Help Desk Technician Job at Robert Half (Miami)

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Help Desk Technician

Location

United States , Pasco

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

3+ years of experience in IT support or a related field
Knowledgeable in a Windows-centric environment, with strong troubleshooting skills to resolution
Familiarity with service desk ticketing systems and maintaining ticket workload
Solid understanding of IT concepts, including networking and system maintenance
Excellent communication skills to interact effectively with users and team members
Ability to work independently and prioritize tasks in a dynamic environment
Commitment to maintaining attention to detail and delivering quality service

Job Responsibility

Install, configure, and maintain PCs and peripheral devices to ensure optimal performance
Troubleshoot and resolve technical issues reported through help desk tickets
Collaborate with team members, customers, and vendors to address IT-related concerns
Provide timely and detail-oriented support to maintain system functionality and user satisfaction
Utilize tools like ServiceNow ITSM to manage and track service desk requests
Implement and support Active Directory and Microsoft Windows 10 environments
Conduct routine system checks and perform necessary updates to ensure security and reliability
Document technical procedures and resolutions for future reference
Offer guidance and training to users on IT systems and software as needed

What we offer

Medical
Vision
Dental
Life and disability insurance
401(k) plan

Fulltime

Help Desk Technician

The role of the Help Desk Technician resources at Loram is the first line of sup...

Location

United States , Hamel

Salary:

Not provided

Loram

Expiration Date

Until further notice

Requirements

Strong working knowledge of Computer Hardware, Windows 10+, standard MSO 365 business applications, and other software support
A sense of urgency in solving customer requests to ensure timely resolution and an ability to work under pressure, multi-task, and meet deadlines
Ability to communicate effectively with staff on all levels within Loram
An open attitude toward learning and ability to work remotely when needed
Excellent verbal and written communication skills
A disciplined work ethic and advocate for Loram management's mission and vision
Ability to lead large work volumes, show flexibility, and adapt easily to change

Job Responsibility

Maintain all aspects of laptops, desktops, mobile devices, tablets, licensing, and standard related software for end users
Maintain corporate print service/maintenance contracts and assist with repairs as needed
Manage user accounts and access in Active Directory, Exchange Admin Center and Microsoft 365 Admin Center
Provide support for executive office and conference room AV systems
Load/Update the operating system, BIOS, and application software of corporate computers as required
Assist with deployment of specialized software as needed. Serve as a backup to other applications as required
Maintain an up-to-date inventory of IT resources and supplies
Respond to the needs and questions of network users concerning their access to resources on the network and the operation of various software programs
Respond to helpdesk tickets as assigned keeping users informed as to progress
updates and closes IT tickets accordingly. Acts as co-administrator for the ticketing system

Fulltime

Help Desk Technician

IT360, Inc. is seeking a motivated Help Desk Technician to join our support team...

Location

United States , Peoria

Salary:

36000.00 - 50000.00 USD / Year

IT360

Expiration Date

Until further notice

Requirements

1+ years of experience in IT support or technical customer service
Familiarity with Microsoft environments (Windows 10/11, Office 365, Active Directory basics)
Knowledge of remote access tools, printers, and basic networking concepts
Strong interpersonal and communication skills
Ability to handle multiple priorities and adapt in a fast-paced environment
Strong problem-solving mindset and attention to detail

Job Responsibility

Provide Tier 1 technical support for desktops, laptops, printers, and core Microsoft applications
Troubleshoot basic issues involving Windows OS, Office 365, and line-of-business applications
Provide basic support for network connectivity, firewalls, VPNs, and remote desktop access
Respond to alerts from remote monitoring tools and take appropriate action via service tickets
Document all work performed and maintain detailed records in the PSA/ticketing system
Maintain communication with clients on issue status, timelines, and resolution updates
Escalate unresolved or complex issues to Tier 2 team members when appropriate
Maintain client satisfaction through responsive, professional communication
Coordinate with the Service Desk Dispatcher to ensure efficient ticket routing
Accurately track time, tasks, and expenses within ticketing platform

What we offer

Health insurance allowance up to $500/month
Employer-paid group life insurance policy valued at $100,000
4% employer match on retirement savings plan
High-speed internet reimbursement up to $40/month
$40/month cellular phone allowance
8 paid holidays annually
Paid vacation: 5 days/year to start, increasing to 10 days/year after 3 years of service
Access to Safe Ride Home Program (Uber ridesharing)

Fulltime

Help Desk Technician

Location

United States , Rock Hill

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 1 year of experience in a helpdesk, IT support, or technical support role
Basic knowledge of Windows OS, Microsoft Office/Microsoft 365, and desktop troubleshooting
Familiarity with Active Directory (user account management, password resets)
Understanding of basic networking concepts (TCP/IP, Wi-Fi, VPN)
Experience using a ticketing system or helpdesk software
Strong problem-solving skills and attention to detail
Excellent communication and interpersonal skills
Exposure to remote support tools (e.g., TeamViewer, Remote Desktop)
Basic hardware troubleshooting experience (laptops, desktops, peripherals)
CompTIA A+ or similar certification (or willingness to obtain)

Job Responsibility

Provide Tier 1-2 technical support via phone, email, and ticketing systems
Troubleshoot and resolve issues related to hardware, software, printers, and network connectivity
Set up and configure user accounts, email, and access permissions
Support Windows-based systems, Microsoft 365 applications, and endpoint devices
Document incidents, resolutions, and escalate more complex issues to higher-level support teams
Assist with onboarding/offboarding by provisioning equipment and system access
Maintain accurate records of IT assets and support activities
Deliver excellent customer service and communicate technical issues clearly to non-technical users
Follow standard IT procedures and contribute to knowledge base documentation

What we offer

medical, vision, dental, and life and disability insurance
company 401(k) plan

Help Desk Technician

We are looking for a Help Desk/Desktop Support Analyst to provide dependable tec...

