Help Desk Technician Job at Action Behavior Centers (Austin)

Help Desk Technician

Action Behavior Centers

Location:
United States , Austin

Category:
IT - Administration

Contract Type:
Not provided

Salary:

37500.00 USD / Year

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Job Description:

Are you a tech enthusiast with a passion for problem-solving and a knack for making people's day? We are seeking an energetic and customer-focused Help Desk Technician to be the first line of support for our amazing team. You’ll be the hero who keeps our technology running smoothly, ensuring our teammates can focus on their critical work without interruption. This role is perfect for someone with solid technical skills, logical thinking, and the ability to communicate complex solutions with patience and clarity. Your success will directly enable our company's efficiency and help us uphold our commitment to excellence.

Job Responsibility:

Be the First Responder: Serve as the friendly, initial point of contact for teammates via email and ticketing system for all technical support needs
Solve and Support: Utilize remote troubleshooting and diagnostic techniques to isolate, analyze, and implement the best solutions for technical issues
Empower Our Team: Guide teammates through problem-solving steps, provide technical training on basic usage, and create clear, helpful documentation
Manage the Tech Ecosystem: Provide hands-on assistance with the delivery, configuration, set up, maintenance, and troubleshooting of our computer systems, hardware, and software (including Mac OS and iOS devices)
Track and Improve: Log all events and resolutions accurately in the Help Desk system, follow up to ensure satisfaction, and proactively identify opportunities to improve our IT processes and procedures
Elevate Issues: Efficiently direct and escalate unresolved issues to the next level of support when necessary.

Requirements:

Proven experience as a Help Desk Technician or in a related customer support/tech role
Technical Fluency: A working knowledge of office automation products, utilities, and systems, with a strong understanding of computer systems and mobile devices
Apple Expertise: Proficiency with Mac OS and iOS devices is a must
Detail-Oriented: A keen eye for detail in all aspects of your work
Soft Skills: Excellent communication skills, a customer-oriented approach, and a cool-tempered demeanor when managing challenging situations
Growth Mindset: A true eagerness to learn new technologies and the ability to quickly process new information
Excellent problem-solving, analytical, and team-working skills
Proficiency in English.

What we offer:

Generous Paid Time Off (PTO) and paid holiday time
Comprehensive Health Insurance coverage
Health Savings Accounts (HSA) for tax-free benefits on medical and childcare expenses
401k Retirement Plans with a company matching contribution
Full benefits covered up to 90%
Continuous training and growth opportunities
Student Loan Repayment with Employer Contributions
Tuition Discounts through our ABC University Partners.

Additional Information:

Job Posted:
March 20, 2026

Employment Type:

Fulltime

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