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We are looking for someone with experience of delivering welfare benefits advice to join our long standing Help to Claim service to provide telephone and web chat support for Universal Credit claimants.
Job Responsibility:
provide telephone and web chat support for Universal Credit claimants
help assess whether UC is the appropriate benefit
take people through the claims process
offer tailored support to make a claim
explore with potential claimants whether Universal Credit is the appropriate benefit
complete better off calculations
ensure clients understand evidence requirements to commence a claim
Requirements:
experience of delivering welfare benefits advice
What we offer:
Employer pension 6%
Employer Assistance Programme
Holidays 28 days per year rising to 30 days (pro rata)
Family Friendly Policy with generous paid carers, maternity, paternity and adoption leave after 1 year
perks package offering discounts at high street brands through BHSF
pension scheme with NEST
learning and development opportunities
Employee assistance programme providing access to free medical advice, counselling and legal advice