Help Desk Technician

Help Desk Technician III

The Help Desk Technician III plays a critical role within the Information Techno...

Location

United States , Los Angeles

Salary:

60778.00 - 91166.00 USD / Year

L.A. Care Health Plan

Expiration Date

Until further notice

Requirements

Associate's Degree (or equivalent education/experience)
At least 2 years of experience in Call Center Help desk, configuring & administering networked computer systems in a Windows environment
Extensive experience with MS Office 365 Suite, Entra ID, Active Directory, Intune, and laptop/desktop configurations
Experience with diagnosing and resolving advanced issues related to Active Directory, VPN, and remote desktop functionality
Experience with ticketing systems (e.g., Jira Service Management)
Experience with on-call support and afterhours troubleshooting
Expertise in troubleshooting Windows 10 and 11, Active Directory, Microsoft Office 365, software imaging solutions, network connectivity issues, hardware diagnostics, remote desktop support, (Information Technology Infrastructure Library (ITIL) best practices, and incident management
Excellent knowledge of security protocols, endpoint management tools, and user access management
Excellent track record of delivering excellent customer service, meeting deadlines, and achieving first-time resolution of technical issues
Excellent initiative and ownership of tasks

Job Responsibility

Manages complex issues escalated from Level 2 Service Desk Technicians, serving as a key liaison between the I.T. Service Desk and internal business units
Takes the lead and/or assists I.T. Management with the completion of department related projects
Conducts audits by analyzing results and recommending and implementing process improvements
Provides training to new and existing Level 2 technicians
Collaborates and completes all reporting functions for the I.T. Service Desk, including inventory management
Logs into the phone queue to assist with incoming calls in the morning or as needed
Writes, reviews, and updates Standard Operating Procedures (SOPs)
Ensures adherence to all I.T. policies, with a particular focus on those related to security, risk management, and data protection
Participates in the after-hours on-call rotation
Performs other duties as assigned

What we offer

Paid Time Off (PTO)
Tuition Reimbursement
Retirement Plans
Medical, Dental and Vision
Wellness Program
Volunteer Time Off (VTO)

Fulltime

Helpdesk Technicians work directly with our clients, as well as other system eng...

Location

Salary:

Not provided

Atlas Professional Services

Expiration Date

Until further notice

Requirements

1+ years of technical support experience
Able to work on support tickets independently and update status accurately
Ability to manage priority of support requests in a fast paced, fast-growing environment
Able to learn and adapt quickly
Excellent communication skills – verbal and written
Ability to explain complex IT concepts in simple terms
Technical certifications (CompTIA A+ and Network+ preferred)
High school or equivalent (Preferred)
Customer service: 2 years (Preferred)
IT support: 1 year (Preferred)

Job Responsibility

Recurring Server/Network Maintenance
Basic Active Directory Support (New/Term Users, Password Resets)
Basic MFA Support (New Setups, New Devices, Unlock Users)
Basic Hardware – Support and troubleshooting including identifying, using and connecting hardware components and devices as well as setup and install common peripheral devices
Basic Windows Operating Systems – Install and support Windows OS including command line and client support
Desktop Support (Windows 10 and 11)
Server Support (Windows Server 2008, 2012, 2016, 2019, 2022)
Basic Software Troubleshooting – Troubleshoot PC and mobile device issues
Basic Support of MS Office and Office 365 suite
Basic Support of Spam Filtering

What we offer

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Fulltime

Level 2 Desktop Support Technician

The Desktop Support Technician - Level 2 provides advanced technical support for...

Location

United States , Tempe

Salary:

Not provided

Apex Systems

Expiration Date

Until further notice

Requirements

Associate or bachelor’s degree in IT, Computer Science, or a related field (or equivalent experience)
2+ years of experience in IT support, desktop support, or help desk roles, with a focus on troubleshooting and escalation
Proficiency in Windows and macOS operating systems
Strong knowledge of Microsoft 365, Active Directory, Group Policy, and Exchange
Experience troubleshooting and configuring network components such as DNS, DHCP, TCP/IP, and VPNs
Familiarity with remote desktop tools and IT ticketing systems (e.g., ServiceNow, Jira, or similar)
Direct experience with imaging tools (e.g., SCCM, MDT, or Intune)
Understanding of cybersecurity best practices, endpoint protection, and patch management
Strong analytical and critical thinking skills
Excellent verbal and written communication skills

