Help Desk Technician Job at SciTec (Dayton, Ohio)

Job Description

SciTec, Inc. is a dynamic business with the mission to deliver advanced sensor data processing technologies and scientific instrumentation capabilities in support of National Security and Defense. We support customers throughout the Department of Defense and U.S. Government in building innovative new tools to deliver unique world-class data exploitation capabilities. This position is located in a SciTec satellite office where you will serve as the primary on-site IT presence. While you’ll be supported by (and collaborate closely with) the broader IT team, you will be expected to operate independently day-to-day, proactively communicate, and escalate effectively when needed. Success in this role requires strong self-direction, curiosity, and a willingness to learn new systems quickly while providing excellent customer service to local users and supporting other offices remotely. Scitec has immediate job openings for this role and is looking to hire ASAP. This posting is for candidates who are willing to work 12-24 months in this position before given opportunities to move up into more specialized IT roles.

Job Responsibility

Delivering support by using SciTec’s help desk ticket system through JIRA software
Installing, updating, and evaluating new software and hardware, and running tests to ensure compatibility of software with OS
Serve as the on-site point of contact for Tier 1 IT support at the satellite office, owning local triage, incident response, and routine service requests
Collaborate daily with remote IT teammates via chat/voice/video to coordinate work, share status updates, and resolve issues efficiently
Proactively identify local office IT needs (hardware lifecycle, spares, common issues, training gaps) and communicate recommendations to the larger IT team
Providing technical support to users, both in-house and remote, and troubleshooting computer problems
Manage on-site IT assets (imaging/deployment, swaps, RMA coordination, shipping/receiving, secure disposal) and keep inventory records current
Implementing and maintaining security standards, policies, and procedures, and monitoring security certificates
Instructing users on information system procedures, and how to properly use IT resources
Collecting, and summarizing information to prepare project status reports, and identifying and resolving project issues
Other duties as assigned

Requirements

Comfortable working independently as the primary on-site IT resource, with strong time management and follow-through
Proficient in Linux command line
Good understanding of computer systems, operating systems (Windows 10 & 11, RHEL), software, and devices
Ability to communicate effectively with customers, both verbally and in writing
Patient and friendly, with a commitment to providing excellent customer service
Ability to diagnose and resolve basic computer technical issues with the ability to break down technological processes and provide clear, step-by-step instructions
Ability to read and interpret code
Versatile, flexible, and willing to work in a dynamic environment with rapidly changing priorities
Team oriented
there to help others and take on tasks in the spirit of collaboration
Proficient with Google and able to research and troubleshoot issues
Ability to obtain and maintain a DoD security clearance
Detail oriented

Nice to have

2-year degree in Information Technology, Network Engineering, Computer Engineering, other relevant technical field, or equivalent experience
Active Directory
Familiarity with cloud computing and network administration (i.e. Azure, AWS, firewalls, VPN, DNS)
RHEL Linux
CompTIA (A+, Linux+, Security+, Network+)

What we offer

4% Safe Harbor 401K match
100% company paid HSA Medical insurance, with a choice of 2 buy-up options
80% company paid Dental insurance
100% company paid Vision insurance
100% company paid Life insurance
100% company paid Long-term Disability insurance
100% company paid Hospital Indemnity insurance
Voluntary Accident and Critical Illness insurance
Short-term Disability insurance
Annual Profit-Sharing Plan
Discretionary Performance Bonus
Paid Parental Leave
Generous Paid Time Off, including Holiday, Vacation, and Sick Pay
Flexible Work Hours

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Help Desk Technician

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