Help Desk Technician Job at Robert Half (Charlotte)

Help Desk Technician

We are offering a long term contract employment opportunity for a Help Desk Tech...

Location

United States , Ames

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proficiency in handling a Ticketing System
Demonstrable ability in Basic Network Troubleshooting
Familiarity with Network Hardware
Capability in comprehensive Network Troubleshooting
Proficient in Computer Data Entry
Experience in Data Entry
Capability to handle High-Volume Data Entry
Excellent Customer Service skills
Ability to provide Superior Customer Service

Job Responsibility

Efficiently troubleshoot network issues and ensure connectivity
Handle high-volume data entry tasks with accuracy
Utilize ticketing system to manage and resolve customer queries
Provide superior customer service by addressing customer issues promptly
Collaborate in a team environment to enhance the quality of service
Contribute to maintaining accurate customer credit records
Assist in setting up routers and other network hardware
Actively participate in enhancing the functionality of various Windows Environments
Use problem-solving skills to handle complex technical issues
Monitor customer accounts and take necessary action when required

What we offer

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Fulltime

Help Desk Technician

We are offering an opportunity for a skilled Help Desk Technician to join our te...

Location

United States , Ames

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proficiency in using a Ticketing System for managing and resolving issues
Capability to perform Basic Network Troubleshooting to identify and fix common network problems
Familiarity with Network Hardware such as routers, switches, and hubs
Competence in Network Troubleshooting, including the ability to diagnose and resolve more complex network issues
Ability to perform Computer Data Entry tasks quickly and accurately
Experience in Data Entry, demonstrating attention to detail and organizational skills
Ability to handle High-Volume Data Entry tasks efficiently without compromising on accuracy or speed
Strong Customer Service skills, with a focus on providing helpful and responsive service
Track record of providing Superior Customer Service, demonstrating the ability to exceed customer expectations and resolve any issues effectively

Job Responsibility

Troubleshoot and resolve a variety of Windows environment issues
Assist end-users with networking, IP addresses, routers, hookups, and connectivity problems
Provide excellent customer service and respond to inquiries in a timely manner
Utilize ticketing systems to track and resolve issues effectively
Conduct basic network troubleshooting and maintain network hardware
Manage high-volume data entry tasks with accuracy and efficiency
Collaborate with team members in a fast-paced, dynamic environment
Monitor customer accounts and take appropriate actions when necessary
Document all actions and solutions for future reference
Contribute to the growth and success of the team by sharing knowledge and skills

What we offer

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Fulltime

IT Help Desk Technician

Aspire of WNY is looking for a full time Help Desk Technician at our Fredonia lo...

Location

United States , Fredonia; Jamestown

Salary:

18.41 - 25.78 USD / Hour

Aspire of WNY

Expiration Date

Until further notice

Requirements

Minimum of two (2) years’ experience in a professional IT work environment
Associate degree in computer science preferred
IT experience within a multi–location organization, advanced knowledge of networking principles and operating systems and experience with administration of wireless access points preferred.

Job Responsibility

Providing on-site technical support to users
Prioritizing and escalating help desk requests based on how critical they are to our business processes
Installation and maintenance of technical systems
Troubleshooting common problems related to Internet connectivity, hardware and software, operating systems, and data security.

What we offer

Medical insurance through Independent Health
Dental insurance
FSA
100% agency paid life insurance
Both long term and short term disability insurances
403b retirement with Agency match
Continuing education reimbursement
15 paid holidays
Separate sick, personal and vacation time

Fulltime

Help Desk Technician

Helpdesk Technicians work directly with our clients, as well as other system eng...

Location

Salary:

Not provided

Atlas Professional Services

Expiration Date

Until further notice

Requirements

1+ years of technical support experience
Able to work on support tickets independently and update status accurately
Ability to manage priority of support requests in a fast paced, fast-growing environment
Able to learn and adapt quickly
Excellent communication skills – verbal and written
Ability to explain complex IT concepts in simple terms
Technical certifications (CompTIA A+ and Network+ preferred)
High school or equivalent (Preferred)
Customer service: 2 years (Preferred)
IT support: 1 year (Preferred)

Job Responsibility

Recurring Server/Network Maintenance
Basic Active Directory Support (New/Term Users, Password Resets)
Basic MFA Support (New Setups, New Devices, Unlock Users)
Basic Hardware – Support and troubleshooting including identifying, using and connecting hardware components and devices as well as setup and install common peripheral devices
Basic Windows Operating Systems – Install and support Windows OS including command line and client support
Desktop Support (Windows 10 and 11)
Server Support (Windows Server 2008, 2012, 2016, 2019, 2022)
Basic Software Troubleshooting – Troubleshoot PC and mobile device issues
Basic Support of MS Office and Office 365 suite
Basic Support of Spam Filtering

What we offer

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Fulltime

IT Help Desk Technician

We are conducting a confidential search for an experienced IT Help Desk Technici...

