Help Desk Support Technician Job at Robert Half (Issaquah)

Help Desk Support Technician

Location

United States , Delray Beach

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience supporting Windows environments and Office 365
Familiarity with ticketing systems and SLA-driven support environments
Ability to troubleshoot basic desktop, email, access, and application issues
Strong communication, documentation, and problem-solving skills

Job Responsibility

Respond to incoming support requests through a ticketing system and ensure timely resolution in accordance with established SLA requirements
Troubleshoot common issues involving hardware, software, login access, email, desktop support, and basic applications in Windows and Office 365 environments
Document issues, troubleshooting steps, and resolutions accurately within the ticketing system
Escalate more complex technical problems to higher-level support teams when appropriate
Deliver professional, customer-focused support to end users while maintaining strong attention to detail

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan

Help Desk Support Technician

Robert Half is seeking a Help Desk Support Technician to support a government or...

Location

United States , Issaquah

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

1+ years of experience in Help Desk related role with CompTIA+ certification
Experienced in supporting multiple end users in ticketing systems
Skilled with cross functional communication and collaboration

Job Responsibility

Test, diagnose and resolve end user desktop hardware, OS, and application problems, including the ability to identify desktop application interdependencies and or conflicts
Coordinate with vendors for hardware parts, repairs, and replacements
Troubleshoot printer, copier and scanner problems
Create, Rebuild and optimize operating system images and install new device hardware
Create and manage user and group accounts in a hybrid Active Directory/Office 365 environment
Respond to end-user requests for service on problematic systems and/or equipment
Manage helpdesk ticket system, distribute incoming tickets to IT team members
Act as a point of escalation for system and application analyst team
Participate in team technology training regimen to stay current

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Fulltime

Help Desk Support Technician

Robert Half is searching for a Help Desk Support Technician to support a wellnes...

Location

United States , Bellevue

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 2 years of experience in help desk or desktop support roles
Proficiency in Active Directory and Microsoft Windows operating systems (Windows 10 and 11)
Strong troubleshooting skills for both hardware and software issues
Experience with service desk ticketing systems, such as Spiceworks
Ability to manage and document IT-related products and configurations
Excellent communication and customer service skills
Capability to work independently and collaboratively in a fast-paced environment

Job Responsibility

Provide on-site technical support for hardware and software
Provide end user desktop and networking support with other technicians via phone, email, and in person to a user base
Respond to calls, and email requests, for technical, desktop, and server support by working troubles tickets as directed
Setup and maintain printer queues for each site
evaluate the overall printing process
Perform other tasks as assigned

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Fulltime

Help Desk Support Technician

Loyalty Marketing company seeking a candidate for our Help Desk Support Technici...

Location

United States , Farmington

Salary:

Not provided

Entry Point Communications LLC

Expiration Date

Until further notice

Requirements

1-2 years prior experience in Help Desk support or call center highly desirable

Job Responsibility

Troubleshoot/Diagnose equipment following company defined procedures
Document all calls and close out activity upon completion of issues
Professionally communicate to customers and team members
Create operational reports as assigned
Work with third party service providers to schedule onsite service
Schedule parts shipments and returns

What we offer

competitive benefits

Fulltime

Tier I Help Desk Support Technician

Robert Half is seeking a dependable and customer-focused Tier I Help Desk Suppor...

Location

United States , Chattanooga

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Strong customer service skills – Ability to work with people effectively and remain composed under pressure
Solid work ethic – Reliable, punctual, and accountable for completing assigned tickets
Technical aptitude – Natural curiosity and problem-solving mindset when working with technology
Basic understanding of Windows operating systems and general IT troubleshooting
Strong verbal and written communication skills

Job Responsibility

Respond to incoming help desk tickets via phone and email
Troubleshoot and resolve basic hardware and software issues
Reset user passwords and manage account access
Set up computers and phones for new employees
Load and configure Windows 365 and other required software on laptops
Document all issues and resolutions accurately within the ticketing system
Escalate complex technical issues to Tier II or senior IT staff when necessary

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

New

IT Help Desk Technician

We are looking for an IT Help Desk Technician to provide responsive technical su...

