Help Desk Job at Robert Half (Gramercy)

New

Help Desk Analyst

We are looking for a Help Desk Analyst to support end users across a government ...

Location

United States , Decatur

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Demonstrated experience providing help desk or desktop support in a detail-focused environment
Working knowledge of service desk ticketing tools, remote support methods, and end-user support best practices
Hands-on experience with Microsoft Windows, including Windows 10, basic troubleshooting, and user support
Familiarity with Active Directory for routine account-related support activities
Strong communication skills with the ability to assist users clearly and effectively
Proven ability to manage multiple support requests while maintaining accuracy and responsiveness
Customer-service mindset with a consistent focus on delivering a positive user experience
Bachelor's degree in Information Technology, Computer Science, or an equivalent combination of training and practical experience

Job Responsibility

Respond to technical support requests from end users and resolve issues related to desktops, software applications, account access, and general workstation functionality
Investigate incidents thoroughly, determine root causes where possible, and escalate more complex problems to appropriate technical teams for further resolution
Manage service desk tickets by documenting reported issues, updating user information, and tracking each request through completion
Guide staff through step-by-step troubleshooting procedures using clear communication and a customer-focused approach
Configure hardware and assist with end-user device setup to ensure equipment is ready for operational use
Monitor open support items, provide timely follow-up to users, and confirm that issues are fully resolved before closing tickets
Maintain accurate records of support activity and prepare reports that reflect trends, recurring issues, and service performance
Partner with training and development teams to identify knowledge gaps and deliver instruction on system functionality and job-related applications
Suggest practical updates to support processes and documentation to improve service quality and operational efficiency

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan

Fulltime

New

Help Desk Analyst I

We are looking for a Help Desk Analyst I to join our team in Milwaukee, Wisconsi...

Location

United States , Milwaukee

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience handling service desk tickets with consistent follow-through and strong ownership of issue resolution
familiarity with ServiceNow is preferred
Hands-on background supporting end users with deskside troubleshooting for laptops, desktops, peripherals, and common software issues
Working knowledge of Microsoft Windows 10 and general Microsoft desktop support tools and environments
Experience with device imaging, provisioning, and endpoint management using platforms such as Intune, Autopilot, or SCCM
Ability to administer user accounts and access within Active Directory and Azure Active Directory
Strong foundational troubleshooting skills with the ability to diagnose and resolve technical issues in a structured manner
Excellent customer service and communication skills, with the ability to support employees in both walk-up and formal service settings

Job Responsibility

Oversee support requests throughout the full ticket lifecycle, ensuring issues are properly documented, addressed, and closed in a timely manner
Provide hands-on technical assistance for hardware, software, and Windows-related problems in both deskside and service desk environments
Monitor and prioritize the service desk workload, balancing queued incidents with in-person employee support needs
Deliver walk-up technical support through a service bar model, offering prompt and attentive assistance for day-to-day IT issues
Prepare, image, and deploy laptops using tools such as Autopilot and Intune to support device readiness and user productivity
Manage user account administration tasks in Active Directory and Azure Active Directory, including onboarding, access updates, and offboarding activities
Create and maintain clear support documentation and knowledge articles within ServiceNow to improve team efficiency and user self-service
Provide high-touch technical support to employees across the organization, including executive leadership, with strong attention to service quality and discretion

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

New

Help Desk Analyst

We are looking for a Help Desk Analyst to support day-to-day technology needs fo...

Location

United States , Hemet

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience providing help desk or desktop support in a detail-oriented environment, preferably within education or a multi-site organization
Working knowledge of Active Directory and user support within Microsoft Windows environments
Hands-on experience supporting Windows 10 systems and common end-user hardware
Ability to troubleshoot basic software, hardware, and network connectivity issues efficiently
Familiarity with service desk ticketing practices, including documenting incidents and tracking resolutions
Strong communication skills with the ability to support both technical and non-technical users
Ability to organize tasks, manage multiple requests, and maintain dependable customer service in a fast-paced setting

Job Responsibility

Provide first-line technical support for student and staff hardware, software, and connectivity issues across school sites
Diagnose and resolve problems involving Chromebooks, iPads, Windows-based computers, and other classroom technology
Manage incoming service desk requests, document resolutions, and follow up to ensure tickets are completed accurately and on time
Install, configure, and deploy devices and related technology equipment for classrooms, offices, and shared campus spaces
Assist educators and school personnel with technology setup, troubleshooting, and day-to-day usage needs in instructional settings
Support user account access and basic administrative tasks within Active Directory and Microsoft Windows environments
Perform routine troubleshooting to identify root causes and escalate more complex technical issues when necessary

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

New

Help Desk Analyst II

We are looking for a Help Desk Analyst II to join the IT team in Lewis Center, O...

