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Help Desk Technician

https://www.roberthalf.com Logo

Robert Half

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Location:
United States, Woodlands

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

This Help Desk Technician role involves providing hands-on technical support for a nationwide network of users, with a focus on Office 365 and Windows 11 migrations, troubleshooting processes, and inventory management.

Job Responsibility:

  • Assist in migrating Office 2016 to Office 365 and Windows 10 to Windows 11, utilizing hands-on expertise to support a smooth transition
  • provide remote hardware and software troubleshooting to a nationwide network of users using ScreenConnect and follow processes to resolution
  • communicate with team members to ensure laptops are appropriately prepared for users, including software installations per checklist guidelines
  • respond to, resolve, and document issues using JIRA ticketing system with sharp attention to process adherence
  • collaborate with users to address technical needs, efficiently handle POS accounts setup for new hires, and actively manage Accuflow laptop inventory to support pharmacy operations
  • contribute to inventory management, ensuring hardware (e.g., laptops, peripherals) is properly accounted for and operational across the organization
  • operate Active Directory for account setups and troubleshooting requests
  • work autonomously on smaller projects and communicate findings or issues to the appropriate internal stakeholders

Requirements:

  • Office 365 experience, particularly with migration projects
  • proficient in troubleshooting hardware and assisting with remote issues for diverse systems
  • experience with Windows 10/11 migrations and laptop inventory management
  • familiarity with Active Directory for account management and workflow
  • strong organizational and communication skills to effectively coordinate with internal teams
  • solid understanding of JIRA, POS systems, and inventory platforms like Accuflow
  • strong ability to follow established processes and carry them through to completion

Nice to have:

  • Enthusiasm for problem-solving in a fast-paced technical environment
  • effective communication skills to provide both remote and onsite support with professionalism and clarity
  • a detail-oriented mindset to ensure tasks are fully documented and resolved
  • the ability to collaborate with IT team members, ensuring systems and hardware are ready for end-user functionality
What we offer:
  • Medical, vision, dental, and life and disability insurance
  • eligibility to enroll in company 401(k) plan
  • access to free online training
  • competitive compensation

Additional Information:

Job Posted:
August 28, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:
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