Location

United States , Oak Ridge

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 1 year of experience in a help desk, desktop support, or customer-facing technical support position
Practical experience supporting macOS and iOS devices in a workplace environment
Working knowledge of Windows operating systems, basic networking concepts, and common endpoint issue resolution
Strong verbal and written communication skills with a customer-focused approach to support
Ability to follow established technical procedures and recognize when an issue should be escalated
Valid driver’s license and willingness to travel locally as needed

Job Responsibility

Diagnose and resolve routine technical problems involving computers, software applications, mobile devices, and user access
Provide end-user support for Windows and macOS systems as well as iPhone, iPad, and Android devices in a business setting
Record support requests accurately, maintain ticket updates, and document resolution steps within the service management platform
Route more advanced incidents to higher-level support teams with complete notes, troubleshooting details, and relevant context
Assist with basic setup and troubleshooting for conference room and meeting space audio/visual equipment
Travel to nearby branch locations when needed to deliver in-person technical assistance and device support
Support account-related tasks and basic endpoint troubleshooting in environments that use directory-based access management

What we offer

medical
vision
dental
life insurance
disability insurance
401(k) plan

Fulltime

IT Help Desk Technician

We are seeking an enthusiastic IT Help Desk Technician to join our growing techn...

Location

United States , Delray Beach

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

1–3 years of Help Desk or Technical Support experience (internships or school experience accepted for junior roles)
Familiarity with Windows 10/11, Microsoft 365, and common business applications
Basic understanding of networking fundamentals (TCP/IP, DNS, DHCP)
Experience with ticketing systems (Jira, Zendesk, ServiceNow, etc.) preferred
Strong troubleshooting and problem-solving skills
Excellent written and verbal communication skills
Ability to stay organized, prioritize tasks, and work independently or in a team environment
CompTIA A+, Network+, or similar certifications are a plus

Job Responsibility

Serve as the first point of contact for all incoming IT support requests via phone, email, and ticketing systems
Diagnose and resolve hardware, software, and network issues for Windows and/or Mac environments
Install, configure, and maintain workstations, laptops, printers, peripherals, and mobile devices
Assist with user account management including password resets, access requests, and basic Active Directory/O365 administration
Document all issues, troubleshooting steps, and resolutions accurately in the ticketing system
Escalate more complex issues to senior IT staff as needed
Provide exceptional customer service and clear communication to end users
Support onboarding and offboarding processes (device setup, account provisioning, equipment retrieval)
Help maintain inventory of IT equipment and software licenses
Follow IT policies, security guidelines, and best practices

What we offer

medical, vision, dental, and life and disability insurance
401(k) plan
free online training

Fulltime

IT Help Desk Technician

We are seeking an enthusiastic IT Help Desk Technician to join our growing techn...

Location

United States , Delray Beach

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

1–3 years of Help Desk or Technical Support experience (internships or school experience accepted for junior roles)
Familiarity with Windows 10/11, Microsoft 365, and common business applications
Basic understanding of networking fundamentals (TCP/IP, DNS, DHCP)
Experience with ticketing systems (Jira, Zendesk, ServiceNow, etc.) preferred
Strong troubleshooting and problem-solving skills
Excellent written and verbal communication skills
Ability to stay organized, prioritize tasks, and work independently or in a team environment
CompTIA A+, Network+, or similar certifications are a plus

Job Responsibility

Serve as the first point of contact for all incoming IT support requests via phone, email, and ticketing systems
Diagnose and resolve hardware, software, and network issues for Windows and/or Mac environments
Install, configure, and maintain workstations, laptops, printers, peripherals, and mobile devices
Assist with user account management including password resets, access requests, and basic Active Directory/O365 administration
Document all issues, troubleshooting steps, and resolutions accurately in the ticketing system
Escalate more complex issues to senior IT staff as needed
Provide exceptional customer service and clear communication to end users
Support onboarding and offboarding processes (device setup, account provisioning, equipment retrieval)
Help maintain inventory of IT equipment and software licenses
Follow IT policies, security guidelines, and best practices

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan
Free online training

Fulltime

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