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Help Desk Technician

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Robert Half

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Location:
United States , Oakland Park

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Early Career Help Desk Technician provides first‑level technical support to end users by resolving common hardware, software, and access issues. This role is ideal for individuals beginning their IT career who are eager to learn, grow technical skills, and build experience in a professional support environment. The technician will work closely with IT team members to ensure timely issue resolution and a positive user experience.

Job Responsibility:

  • Provide Tier 1 technical support for desktops, laptops, mobile devices, and peripherals
  • Respond to tickets, emails, and phone requests in a timely and professional manner
  • Troubleshoot basic hardware, software, and connectivity issues
  • Assist with user account setup, password resets, and access requests
  • Support Windows and/or macOS operating systems and common business applications
  • Document issues, troubleshooting steps, and resolutions in the ticketing system
  • Escalate complex issues to Tier 2 or specialized IT teams as needed
  • Assist with onboarding/offboarding tasks and workstation setup
  • Follow IT procedures, security policies, and service standards

Requirements:

  • High school diploma or equivalent (Associate’s or Bachelor’s degree in IT or related field is a plus)
  • Basic understanding of computer systems, operating systems, and networking concepts
  • Familiarity with Windows and/or macOS environments
  • Strong customer service and communication skills
  • Ability to follow instructions, document work, and learn new technologies
  • Reliable, punctual, and eager to grow in an IT support role

Nice to have:

  • Internship, coursework, or hands-on experience in IT support or help desk
  • Familiarity with ticketing systems (ServiceNow, Jira, Zendesk, or similar)
  • Exposure to Microsoft 365, Active Directory, or basic networking concepts
  • Entry-level certifications such as CompTIA ITF+, A+, or Google IT Support
What we offer:
  • Medical, vision, dental, and life and disability insurance
  • 401(k) plan
  • Free online training

Additional Information:

Job Posted:
May 03, 2026

Work Type:
On-site work
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