Job Responsibility

Provide second-level technical support for desktops, laptops, printers, mobile devices, and peripherals
Troubleshoot and resolve escalated hardware and software issues from Level 1 support
Install, configure, and upgrade operating systems and applications
Manage user accounts, permissions, and access controls in Active Directory and other identity management systems
Support network connectivity issues, including LAN, Wi-Fi, VPN, and remote access troubleshooting
Deploy and manage desktop imaging solutions for device rollouts and replacements
Assist in IT security initiatives, including antivirus management, encryption, and compliance adherence
Create and maintain technical documentation, procedures, and knowledge base articles for IT staff and end-users
Provide training and mentorship to Level 1 support technicians
Work closely with system administrators and network engineers to diagnose and resolve more complex IT infrastructure issues

What we offer

Medical, dental, vision, life, disability, and other insurance plans
ESPP (employee stock purchase program)
401K program with a company match after 12 months of tenure
HSA (Health Savings Account on the HDHP plan)
SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions
Corporate discount savings program and other discounts
On-demand training program
Access to certification prep and a library of technical and leadership courses/books/seminars after 6+ months of tenure
Certification discounts and other perks to associations that include CompTIA and IIBA
Dedicated customer service team for Consultants

Service Desk Technician

We are looking for a Service Desk Technician to join a growing support team. Thi...

Location

United States , Winter Garden

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Hands-on experience in a Level 2 service desk, desktop support, or help desk role supporting business users in a structured IT environment
Practical knowledge of ticketing or support platforms such as Kaseya, ConnectWise, Zendesk, or Autotask
Strong troubleshooting ability across Windows environments, Active Directory, endpoint access issues, and common desktop support requests
Working knowledge of networking concepts, including VPN troubleshooting, internet connectivity diagnosis, and wireless support
Experience configuring or supporting SonicWall firewalls and Ubiquiti wireless access points
Ability to manage multiple client issues at once while maintaining clear documentation and effective communication
Familiarity with Microsoft tenant administration, remote monitoring and management tools, and general backup or disaster recovery concepts

Job Responsibility

Respond to incoming support requests by phone and ticketing systems, delivering timely assistance to end users and client organizations
Investigate workstation, access, printing, password, and remote connectivity issues, using structured troubleshooting to restore service efficiently
Review monitoring dashboards and system alerts throughout the day to identify developing problems and take corrective action before they escalate
Resolve advanced technical incidents independently whenever possible, escalating only complex Tier 3 matters to senior engineering resources
Support network-related troubleshooting involving VPN connections, firewall behavior, wireless performance, and internet access disruptions
Configure and maintain SonicWall firewall settings and Ubiquiti wireless access points in support of client environments, excluding physical installation work
Work within tools such as Kaseya One, Autotask, remote management platforms, and Microsoft administration portals to manage tickets and perform support tasks
Contribute to client security and continuity efforts by assisting with backup oversight, disaster recovery tools, phishing awareness solutions, and tenant administration
Help improve service desk effectiveness by actively reviewing open queues and identifying opportunities to increase first-call resolution and reduce repeat issues

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Desktop Technician – Mid Level

Under general supervision, the Desktop Support Specialist provides friendly, cus...

Location

United States , Orange

Salary:

Not provided

Intratek Computer, Inc.

Expiration Date

Until further notice

Requirements

2–3+ years of Tier 1–2 desktop or help desk experience in a Microsoft environment
Strong working knowledge of Microsoft Office Suite and Windows OS troubleshooting
Foundational understanding of Intune, Config Manager, and Active Directory
Excellent communication and interpersonal skills, with the ability to stay friendly, patient, and helpful under pressure
Self-motivated, curious, and eager to learn and grow into future IT roles
Team-oriented with a “roll up your sleeves” attitude—no “bare minimum” mentality
Must work on-site five days per week
Bachelor’s degree in Computer Science, Information Systems, or related field, or equivalent experience

Job Responsibility

Deliver exceptional customer service and technical support primarily over the phone, with some in-person assistance
Troubleshoot and resolve hardware, software, and connectivity issues, ensuring timely documentation in the ticketing system
Support and maintain Windows desktop environments, including Microsoft 365, Intune, Configuration Manager, and Active Directory
Perform computer imaging, upgrades, installations, and configuration changes
Assist with audiovisual setup and other technology needs for presentations and meetings
Participate in planning and implementing desktop-related projects, rollouts, and preventive maintenance
Coordinate third-party vendor support as needed

What we offer

Medical benefits
Paid vacation
Paid holidays
401K

Fulltime

New

Tier 1 IT Support Technician

Our client is seeking an onsite Tier 1 IT Support Technician to provide day-to-d...

