment inventory and coordinate repairs or replacements where required

Fulltime

Helpdesk Administrator

Office Angels are recruiting for an urgent, ongoing temporary Administrator role...

Location

United Kingdom , Meadowfield, Durham

Salary:

26000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Previous administration experience
Strong communication skills (both phone and email)
Excellent organisational skills and attention to detail
Confident using internal systems and Microsoft Office
Able to work in a fast-paced, reactive environment
Available to start immediately and commit to an ongoing assignment

Job Responsibility

Logging reactive jobs and planned preventative maintenance (PPM) tasks onto the internal system
Monitoring a shared helpdesk inbox and actioning or escalating queries
Updating client portals with job statuses and completion notes
Taking inbound calls from clients, engineers and contractors
Scheduling and dispatching engineers
Raising purchase orders and sales opportunities
Maintaining accurate records and reporting on job performance
Providing general administrative support to ensure smooth office operations

Fulltime

Helpdesk administrator

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies...

Location

Thailand , Bangkok

Salary:

Not provided

JLL

Expiration Date

Until further notice

Requirements

Manage central inboxes of incoming queries and requests
Process queries per agreed procedure
Manage incoming queries efficiently and professionally to ensure fast resolution and adhere to SLAs
Proactively review and evolve query management processes
Create, review, and adapt response templates
Follow process for escalation and directing queries
Innovate and suggest ways to continuously improve processes
Use and maintain online task systems
Manage and administer systems
Assure compliance with policies, procedures, and standard practices

Job Responsibility

Support operations of Client's key location in Canary Wharf
Centrally manage and triage all incoming colleague queries and requests
Report to Workplace Experience Lead
Support smooth and efficient handling of all incoming queries
Ensure consistent standards and outstanding colleague experience

Fulltime

Maintenance Helpdesk Administrator

This permanent position is well suited to an individual that is looking to advan...

Location

United Kingdom , Woking

Salary:

28325.00 GBP / Year

Mountjoy

Expiration Date

Until further notice

Requirements

Have a clear and concise approach to verbal communication, able to use the phone to communicate effectively and have good typing skills
Able to deal with lots of activity, remain focused on the call you are dealing with, and the information that needs to be recorded or transferred by completing the task you are on before moving onto the next
Have a reasonable proficiency in MS Office and able to use Mountjoy’s IT systems for job management, understanding how they function and interact with other systems
Have good typing skills
Be comfortable in dealing with the workforce, tenants and building users, whilst being able to remain professional even when issues are contentious
Basic knowledge of building maintenance trades and the tasks/activities that can be undertaken by each trade group
Good geographical understanding of the Woking area including the main highways, the best routes, and travel times between different locations
Vast experience of MS Office including Word and Excel with accurate typing skills
Experience of working in a Repairs or Maintenance call centre, or any other call centre environment (Desirable)
Basic knowledge of building maintenance trades and the tasks/activities that can be undertaken by each trade group

Job Responsibility

To record information directly into the Job Management Systems or any other system used to deliver the service
Constantly monitor the job screens, and when a job requires you to act, or if uncertain, pull on the Contract Manager or Supervisors for assistance
Provide adequate support and cover for the other administrators, particularly on breaks, peak periods, and annual leave
To send operatives, who become available to jobs in the most efficient and effective way ensuring they are productive, eliminating or reducing travel and idle time
Assist the team, Supervisors and Managers in recording data and key management information that helps and improves the service we provide to our customers
To assist with any other administrative activities that are required to support the team

Fulltime

It Helpdesk Support Administrator

Location

Greece , Athens

Salary:

Not provided

Randstad

Expiration Date

Until further notice

Requirements

2+ years of experience in IT support or a similar role
Strong knowledge of LAN/WAN networks and Microsoft environments
Excellent troubleshooting and problem-solving skills
Technical degree (preferred)
Fluent in English and a team player with great communication skills.

Job Responsibility

Provide first-level technical support and troubleshoot IT issues
Install, configure, and maintain hardware, software, and networks
Ensure system security and protect against cyber threats
Perform system upgrades and keep IT infrastructure up to date
Train users and provide guidance on best IT practices.

Fulltime

Helpdesk System Administrator

We are seeking a detail-oriented and highly motivated Helpdesk System Administra...

Location

United States , Colorado Springs

Salary:

75000.00 - 112000.00 USD / Year

Trace3

Expiration Date

Until further notice

Requirements

Experience applying principles, theories, and concepts to solve a wide range of complex technical problems
Experience administering both Windows Server and Linux operating systems
Experience troubleshooting and resolving technical issues in a help desk or user support environment
Familiarity with scripting languages such as PowerShell, Bash, or Python, and/or automation tools such as Ansible
Strong attention to detail with excellent written and verbal communication skills
Ability to work in environments where failure to achieve results may cause program delays and increased resource expenditure
Education: Bachelors or Masters
Clearance Requirement: Top Secret
DOD 8570 Requirement: IAT - Level II

Job Responsibility

Provide help desk support customers by troubleshooting and resolving technical issues across Linux and Windows systems
Configure, manage, and maintain Linux and Windows operating systems, including implementing enhancements to improve system reliability and performance
Install, configure, and maintain software applications across supported environments
Apply and enforce security policies using Windows Group Policy and automation tools such as Ansible and PowerShell
Deploy, manage, and maintain virtual machines within a complex, hyperconverged infrastructure
Troubleshoot and resolve technical issues via phone, IM/chat, and other collaborative communication methods
Work under general direction, delivering solutions to complex technical problems with thorough and effective approaches
Collaborate frequently with internal and external customers and represent the organization when resolving challenging technical issues tied to specific projects

What we offer

Comprehensive medical, dental and vision plans for you and your dependents
401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability
Competitive Compensation
Training and development programs
Major offices stocked with snacks and beverages
Collaborative and cool culture
Work-life balance and generous paid time off

Fulltime

Specialist, ETS Helpdesk (System Administrator II)

Start with customer, end with customer; Own it End-to-End in technical capabilit...

Location

Malaysia , Bangsar South

Salary:

Not provided

Delivery Hero

Expiration Date

Until further notice

Requirements

Minimum of 5 years’ experience in helpdesk or 1st level support with a minimum 2-year hands-on experience managing workstations (Windows & MacOS) and endpoint devices
Great team player who knows how to solve complex issues in conjunction with subject matter experts
ITIL, CompTIA A+ or relevant professional certifications are highly desirable
Ability to work independently and own problems end-to-end
High service orientation and customer skills
Ability to work under pressure and tight deadlines
Excellent verbal and communication skills
An individual who pays attention to details
At least deep knowledge in one or more of the following areas: JIRA & Confluence usage
Configuration management through KACE deployment

Job Responsibility

Able to work independently to ensure our internal users have their IT issues resolved
Communicate to users via chat/f2f/emails to determine the nature of any problems they encounter
Lead the Onboarding and Offboarding activities and processes end to end
Investigating, diagnosing and solving computer software and hardware independently with minimal supervision
Setting up accounts for staff, ensuring that all platforms used by the company are installed
Maintain and outperform KPIs/OKRs/SLAs and CSAT scores
Business travel may be required within local markets
Administration, planning and installation of Windows and Mac systems
Installing and configuring computer hardware, software, printers, door access and CCTV
Basic network troubleshooting

Fulltime

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