Helpdesk Administrator Job at Office Angels (Rochester)

Job Description

Helpdesk Administrator - Rochester Rochester, Kent. Admin. Secretarial and PA - Administrator. Temporary contract.

Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing system
Log, prioritise, and manage helpdesk tickets to ensure timely resolution of IT issues
Troubleshoot hardware, software, network, printer, and email problems for end users
Install, configure, and maintain desktop computers, laptops, mobile devices, and peripheral equipment
Support user account administration including password resets, permissions, and access requests
Escalate unresolved technical issues to second-line support or specialist teams when necessary
Maintain accurate records of incidents, service requests, and technical solutions within the helpdesk system
Assist with onboarding and offboarding processes including device setup and account creation
Provide remote support and guidance to users on IT systems and applications
Monitor IT equipment inventory and coordinate repairs or replacements where required
Ensure compliance with company IT policies, security procedures, and data protection standards
Contribute to the creation and updating of technical documentation and user guides
Support software installations, updates, and routine system maintenance activities
Deliver excellent customer service while communicating technical information clearly to non-technical users
Work collaboratively with IT teams to improve support processes and service efficiency.

Good working knowledge of IT systems to include word, excel and data basis
Office and Administration with previous data input experience
Previous experience of working in an environment with a high level of customer contact.