Location

United States , Omaha

Salary:

22.00 USD / Hour

Capstone IT Staffing

Expiration Date

Until further notice

Requirements

2–5 years of IT Help Desk, Desktop Support, or End User Support experience
Experience supporting Windows-based environments
Working knowledge of: Active Directory
Microsoft 365 Administration
SharePoint
PC/Laptop hardware troubleshooting
User account management
Strong troubleshooting and problem-solving skills
Excellent communication and customer service abilities
Ability to work independently in a fast-paced environment

Job Responsibility

Provide Tier 1 help desk and desktop support for end users
Troubleshoot hardware, software, laptop, and peripheral issues
Set up and configure new user accounts, workstations, and equipment
Support employee onboarding and offboarding activities
Manage user accounts and permissions within Active Directory
Administer Microsoft 365 user accounts and licensing
Assist with SharePoint administration and file share management
Respond to support requests and document resolutions
Coordinate with third-party software vendors to resolve application issues
Serve as the liaison between end users and external support providers

Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to support day-to-day IT ...

Location

United States , Rochester

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 2 years of experience in customer service, dispatching, service coordination, administrative support, or a related help desk environment
Ability to work on-site in Rochester, New York and manage responsibilities that require physical presence in the office
Strong organizational and time-management skills with the ability to prioritize tasks and respond quickly under pressure
Familiarity with service desk ticket handling and the coordination of technical support requests
Working knowledge of Microsoft Windows, including Windows 10, and comfort with basic desktop troubleshooting
Exposure to core IT concepts such as Active Directory, common networking hardware, and standard office or field cabling
Clear communication skills and a customer-focused approach when assisting users, visitors, and internal technical staff

Job Responsibility

Coordinate daily technician schedules for remote support and on-site appointments, ensuring appropriate timing, travel allowances, and coverage for priority requests
Adjust assignments in real time when urgent incidents, schedule conflicts, or technician availability changes affect planned service delivery
Review upcoming visits to confirm required equipment, parts, and materials are prepared in advance to avoid delays in the field
Provide a detail-oriented on-site presence by greeting scheduled visitors, receiving deliveries, and directing items or requests to the appropriate internal teams
Track routine office and field supply inventory, identify shortages, and communicate replenishment needs before stock levels become disruptive
Perform initial client issue intake through service desk tickets and guide users through simple troubleshooting steps before escalating more complex problems
Support basic desktop and endpoint issue resolution involving Microsoft Windows environments and common connectivity concerns
Maintain accurate service coordination records and help keep support workflows organized to promote timely completion of requests

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan

Fulltime

Business Implementation and Support Specialist

Key Responsibilities: Training & Enablement; Platform Operations & Support.

Location

United States , Paramus

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

3+ years of hands-on experience in software implementation, systems support, or business systems administration
Experience training or coaching end users on software platforms or operational processes
Strong project coordination and organizational skills with the ability to manage multiple parallel initiatives
Proficiency with Microsoft Office 365, including Excel, Word, and Outlook
Proficiency with virtual collaboration and training tools such as Microsoft Teams or Zoom
Strong verbal and written communication skills with the ability to interact effectively at all levels of the organization.

Job Responsibility

Facilitate role-specific training and SOP guidance during new brand onboardings, including group training sessions and one-on-one coaching for dispatchers, technicians, and office staff
Develop, maintain, and continuously improve SOPs and training materials aligned with standardized platform workflows and enterprise technology standards
Coordinate brand readiness activities prior to go-live, including data validation, user preparation, and completion of vendor and platform prerequisites
Monitor post-go-live adoption by shadowing users, identifying knowledge gaps, and delivering targeted follow-up training
Lead recurring, role-based support sessions to surface adoption challenges and resolve operational issues
Manage platform configuration, including user permissions, business units, form creation, and pricebook administration
Build and maintain operational reports and dashboards that enable leadership and brand managers to monitor key performance indicators such as conversion rates, membership metrics, and technician performance
Continuously evaluate and optimize workflows to improve usability for brand teams while maintaining organization-wide standards
Support the rollout of new tools and platforms across brands and corporate teams in partnership with the CTO
Own the internal help desk ticketing process, resolving Tier 1 and Tier 2 platform support requests and escalating issues to internal stakeholders or external vendors when required.

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Select Country

Help Desk Technician – Level 2

Job Description

Job Responsibility

Requirements

What we offer

Looking for more opportunities?

Help Desk Technician – Level 2

Help Desk Technician III

Help Desk Technician

Level 2 Desktop Support Technician

Service Desk Technician

Desktop Technician – Mid Level

Tier 1 IT Support Technician

Help Desk/Desktop Support Analyst

Business Implementation and Support Specialist

Our AI answers in your language