Help Desk Technician II, Robert Half

Help Desk Technician II

Robert Half

Location:
United States, Washington

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for an experienced Help Desk Technician II to provide advanced technical support and ensure seamless IT operations for end users in Washington, District of Columbia. This role involves troubleshooting complex issues, maintaining systems, and delivering outstanding customer service. If you enjoy solving technical challenges and thrive in a dynamic environment, we encourage you to apply.

Job Responsibility:

Provide Tier 2 technical support to resolve escalated issues both remotely and onsite
Diagnose and troubleshoot complex problems related to Windows and macOS operating systems
Deploy and configure hardware, including workstations, monitors, and peripherals
Perform server maintenance and administrative tasks to ensure optimal performance
Analyze user needs to identify and implement preventative solutions
Create and update technical documentation, including user guides and operational instructions
Conduct advanced troubleshooting for network connectivity issues involving firewalls, switches, wireless access points, and VPNs
Guide and train end users on effectively utilizing systems and software
Manage incidents from initiation to resolution while ensuring a high level of customer satisfaction
Perform root cause analysis to address recurring technical issues and implement permanent fixes

Requirements:

Proficiency in troubleshooting and supporting Windows and macOS operating systems
Strong knowledge of network configurations, including firewalls, switches, and VPNs
Hands-on experience with hardware deployments and configuration management
Familiarity with Active Directory, Citrix, and Cisco technologies
Expertise in diagnosing and resolving server-related issues
Ability to create and maintain detailed technical documentation
Strong communication skills for training and guiding end users
Commitment to maintaining confidentiality and safeguarding client information

What we offer:

medical
vision
dental
life and disability insurance
401(k) plan

Additional Information:

Job Posted:
June 12, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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