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Help Desk Technician

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Delray Beach

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are seeking a detail-oriented and customer-focused Help Desk Technician to join our client in Delray Beach. The ideal candidate will be responsible for providing technical assistance and support to users regarding hardware, software, and network-related issues. This role focuses on remote troubleshooting and ticket resolution, ensuring high quality and timely support for external clients.

Job Responsibility:

  • Provide first and second-level support for user issues via phone, email, or ticketing system
  • Troubleshoot and resolve issues related to Active Directory, including password resets, account creation, and permissions management
  • Administer and support Office 365 accounts, including mailbox setup, user access, and license assignments
  • Troubleshoot and resolve Windows 10 operating system problems, including software installations, Windows updates, and device connectivity
  • Document all interactions, troubleshooting steps, and resolutions in the ticketing system
  • Escalate unresolved issues to higher-level support or specialist teams as appropriate
  • Contribute to knowledge base documentation and process improvement

Requirements:

  • Experience working with Active Directory in a support or administrative capacity
  • Hands-on experience supporting Office 365 environments (Exchange Online, Teams, OneDrive)
  • Proficiency in diagnosing and troubleshooting Windows 10 workstation issues
  • Familiarity with ticketing systems (such as ServiceNow, Jira, Zendesk, or similar)
  • Strong customer service orientation with excellent verbal and written communication skills
  • Ability to manage and prioritize multiple tickets while meeting service level agreements

Nice to have:

  • Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator)
  • Previous experience in an MSP or high-volume service desk environment
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
April 16, 2026

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