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Help Desk Tier II/Desktop Support Analyst

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Austin

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

In this contract role, you will be responsible for providing technical assistance and resolving issues related to desktop systems, software, and applications. This position requires troubleshooting abilities and a customer-focused approach to ensure end-user satisfaction. This position is onsite Monday-Friday, 8am-5pm, for 6-8 weeks.

Job Responsibility:

  • Provide timely and effective support for technical issues related to desktop systems, software, and applications
  • Manage Active Directory accounts, including user creation, modification, and access permissions
  • Troubleshoot and resolve hardware and software problems across Microsoft Windows environments
  • Respond to service desk tickets promptly, ensuring accurate documentation of solutions and updates
  • Assist users with basic troubleshooting for network connectivity, printers, and other peripherals
  • Perform system updates and maintenance to ensure optimal performance
  • Collaborate with team members to address complex technical challenges
  • Educate and guide users on best practices for utilizing system tools and applications
  • Maintain detailed records of technical issues and resolutions for future reference
  • Ensure compliance with company policies and security protocols during support activities

Requirements:

  • Proficiency in Active Directory management and user administration
  • Experience with Windows 10 and Windows environments
  • Proven ability to diagnose and resolve technical issues efficiently
  • Experience handling service desk tickets and tracking resolutions
  • Familiarity with basic troubleshooting of network and peripheral devices
  • Excellent communication skills to interact effectively with end-users
  • Ability to work independently while contributing to team goals
  • Extensive organizational skills to prioritize tasks and manage time effectively
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
February 20, 2026

Work Type:
On-site work
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