Location

United States , Durango

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 3 years of experience in a help desk, service desk, or desktop support capacity
Hands-on knowledge of Windows 10 and Windows 11 environments in a business setting
Practical experience supporting Microsoft 365 applications and related productivity tools such as Microsoft Teams
Familiarity with Active Directory, Microsoft Entra ID, and device or endpoint management tools including Intune
Experience using ticket management platforms such as Jira Service Management or comparable systems
Ability to troubleshoot remote access, desktop, software, and connectivity issues with strong attention to detail
Strong communication and prioritization skills, with the ability to manage multiple support requests effectively
Eligibility to meet U.S. person status requirements and complete any required screening process

Job Responsibility

Oversee the incoming support queue, assess request urgency, and ensure tickets are addressed within expected timeframes
Deliver first-level assistance for desktops, laptops, and end-user technology, resolving routine technical problems efficiently
Investigate and fix issues involving Windows systems, Microsoft 365 applications, printers, peripherals, and basic network connectivity
Assist employees with account access needs, including password changes, user provisioning support, and directory-related tasks
Provide technical help to remote staff through approved remote assistance tools and virtual support methods
Record troubleshooting steps, outcomes, and follow-up actions clearly within the ticketing platform
Escalate incidents that require advanced troubleshooting or administrative access to senior IT team members
Maintain a thorough, service-oriented approach when communicating with internal users across a range of technical skill levels

What we offer

medical, vision, dental, and life and disability insurance
401(k) plan

Fulltime

Help Desk Technician

Capital Vacations - Join Our Team as a Help Desk Technician in the Thriving Hosp...

Location

United States , Myrtle Beach

Salary:

Not provided

Capital Vacations

Expiration Date

Until further notice

Requirements

Associate's or Bachelor's degree in Information Technology or related field
Demonstrated experience (2+ years) in a help desk or technical support role, showcasing your ability to tackle various technical challenges
Excellent communication skills to engage and empathize with clients, making them feel heard and valued
A true passion for technology, staying up-to-date with the latest trends, and continuously seeking ways to enhance your technical expertise
Strong problem-solving skills, always eager to take on new challenges and learn from them
Flexibility to work occasional weekends and holidays, ensuring we are always available to support our clients' needs
A team player mentality with the ability to work independently and collaboratively when required

Job Responsibility

Provide friendly and efficient technical support to our clients, ensuring their issues are resolved with speed and accuracy
Diagnose and troubleshoot software, hardware, and network-related problems, leaving no stone unturned to find the best solutions
Collaborate with our expert team to escalate complex issues and ensure seamless communication to deliver an exceptional customer experience
Assist in maintaining our computer systems, updating software, and performing regular system maintenance tasks to ensure optimum performance
Deliver training and support to users, empowering them to harness the full potential of our cutting-edge technology

What we offer

Medical Insurance
Dental Insurance
Vision Insurance
Discounted Resort Stays
Paid Time Off
Life Insurance
Long-Term Disability
Professional Development
Competitive Compensation
Rapid Growth

Fulltime

Help Desk Technician

We are seeking a Help Desk professional with experience supporting end users in ...

Location

United States , Pompano Beach

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience in a Help Desk, Desktop Support, or Technical Support role
Working knowledge of Active Directory, Microsoft Office, Office 365, and Windows 10
Experience using a ticketing system to manage support requests
Strong troubleshooting and problem-solving skills
Excellent communication and customer service abilities
Ability to prioritize and manage multiple support issues effectively

Job Responsibility

Provide first-level technical support for hardware, software, and user access issues
Troubleshoot Windows 10, Microsoft Office, and Office 365-related problems
Manage user accounts, password resets, and permissions in Active Directory
Document, track, and resolve issues through a ticketing system
Escalate complex technical problems to higher-level support teams as needed
Assist with workstation setup, software installation, and basic system configuration
Deliver strong customer service while supporting internal users

What we offer

medical, vision, dental, and life and disability insurance
enrollment in company 401(k) plan
free online training
competitive compensation

Fulltime

Help Desk Technician

Location

United States , Pompano Beach

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience in a Help Desk, Desktop Support, or Technical Support role
Working knowledge of Active Directory, Microsoft Office, Office 365, and Windows 10
Experience using a ticketing system to manage support requests
Strong troubleshooting and problem-solving skills
Excellent communication and customer service abilities
Ability to prioritize and manage multiple support issues effectively

Job Responsibility

Provide first-level technical support for hardware, software, and user access issues
Troubleshoot Windows 10, Microsoft Office, and Office 365-related problems
Manage user accounts, password resets, and permissions in Active Directory
Document, track, and resolve issues through a ticketing system
Escalate complex technical problems to higher-level support teams as needed
Assist with workstation setup, software installation, and basic system configuration
Deliver strong customer service while supporting internal users

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