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Help Desk Technician

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Pompano Beach

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are seeking a Help Desk professional with experience supporting end users in a fast-paced environment. The ideal candidate will have hands-on experience with Active Directory, Microsoft Office, Office 365, Windows 10, and ticketing systems.

Job Responsibility:

  • Provide first-level technical support for hardware, software, and user access issues
  • Troubleshoot Windows 10, Microsoft Office, and Office 365-related problems
  • Manage user accounts, password resets, and permissions in Active Directory
  • Document, track, and resolve issues through a ticketing system
  • Escalate complex technical problems to higher-level support teams as needed
  • Assist with workstation setup, software installation, and basic system configuration
  • Deliver strong customer service while supporting internal users

Requirements:

  • Experience in a Help Desk, Desktop Support, or Technical Support role
  • Working knowledge of Active Directory, Microsoft Office, Office 365, and Windows 10
  • Experience using a ticketing system to manage support requests
  • Strong troubleshooting and problem-solving skills
  • Excellent communication and customer service abilities
  • Ability to prioritize and manage multiple support issues effectively
What we offer:
  • medical, vision, dental, and life and disability insurance
  • enrollment in company 401(k) plan
  • free online training
  • competitive compensation

Additional Information:

Job Posted:
May 09, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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