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Help to Claim Universal Credit Adviser

citizensadvice.org.uk Logo

Citizens Advice

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Location:
United Kingdom , Salford

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Contract Type:
Not provided

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Salary:

20518.00 GBP / Year

Job Description:

We are looking for someone with experience of delivering welfare benefits advice to join our long standing Help to Claim service to provide telephone and web chat support for Universal Credit claimants.

Job Responsibility:

  • provide telephone and web chat support for Universal Credit claimants
  • help assess whether UC is the appropriate benefit
  • take people through the claims process
  • offer tailored support to make a claim
  • explore with potential claimants whether Universal Credit is the appropriate benefit
  • complete better off calculations
  • ensure clients understand evidence requirements to commence a claim

Requirements:

experience of delivering welfare benefits advice

What we offer:
  • Employer pension 6%
  • Employer Assistance Programme
  • Holidays 28 days per year rising to 30 days (pro rata)
  • Family Friendly Policy with generous paid carers, maternity, paternity and adoption leave after 1 year
  • perks package offering discounts at high street brands through BHSF
  • pension scheme with NEST
  • learning and development opportunities
  • Employee assistance programme providing access to free medical advice, counselling and legal advice

Additional Information:

Job Posted:
March 22, 2026

Expiration:
March 27, 2026

Employment Type:
Parttime
Work Type:
Remote work
Job Link Share:

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