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Robert Half Logo Robert Half · IT - Administration

Help Desk Technician

United States, Nashville · Job Posted June 29, 2026
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Job Description

We are looking for a Help Desk Technician to deliver dependable technical support for end users in Nashville, Tennessee. This Long-term Contract position focuses on resolving day-to-day hardware, software, and connectivity issues while ensuring a smooth support experience for employees. The role is fully onsite and suited to someone who can balance hands-on troubleshooting, clear communication, and accurate ticket documentation.

Job Responsibility

  • Respond to user support requests by diagnosing technical problems and providing effective solutions for desktop, software, and network-related issues
  • Manage incoming service desk tickets, prioritize requests appropriately, and maintain timely progress through resolution
  • Lead remote support sessions when needed to troubleshoot user concerns and restore functionality as efficiently as possible
  • Prepare equipment, account access, and related support tasks for employee onboarding and offboarding activities
  • Record detailed notes on customer interactions, technical findings, and completed actions to maintain accurate support documentation
  • Perform diagnostic testing to identify the source of reported issues and apply appropriate corrective measures
  • Escalate more complex incidents to higher-level support teams when advanced troubleshooting is required
  • Install, configure, update, and repair computer hardware and software to support daily business operations
  • Follow up with users after service is provided to confirm issues have been fully resolved and expectations have been met

Requirements

  • High school diploma required
  • an associate’s or bachelor’s degree in computer science or a related field is strongly preferred
  • At least 2 years of experience in a help desk or desktop support environment is strongly preferred
  • Familiarity with Active Directory, Microsoft Windows, Windows 10, and service desk ticketing processes
  • Ability to troubleshoot and resolve basic technical issues involving workstations, software, and user connectivity
  • Strong communication skills with the ability to explain technical concepts clearly to both technical and non-technical users
  • Excellent attention to detail and organizational skills for maintaining clear ticket updates and support records
  • Flexibility to work varying shifts with limited notice, including on-call support when needed for critical initiatives
  • CompTIA A+, Network+, Security+, or Microsoft systems certifications are preferred

Nice to have

CompTIA A+, Network+, Security+, or Microsoft systems certifications are preferred

What we offer

  • medical, vision, dental, and life and disability insurance
  • 401(k) plan
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