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PostcardMania Logo PostcardMania · IT - Administration

Help Desk Technician

United States, Clearwater 15.00 - 18.00 USD / Hour · Job Posted January 29, 2026
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Job Description

Your mission as a Help Desk Technician is to help the PostcardMania team keep computers and technology operational so that co-workers can get their jobs done. This position is vital to the continued smooth operation of production throughout PostcardMania.

Job Responsibility

  • Coordinate with IT staff to resolve help desk technical support issues while documenting problems and solutions in the internal ticketing system
  • Answer calls and emails to support user requests
  • Research and resolve hardware and software issues, working with IT staff and outside vendors as needed
  • Set up workstations, including operating system installations and user profile configuration per company standards
  • Lift up to 50 lbs. for workstation and printer moves
  • Support mobile devices (iPhone and Android) for email and mobile communications
  • Perform occasional after-hours and weekend work

Requirements

  • Friendly with a willingness to help and empower coworkers to expand their own technical abilities
  • Focused on providing prompt and excellent service by fully resolving requests
  • Able to seek out and develop unique solutions for various technical issues
  • Highly motivated and detail-oriented
  • Excellent analytical and creative problem-solving abilities
  • Strong written and interpersonal communication skills
  • Good project management and multitasking skills
  • Team-oriented
  • On-call availability as required, with off-hours or weekend work for project implementation or testing
  • Previous help desk experience required

What we offer

  • Medical, dental, vision, and life insurance
  • 401(k), short- and long-term disability, accident, and critical illness coverage
  • Paid vacation time that increases with longevity
  • Six paid holidays (New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas)
  • Free on-site yoga twice a week
  • Free monthly visits to a local chiropractor and more
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