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Help Desk Technician

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Lynnwood

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

33.00 USD / Hour
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Job Description:

Robert Half Technology is looking for a Help Desk Technician to support a client based in Lynnwood, Washington. This is a 100% onsite position, Monday to Friday (8AM-5PM). Duration: Contract; with potential to extend.

Job Responsibility:

  • Provide first-level technical support to end users via phone, email, in person, or a ticketing system
  • Troubleshoot and resolve basic hardware, software, and connectivity issues
  • Install, configure, and maintain desktops, laptops, printers, mobile devices, and peripherals
  • Assist with user account creation, access permissions, and system onboarding/offboarding
  • Perform routine system checks, updates, and preventative maintenance
  • Escalate complex or unresolved issues to senior IT staff when appropriate
  • Document issues, solutions, and procedures in ticketing systems and knowledge bases
  • Support basic network troubleshooting and device setup
  • Follow company IT policies, security standards, and best practices

Requirements:

  • Basic knowledge of computer hardware, operating systems (Windows, macOS, and/or Linux), and common business software
  • Understanding of basic networking concepts (Wi-Fi, IP addressing, LAN/WAN)
  • Strong problem-solving and troubleshooting abilities
  • Good communication skills and the ability to explain technical concepts clearly
  • Customer-service mindset with a proactive and reliable approach
  • Ability to manage multiple tasks and prioritize effectively
  • Experience with help desk or ticketing systems
  • Exposure to Active Directory, Microsoft 365, or similar environments

Nice to have:

  • Basic understanding of cybersecurity best practices
  • Experience supporting remote or hybrid users
  • Entry-level IT certifications (e.g., CompTIA A+, Network+, or similar)
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
March 01, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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