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Help Desk Support Specialist

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Nashville

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Robert Half Technology is searching for a skilled Help Desk Support Specialist for a client headquartered in Nashville, Tennessee. This role is a 6-month contract with the possibility of extension based on performance, 40 hours per week and is 100% remote.

Job Responsibility:

  • Respond to incoming service requests in a timely manner, gather pertinent information and document in the Help Desk System
  • Classify, and prioritize all service requests according to department standards and guidelines
  • Troubleshoot issues related to personal computer hardware, software, and operating systems
  • printers
  • email
  • network/internet access
  • mobile devices, and any other requests within the scope of their expertise
  • Document all activity in a timely manner using the internal Help Desk System according to departmental standards and guidelines
  • Reassign and/or escalate service requests in a timely manner to the appropriate resource and level when necessary
  • Work with Support Engineers and other internal service providers to guarantee smooth handoffs
  • Mentor Help Desk Technician I staff to improve their technical proficiency and customer service level
  • Assist DS Support Manager with internal projects that improve the overall effectiveness of the Help Desk Team
  • Monitor Help Desk Team workloads and backlogs to facilitate higher service level and achieve team goals

Requirements:

  • Experience Troubleshooting computers- Windows 10, Windows 11, BitLocker, dell computers, dell remote setups (docks, keyboards, monitors, headsets, pucks) Office365/M365, MS Teams, CyberArk, PCs where people are not administrators, VPN, working in ticketing queues
  • Customer service skills
  • Good at multitasking
  • Outgoing personality
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
January 06, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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