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Entry Point Communications LLC Logo Entry Point Communications LLC · IT - Administration

Help Desk Support Technician

United States, Farmington · Job Posted December 08, 2025
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Job Description

Loyalty Marketing company seeking a candidate for our Help Desk Support Technician position based in Farmington, CT.

Job Responsibility

  • Troubleshoot/Diagnose equipment following company defined procedures
  • Document all calls and close out activity upon completion of issues
  • Professionally communicate to customers and team members
  • Create operational reports as assigned
  • Work with third party service providers to schedule onsite service
  • Schedule parts shipments and returns

Requirements

1-2 years prior experience in Help Desk support or call center highly desirable

Nice to have

  • Solarwinds Web Help Desk experience a plus
  • Linux experience a plus

What we offer

competitive benefits

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