Help Desk Technician Jobs

Atlas Professional Services

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Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Helpdesk Technicians work directly with our clients, as well as other system engineers, to provide support on various support tickets to provide installation and support service for multiple customer networks. Primarily in-house support and responsible for working tickets of varying degree of difficulty on our service desk.

Job Responsibility:

Recurring Server/Network Maintenance
Basic Active Directory Support (New/Term Users, Password Resets)
Basic MFA Support (New Setups, New Devices, Unlock Users)
Basic Hardware – Support and troubleshooting including identifying, using and connecting hardware components and devices as well as setup and install common peripheral devices
Basic Windows Operating Systems – Install and support Windows OS including command line and client support
Desktop Support (Windows 10 and 11)
Server Support (Windows Server 2008, 2012, 2016, 2019, 2022)
Basic Software Troubleshooting – Troubleshoot PC and mobile device issues
Basic Support of MS Office and Office 365 suite
Basic Support of Spam Filtering
Basic Networking – Support and troubleshooting of networks and connections including TCP/IP, DNS, DHCP, HTTP, SSL, Wi-Fi, VPN, and network equipment (NAS devices, switches, firewalls, network printers)
Basic Infrastructure support – Troubleshoot cabling, device and storage technologies
Basic Security – Identify and protect against security vulnerabilities for devices and their network connections, troubleshooting of Duo MFA/SSO tickets assisting with user lockouts & install/setup
Basic Anti-Virus Support and Remediation
Basic Mobile device support – Install and configure laptops and other mobile devices
Support and provide basic understanding of Mac OS, Linux, and mobile OS
Basic Server and network maintenance for varied network environments
Ability to escalate to higher level support, as required
After-hours Primary/Secondary support every few months
Create/Update proper documentation, diagrams and other detailed instructions
Dispatch Support (Answering Phones, Creating and Assignment of Tickets)

Requirements:

1+ years of technical support experience
Able to work on support tickets independently and update status accurately
Ability to manage priority of support requests in a fast paced, fast-growing environment
Able to learn and adapt quickly
Excellent communication skills – verbal and written
Ability to explain complex IT concepts in simple terms
Technical certifications (CompTIA A+ and Network+ preferred)
High school or equivalent (Preferred)
Customer service: 2 years (Preferred)
IT support: 1 year (Preferred)
License/Certification: CompTIA A+ (Preferred)
CompTIA Network+ (Preferred)

What we offer:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Additional Information:

Job Posted:
December 06, 2025

Employment Type:

Fulltime

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Help Desk Technician