Location

United States , Lewis Center

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 2 years of experience in help desk, desktop support, or a similar IT support role
Hands-on experience troubleshooting Microsoft 365 and Microsoft Windows environments, especially Windows 10
Working knowledge of Active Directory for basic user and access management tasks
Familiarity with ticketing platforms such as Jira or similar service desk systems
Strong verbal and written communication skills with a customer-focused approach to internal support
Ability to work on-site in Lewis Center, Ohio in a permanent role during standard business hours of 8:00 AM to 5:00 PM
Solid foundational troubleshooting skills across end-user devices, software, and common workplace technology issues

Job Responsibility

Provide front-line technical support for employees by diagnosing and resolving hardware, software, and access-related issues in a timely manner
Manage and update service requests through Jira, ensuring tickets are documented clearly, prioritized appropriately, and followed through to completion
Troubleshoot Microsoft 365 applications and Windows 10 environments, including common user issues involving accounts, devices, and productivity tools
Support user account administration tasks such as password resets, access changes, and directory updates within Active Directory
Assist staff with both Windows PCs and occasional Mac-related support needs, offering clear guidance and practical solutions
Communicate status updates effectively to end users, helping reduce frustration and maintain confidence during technical disruptions
Work closely with the broader IT team to escalate more complex incidents and contribute to a reliable support experience across the organization
Participate in assigned technical projects or improvement efforts over time, with opportunities to expand beyond ticket-based support into broader IT initiatives

What we offer

Medical
vision
dental
life and disability insurance
enrollment in company 401(k) plan

Fulltime

New

Oracle HCM Help Desk Configuration

We are looking for an experienced Oracle HCM Help Desk Configuration specialist ...

Location

United States , Reading

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven hands-on experience configuring and improving Oracle HCM Help Desk functionality
Strong understanding of HR service operations, employee support models, and case management processes within Oracle HCM environments
Experience leading requirement gathering, process analysis, solution design, and validation activities
Working knowledge of Oracle HCM configuration elements including workflows, notifications, routing structures, security, reporting, and related integrations
Ability to investigate system issues, resolve configuration challenges, and recommend practical enhancements
Strong communication skills with the ability to work effectively across HR, IT, business, and technical stakeholder groups
Background supporting Oracle HCM implementation efforts, enhancement initiatives, or post-production optimization work

Job Responsibility

Collaborate with HR, IT, and cross-functional stakeholders to evaluate existing employee support processes and identify opportunities to improve service delivery through Oracle HCM Help Desk
Facilitate discovery sessions to capture business needs, define workflow expectations, and convert operational goals into effective system designs
Configure core Help Desk capabilities such as request classifications, work queues, assignment logic, alerts, service levels, role-based access, and knowledge resources
Turn functional objectives into detailed configuration activities that support a reliable and scalable Oracle HCM solution
Enhance platform performance by refining automation, strengthening self-service options, and improving reporting and overall user experience
Participate in test planning, execution, issue resolution, deployment support, and stabilization activities following release or go-live events
Prepare clear documentation covering process definitions, configuration choices, testing outcomes, and support guidance for ongoing system maintenance
Act as the liaison between business users and technical teams to ensure the final solution aligns with organizational needs and established Oracle best practices

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan
Free online training

Fulltime

New

IT Help Desk Technician

We are looking for an IT Help Desk Technician to provide responsive technical su...

