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Help Desk Technician

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Robert Half

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Location:
United States , Cleveland

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

In this role, you will be responsible for ensuring the optimal performance of computer systems and providing technical support to end-users. This opportunity is ideal for individuals with a strong background in troubleshooting and IT systems maintenance.

Job Responsibility:

  • Monitor and maintain the integrity of operating systems and various computer systems to ensure seamless functionality
  • Perform routine maintenance tasks such as system backups, recovery procedures, and file management to optimize system performance
  • Install, test, and upgrade system software and hardware components to meet organizational needs
  • Configure software settings and resolve technical issues to enhance user experience
  • Create and maintain detailed documentation for IT infrastructure and troubleshooting processes
  • Diagnose and resolve computer errors, providing timely technical support to end-users
  • Troubleshoot and resolve issues related to software, hardware, and basic network configurations
  • Train users on the setup and operation of new technologies to maximize efficiency
  • Install, configure, and upgrade PC software, operating systems, and related tools
  • Utilize specialized help desk software to remotely access user systems and address complex technical issues

Requirements:

  • Minimum of 2 years of experience in a help desk or IT support role
  • Proficiency in Active Directory and Microsoft Windows operating systems, including Windows 10 and Windows 11
  • Strong troubleshooting skills to resolve technical issues effectively
  • Familiarity with service desk ticketing systems, such as Freshservice
  • Knowledge of Microsoft Office 365 and its applications
  • Ability to diagnose and resolve hardware, software, and basic network problems
  • Excellent communication skills to assist and train end-users
  • Detail-oriented with the ability to maintain accurate documentation of IT processes
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
May 03, 2026

Work Type:
On-site work
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