Help Desk Support Tier II, Robert Half

Help Desk Support Tier II

Robert Half

Location:
United States, Oklahoma City

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a dedicated Help Desk Support Tier II team member to assist with managing and optimizing a newly installed Ubiquiti WiFi system at an upscale RV resort in Oklahoma City, Oklahoma. This contract position offers flexible hours, including evenings and weekends, and requires hands-on expertise in Ubiquiti hardware and software. The ideal candidate will deliver exceptional customer service, resolve connectivity issues, and provide training to internal staff on system operations.

Job Responsibility:

Diagnose and resolve WiFi connectivity issues to ensure seamless network performance
Deliver on-site technical support to residents, addressing their concerns and providing solutions
Train internal staff on the fundamental use and management of Ubiquiti systems
Suggest and implement improvements to optimize the Ubiquiti WiFi network
Configure and maintain Ubiquiti access points, controllers, and related tools
Communicate technical solutions clearly to non-technical users
Adapt to a flexible schedule to provide support during evenings and weekends
Ensure a dependable and reliable presence while working independently

Requirements:

Proven experience with Ubiquiti hardware and software, including configuration and troubleshooting
Strong customer service skills with the ability to interact professionally with non-technical users
Ability to train staff on the daily operations and controls of Ubiquiti systems
Expertise in diagnosing and resolving WiFi connectivity issues
Excellent communication skills to explain technical concepts in a clear manner
Ability to work independently and manage tasks effectively
Flexibility to work evenings and weekends as needed
Familiarity with basic troubleshooting techniques and end-user training

What we offer:

medical
vision
dental
life and disability insurance
401(k) plan

Additional Information:

Job Posted:
November 14, 2025

Employment Type:

Parttime

Work Type:

On-site work

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