Help Desk Support Technician Job at Robert Half (Issaquah)

Help Desk Support Technician

Location

United States , Delray Beach

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience supporting Windows environments and Office 365
Familiarity with ticketing systems and SLA-driven support environments
Ability to troubleshoot basic desktop, email, access, and application issues
Strong communication, documentation, and problem-solving skills

Job Responsibility

Respond to incoming support requests through a ticketing system and ensure timely resolution in accordance with established SLA requirements
Troubleshoot common issues involving hardware, software, login access, email, desktop support, and basic applications in Windows and Office 365 environments
Document issues, troubleshooting steps, and resolutions accurately within the ticketing system
Escalate more complex technical problems to higher-level support teams when appropriate
Deliver professional, customer-focused support to end users while maintaining strong attention to detail

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan

Help Desk Support Technician

Robert Half is seeking a Help Desk Support Technician to support a government or...

Location

United States , Issaquah

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

1+ years of experience in Help Desk related role with CompTIA+ certification
Experienced in supporting multiple end users in ticketing systems
Skilled with cross functional communication and collaboration

Job Responsibility

Test, diagnose and resolve end user desktop hardware, OS, and application problems, including the ability to identify desktop application interdependencies and or conflicts
Coordinate with vendors for hardware parts, repairs, and replacements
Troubleshoot printer, copier and scanner problems
Create, Rebuild and optimize operating system images and install new device hardware
Create and manage user and group accounts in a hybrid Active Directory/Office 365 environment
Respond to end-user requests for service on problematic systems and/or equipment
Manage helpdesk ticket system, distribute incoming tickets to IT team members
Act as a point of escalation for system and application analyst team
Participate in team technology training regimen to stay current

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Fulltime

Help Desk Support Technician

Robert Half is searching for a Help Desk Support Technician to support a wellnes...

Location

United States , Bellevue

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 2 years of experience in help desk or desktop support roles
Proficiency in Active Directory and Microsoft Windows operating systems (Windows 10 and 11)
Strong troubleshooting skills for both hardware and software issues
Experience with service desk ticketing systems, such as Spiceworks
Ability to manage and document IT-related products and configurations
Excellent communication and customer service skills
Capability to work independently and collaboratively in a fast-paced environment

Job Responsibility

Provide on-site technical support for hardware and software
Provide end user desktop and networking support with other technicians via phone, email, and in person to a user base
Respond to calls, and email requests, for technical, desktop, and server support by working troubles tickets as directed
Setup and maintain printer queues for each site
evaluate the overall printing process
Perform other tasks as assigned

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Fulltime

Help Desk Support Technician

Loyalty Marketing company seeking a candidate for our Help Desk Support Technici...

Location

United States , Farmington

Salary:

Not provided

Entry Point Communications LLC

Expiration Date

Until further notice

Requirements

1-2 years prior experience in Help Desk support or call center highly desirable

Job Responsibility

Troubleshoot/Diagnose equipment following company defined procedures
Document all calls and close out activity upon completion of issues
Professionally communicate to customers and team members
Create operational reports as assigned
Work with third party service providers to schedule onsite service
Schedule parts shipments and returns

What we offer

competitive benefits

Fulltime

Tier I Help Desk Support Technician

Robert Half is seeking a dependable and customer-focused Tier I Help Desk Suppor...

Location

United States , Chattanooga

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Strong customer service skills – Ability to work with people effectively and remain composed under pressure
Solid work ethic – Reliable, punctual, and accountable for completing assigned tickets
Technical aptitude – Natural curiosity and problem-solving mindset when working with technology
Basic understanding of Windows operating systems and general IT troubleshooting
Strong verbal and written communication skills

Job Responsibility

Respond to incoming help desk tickets via phone and email
Troubleshoot and resolve basic hardware and software issues
Reset user passwords and manage account access
Set up computers and phones for new employees
Load and configure Windows 365 and other required software on laptops
Document all issues and resolutions accurately within the ticketing system
Escalate complex technical issues to Tier II or senior IT staff when necessary

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Help Desk Technician

IT360, Inc. is seeking a motivated Help Desk Technician to join our support team...

