Helpdesk Administrator - Client Advocate

Atris Technology seeks a cheerful and organized Helpdesk Administrator - Client Advocate for full time employment. This position serves as a primary point of contact for clients/end-users, delivering exceptional guidance and advocacy while ensuring all activities align with ITIL service management best practices. Using HaloPSA as the core platform, you will ensure the support desk logs, prioritizes, escalates, and resolves requests, maintain accurate records, drive customer satisfaction, and contribute to service improvements. This role emphasizes proactive client engagement and SLA adherence through efficient use of HaloPSA features (e.g., ticketing, automation, asset management, reporting, and client portal). Since 1996, Atris Technology has been an innovation leader in the financial software sector. If you're interested in a career growth position and a strong compensation package with a high paced technology firm, apply today.