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Help Desk Technician

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SciTec

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Location:
United States , El Segundo

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Contract Type:
Not provided

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Salary:

57000.00 - 70000.00 USD / Year

Job Description:

SciTec, Inc. is a dynamic business with the mission to deliver advanced sensor data processing technologies and scientific instrumentation capabilities in support of National Security and Defense. We support customers throughout the Department of Defense and U.S. Government in building innovative new tools to deliver unique world-class data exploitation capabilities. Important Notice: SciTec exclusively works on U.S. government contracts that require U.S. citizenship for all employees. SciTec cannot sponsor or assume sponsorship of employee work visas of any type. Further, U.S. citizenship is a requirement to obtain and keep a security clearance. Applicants that do not meet these requirements will not be considered. Applicants will need to obtain and maintain a DoD security clearance. This position is located in a SciTec satellite office where you will serve as the primary on-site IT presence. While you’ll be supported by (and collaborate closely with) the broader IT team, you will be expected to operate independently day-to-day, proactively communicate, and escalate effectively when needed. Success in this role requires strong self-direction, curiosity, and a willingness to learn new systems quickly while providing excellent customer service to local users and supporting other offices remotely. Scitec has immediate job openings for this role and is looking to hire ASAP. This posting is for candidates who are willing to work 12-24 months in this position before given opportunities to move up into more specialized IT roles.

Job Responsibility:

  • Delivering support by using SciTec’s help desk ticket system through JIRA software.
  • Installing, updating, and evaluating new software and hardware, and running tests to ensure compatibility of software with OS, etc
  • Serve as the on-site point of contact for Tier 1 IT support at the satellite office, owning local triage, incident response, and routine service requests.
  • Collaborate daily with remote IT teammates via chat/voice/video to coordinate work, share status updates, and resolve issues efficiently.
  • Proactively identify local office IT needs (hardware lifecycle, spares, common issues, training gaps) and communicate recommendations to the larger IT team.
  • Providing technical support to users, both in-house and remote, and troubleshooting computer problems.
  • Manage on-site IT assets (imaging/deployment, swaps, RMA coordination, shipping/receiving, secure disposal) and keep inventory records current.
  • Implementing and maintaining security standards, policies, and procedures, and monitoring security certificates
  • Instructing users on information system procedures, and how to properly use IT resources
  • Collecting, and summarizing information to prepare project status reports, and identifying and resolving project issues
  • Other duties as assigned

Requirements:

  • Comfortable working independently as the primary on-site IT resource, with strong time management and follow-through.
  • Proficient in Linux command line
  • Good understanding of computer systems, operating systems (Windows 10 & 11, RHEL), software, and devices
  • Ability to communicate effectively with customers, both verbally and in writing
  • Patient and friendly, with a commitment to providing excellent customer service
  • Ability to diagnose and resolve basic computer technical issues with the ability to break down technological processes and provide clear, step-by-step instructions.
  • Ability to read and interpret code.
  • Versatile, flexible, and willing to work in a dynamic environment with rapidly changing priorities
  • Team oriented
  • there to help others and take on tasks in the spirit of collaboration
  • Proficient with Google and able to research and troubleshoot issues
  • Ability to obtain and maintain a DoD security clearance
  • Detail oriented

Nice to have:

  • 2-year degree in Information Technology, Network Engineering, Computer Engineering, other relevant technical field, or equivalent experience
  • Active Directory
  • Familiarity with cloud computing and network administration (i.e. Azure, AWS, firewalls, VPN, DNS)
  • RHEL Linux
  • CompTIA (A+, Linux+, Security+, Network+)
What we offer:
  • 4% Safe Harbor 401K match
  • 100% company paid HSA Medical insurance, with a choice of 2 buy-up options
  • 80% company paid Dental insurance
  • 100% company paid Vision insurance
  • 100% company paid Life insurance
  • 100% company paid Long-term Disability insurance
  • 100% company paid Hospital Indemnity insurance
  • Voluntary Accident and Critical Illness insurance
  • Short-term Disability insurance
  • Annual Profit-Sharing Plan
  • Discretionary Performance Bonus
  • Paid Parental Leave
  • Generous Paid Time Off, including Holiday, Vacation, and Sick Pay
  • Flexible Work Hours

Additional Information:

Job Posted:
January 19, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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