Location

United States , Oak Ridge

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 1 year of experience in a help desk, desktop support, or customer-facing technical support position
Practical experience supporting macOS and iOS devices in a workplace environment
Working knowledge of Windows operating systems, basic networking concepts, and common endpoint issue resolution
Strong verbal and written communication skills with a customer-focused approach to support
Ability to follow established technical procedures and recognize when an issue should be escalated
Valid driver’s license and willingness to travel locally as needed

Job Responsibility

Diagnose and resolve routine technical problems involving computers, software applications, mobile devices, and user access
Provide end-user support for Windows and macOS systems as well as iPhone, iPad, and Android devices in a business setting
Record support requests accurately, maintain ticket updates, and document resolution steps within the service management platform
Route more advanced incidents to higher-level support teams with complete notes, troubleshooting details, and relevant context
Assist with basic setup and troubleshooting for conference room and meeting space audio/visual equipment
Travel to nearby branch locations when needed to deliver in-person technical assistance and device support
Support account-related tasks and basic endpoint troubleshooting in environments that use directory-based access management

What we offer

medical
vision
dental
life insurance
disability insurance
401(k) plan

Fulltime

New

Distribution Center Help Desk

Find your future at Fastenal! Our distribution center is hiring energetic, team ...

Location

United States , Indianapolis

Salary:

Not provided

Fastenal

Expiration Date

June 15, 2026

Requirements

Prior administrative/customer service experience OR industry experience and product knowledge
Proficient written and oral communication skills
Navigating between multiple computer programs including Microsoft Office Suite while demonstrating computer literacy
Proficient using Microsoft Office Suite
Highly motivated, self directed and customer service oriented
Demonstrate strong math aptitude, attention to detail and sense of urgency
Exhibit strong problem solving, deductive reasoning and decision making skills
Learn and perform multiple tasks in a fast paced environment
Work independently as well as in a team environment
Willingness to work a flexible schedule/extra time as needed

Job Responsibility

Operating computer programs, RF scanners, and printers to label product
Assisting branches with product related questions or issues by phone, email or online support
Performing quality checks verifying product descriptions and quantities match
Locating orders in the warehouse
Learning and understanding various department functions
Multi-tasking in a faced-paced environment while learning and interacting with multiple departments in accordance with Fastenal procedures
Retrieving product for walk in customers at our distribution center
Maintaining the cleanliness and organization of work area
Complying with health, safety and sustainability rules and expectations
Participating in activities and programs that help the company achieve health, safety and sustainability objectives

What we offer

401(k) with an employer contribution

Parttime

New

Distribution Center Help Desk

Distribution Center Help Desk 2001 Theurer Blvd, Winona, MN 55987 MN100 Distribu...

Location

United States , Winona

Salary:

15.00 - 20.00 USD / Hour

Fastenal

Expiration Date

June 19, 2026

Requirements

Prior administrative/customer service experience OR industry experience and product knowledge
Proficient written and oral communication skills
Navigating between multiple computer programs including Microsoft Office Suite while demonstrating computer literacy
Proficient using Microsoft Office Suite
Highly motivated, self directed and customer service oriented
Demonstrate strong math aptitude, attention to detail and sense of urgency
Exhibit strong problem solving, deductive reasoning and decision making skills
Learn and perform multiple tasks in a fast paced environment
Work independently as well as in a team environment
Willingness to work a flexible schedule/extra time as needed

Job Responsibility

Operating computer programs, RF scanners, and printers to label product
Assisting branches with product related questions or issues by phone, email or online support
Performing quality checks verifying product descriptions and quantities match
Locating orders in the warehouse
Learning and understanding various department functions
Multi-tasking in a faced-paced environment while learning and interacting with multiple departments in accordance with Fastenal procedures
Retrieving product for walk in customers at our distribution center
Maintaining the cleanliness and organization of work area
Complying with health, safety and sustainability rules and expectations
Participating in activities and programs that help the company achieve health, safety and sustainability objectives

What we offer

401(k) with an employer contribution

Parttime

!

Select Country

Help Desk

Job Responsibility

Requirements

Nice to have

What we offer

Looking for more opportunities?

Help Desk

Help Desk Analyst

Help Desk Analyst I

Help Desk Analyst

Help Desk Analyst II

Oracle HCM Help Desk Configuration

IT Help Desk Technician

Distribution Center Help Desk

Distribution Center Help Desk

Our AI answers in your language