Location

United States , Peoria

Salary:

36000.00 - 50000.00 USD / Year

IT360

Expiration Date

Until further notice

Requirements

1+ years of experience in IT support or technical customer service
Familiarity with Microsoft environments (Windows 10/11, Office 365, Active Directory basics)
Knowledge of remote access tools, printers, and basic networking concepts
Strong interpersonal and communication skills
Ability to handle multiple priorities and adapt in a fast-paced environment
Strong problem-solving mindset and attention to detail

Job Responsibility

Provide Tier 1 technical support for desktops, laptops, printers, and core Microsoft applications
Troubleshoot basic issues involving Windows OS, Office 365, and line-of-business applications
Provide basic support for network connectivity, firewalls, VPNs, and remote desktop access
Respond to alerts from remote monitoring tools and take appropriate action via service tickets
Document all work performed and maintain detailed records in the PSA/ticketing system
Maintain communication with clients on issue status, timelines, and resolution updates
Escalate unresolved or complex issues to Tier 2 team members when appropriate
Maintain client satisfaction through responsive, professional communication
Coordinate with the Service Desk Dispatcher to ensure efficient ticket routing
Accurately track time, tasks, and expenses within ticketing platform

What we offer

Health insurance allowance up to $500/month
Employer-paid group life insurance policy valued at $100,000
4% employer match on retirement savings plan
High-speed internet reimbursement up to $40/month
$40/month cellular phone allowance
8 paid holidays annually
Paid vacation: 5 days/year to start, increasing to 10 days/year after 3 years of service
Access to Safe Ride Home Program (Uber ridesharing)

Fulltime

Help Desk Technician

Location

United States , Rock Hill

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 1 year of experience in a helpdesk, IT support, or technical support role
Basic knowledge of Windows OS, Microsoft Office/Microsoft 365, and desktop troubleshooting
Familiarity with Active Directory (user account management, password resets)
Understanding of basic networking concepts (TCP/IP, Wi-Fi, VPN)
Experience using a ticketing system or helpdesk software
Strong problem-solving skills and attention to detail
Excellent communication and interpersonal skills
Exposure to remote support tools (e.g., TeamViewer, Remote Desktop)
Basic hardware troubleshooting experience (laptops, desktops, peripherals)
CompTIA A+ or similar certification (or willingness to obtain)

Job Responsibility

Provide Tier 1-2 technical support via phone, email, and ticketing systems
Troubleshoot and resolve issues related to hardware, software, printers, and network connectivity
Set up and configure user accounts, email, and access permissions
Support Windows-based systems, Microsoft 365 applications, and endpoint devices
Document incidents, resolutions, and escalate more complex issues to higher-level support teams
Assist with onboarding/offboarding by provisioning equipment and system access
Maintain accurate records of IT assets and support activities
Deliver excellent customer service and communicate technical issues clearly to non-technical users
Follow standard IT procedures and contribute to knowledge base documentation

What we offer

medical, vision, dental, and life and disability insurance
company 401(k) plan

Help Desk Technician

We are looking for a Help Desk/Desktop Support Analyst to provide dependable tec...

Location

United States , Durango

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 3 years of experience in a help desk, service desk, or desktop support capacity
Hands-on knowledge of Windows 10 and Windows 11 environments in a business setting
Practical experience supporting Microsoft 365 applications and related productivity tools such as Microsoft Teams
Familiarity with Active Directory, Microsoft Entra ID, and device or endpoint management tools including Intune
Experience using ticket management platforms such as Jira Service Management or comparable systems
Ability to troubleshoot remote access, desktop, software, and connectivity issues with strong attention to detail
Strong communication and prioritization skills, with the ability to manage multiple support requests effectively
Eligibility to meet U.S. person status requirements and complete any required screening process

Job Responsibility

Oversee the incoming support queue, assess request urgency, and ensure tickets are addressed within expected timeframes
Deliver first-level assistance for desktops, laptops, and end-user technology, resolving routine technical problems efficiently
Investigate and fix issues involving Windows systems, Microsoft 365 applications, printers, peripherals, and basic network connectivity
Assist employees with account access needs, including password changes, user provisioning support, and directory-related tasks
Provide technical help to remote staff through approved remote assistance tools and virtual support methods
Record troubleshooting steps, outcomes, and follow-up actions clearly within the ticketing platform
Escalate incidents that require advanced troubleshooting or administrative access to senior IT team members
Maintain a thorough, service-oriented approach when communicating with internal users across a range of technical skill levels

What we offer

medical, vision, dental, and life and disability insurance
401(k) plan

Fulltime

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