Location

United States , Portland

Salary:

85000.00 - 125000.00 USD / Year

Revel Staffing

Expiration Date

Until further notice

Requirements

2+ years of IT helpdesk or technical support experience
Strong troubleshooting and diagnostic skills
Comprehensive knowledge of Windows desktop systems
DataClear Certification (or equivalent) required
Moderate knowledge of cloud platforms and networking/firewall administration
Excellent communication skills, patience, and customer service orientation
Must be based in the Portland/Vancouver area and able to travel to client sites as needed

Job Responsibility

Provide remote and onsite end-user technical support (approx. 70% remote / 30% onsite)
Perform systems monitoring, reporting, and issue resolution
Troubleshoot desktop, network, and cloud application issues quickly and effectively
Support and manage Windows desktops and common business applications
Assist with cloud services administration (Office 365, Google Workspace, Dropbox, etc.)
Configure and maintain networking systems including routing and firewalls
Provide occasional support for VoIP, macOS, and Linux environments
Maintain strong documentation of issues, resolutions, and system updates

What we offer

Quarterly profit-sharing bonus
Full employer-paid health insurance
401(k) retirement plan
Paid time off (PTO)
Relaxed and supportive work environment

Fulltime

Help Desk Support Technician

Loyalty Marketing company seeking a candidate for our Help Desk Support Technici...

Location

United States , Farmington

Salary:

Not provided

Entry Point Communications LLC

Expiration Date

Until further notice

Requirements

1-2 years prior experience in Help Desk support or call center highly desirable

Job Responsibility

Troubleshoot/Diagnose equipment following company defined procedures
Document all calls and close out activity upon completion of issues
Professionally communicate to customers and team members
Create operational reports as assigned
Work with third party service providers to schedule onsite service
Schedule parts shipments and returns

What we offer

competitive benefits

Fulltime

Help Desk Level 2 Support Technician

We are seeking a dedicated and knowledgeable Help Desk Level 2 Support Technicia...

Location

United States , Minneapolis

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum 2 years of experience in a technical support role
Excellent problem-solving and critical thinking skills
High level customer service skills
Ability to work in a fast-paced environment

Job Responsibility

Installation of multilayered solutions with precision and accuracy
Collaboration and communication with international teams to ensure the successful execution of tasks
Troubleshooting technical issues, ensuring swift and efficient problem resolution
Coordinating repairs of end-user products, demonstrating exceptional product knowledge and customer service skills
Directly interfacing with end users to ensure their technology-related concerns and queries are professionally addressed
Managing communications across various platforms including calls, emails, and web portal support in CRM, and thoroughly documenting interactions
Assisting field technicians, providing troubleshooting support for all products
Contribute as a united team member, working diligently towards reducing ticket counts to manageable levels

What we offer

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Fulltime

Help Desk Manager

We are looking for an experienced Help Desk Manager to lead and enhance IT suppo...

Location

United States , Boise

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 5 years of experience in IT support or help desk management
Extensive knowledge of Microsoft Office 365 and Microsoft Active Directory
Strong understanding of networking concepts, including Cisco and Citrix technologies
Proficiency in endpoint management tools, with preference for experience in Microsoft Intune
Familiarity with cloud technologies and ITSM practices
Expertise in hardware configurations, deployments, and technical support
Ability to quickly adapt to new technologies and drive user adoption across the organization
Strong organizational, problem-solving, and interpersonal skills to thrive in a fast-paced environment

Job Responsibility

Oversee and lead IT support services for approximately 1,800 users, ensuring seamless day-to-day operations and high-quality end-user experiences
Develop and execute strategies to improve end-user support and optimize IT service delivery
Manage the installation, maintenance, and troubleshooting of system software, hardware, and other IT resources
Create, standardize, and maintain self-help and technician knowledge base articles for improved efficiency and accessibility
Provide training to end-users and IT team members on operational procedures and new technologies
Supervise and coordinate tasks for contractors and the internal End-User Support Team
Conduct root cause analyses and implement preventative measures to minimize recurring technical issues
Establish and maintain an Asset Lifecycle Management process, ensuring proper tracking and utilization of IT resources
Collaborate with HR to streamline IT onboarding and offboarding processes for employees
Ensure compliance with organizational policies while fostering a user-focused IT culture

What we offer

medical
vision
dental
life and disability insurance
eligibility to enroll in company 401(k) plan

Fulltime

Help Desk Technician

Robert Half

Location:
United States , Charlotte

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 01, 2026

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Location:United States , Charlotte

Category:IT - Administration

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:March 01, 2026

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Location:
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Category:
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Contract Type:
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Job Posted:
March 01, 2026