CrawlJobs Logo
Chickasaw Nation Industries, Inc (CNI) Logo Chickasaw Nation Industries, Inc (CNI) · IT - Administration

Help Desk Support Specialist

United States, Colorado Springs · Job Posted January 04, 2026
Apply Position
Job Link Share

Job Description

The Help Desk Support Specialist provides technical assistance and support to end-users, ensuring efficient operation of hardware, software, and network systems for the agency. This position is onsite in the Colorado Springs, CO area.

Job Responsibility

  • Provides technical assistance and support to end-users, ensuring efficient operation of hardware, software, and network systems
  • Responsible for diagnosing software and hardware problems, resolving issues related to operating systems, network connectivity, application usage, and maintaining detailed records of support requests
  • Supports onboarding by validating network access
  • Ensures all requirements are met by end user while in processing to allow for network access
  • Provides direct, indirect, logical and physical support for all user’s IT devices to include but not limited to: HD replacement, RAM upgrades, system convergence, troubleshooting, software updates, hardware update, and connectivity issues
  • Troubleshoots devices when faults are encountered
  • Documents all faults encountered and remediation of faults
  • Monitors the local ticketing system continuously during hours of operation and complete/close-out the tickets within the system
  • Monitors the helpdesk phones during business hours and submit tickets on the behalf of the caller
  • Issues IT equipment to user groups and train the groups on proper usage
  • Patches and keeps machines updated with the most up-to-date patches

Requirements

  • The ability to obtain, maintain and access classified information at the Secret level
  • Must possess Security+ certification
  • High school diploma or general education degree (GED) and a minimum of one to two (1–2) years relevant experience and/or training, or equivalent combination of education/experience

What we offer

  • Medical
  • Dental
  • Vision
  • Company Life Insurance
  • Short-Term and Long-Term Disability Insurance
  • 401(K) Immediate Vesting
  • Professional Development Assistance
  • Legal Aid Assistance Program
  • Family Planning / Fertility Assistance
  • Personal Time Off
  • Observance of Federal Holidays
Chickasaw Nation Industries, Inc (CNI) - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Help Desk Support Specialist

8 matching positions

New

Help Desk Support Specialist

Robert Half is seeking a Help Desk Support Specialist to provide technical assis...
Location
Location
United States , Pembroke Pines
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience in a help desk, desktop support, or technical support role
  • Hands-on experience with Active Directory, Office 365, and Windows 10
  • Strong remote troubleshooting skills
  • Experience supporting users through phone, email, and chat
  • Excellent customer service and communication skills
  • Ability to prioritize and manage multiple support requests efficiently
Job Responsibility
Job Responsibility
  • Provide help desk support for hardware, software, and user access issues
  • Perform Active Directory password resets and basic account administration
  • Support users with Office 365 applications, including Outlook, Teams, and related tools
  • Troubleshoot and resolve issues in Windows 10 environments
  • Deliver remote support to end users via phone, email, and chat
  • Document support requests, resolutions, and escalations in the ticketing system
  • Escalate more complex technical issues to the appropriate IT teams as needed
  • Maintain strong communication with users throughout the support process
What we offer
What we offer
  • Medical, vision, dental, and life and disability insurance
  • Enrollment in company 401(k) plan
Read More
Arrow Right

Help Desk Support Specialist

The Help Desk Support Specialist will provide Tier 1–2 technical support across ...
Location
Location
United States , Bedford
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years of experience in an IT help desk or technical support role
  • Strong understanding of Windows 10/11, macOS, Microsoft 365, and common enterprise applications
  • Experience with Active Directory, Azure AD, MFA, and identity management
  • Familiarity with ticketing systems (ServiceNow, Jira, Zendesk, etc.)
  • Solid knowledge of networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi)
  • Strong customer service mindset and ability to multitask
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Problem-solving mindset with attention to detail
  • Strong organizational skills and ability to prioritize work
Job Responsibility
Job Responsibility
  • Provide Tier 1 and Tier 2 support for hardware, software, mobile devices, and network issues
  • Troubleshoot and resolve Windows and Microsoft 365 issues, including Teams, Outlook, OneDrive, SharePoint, and the Microsoft Office Suite (Excel, PowerPoint, Word)
  • Support onboarding/offboarding processes: account provisioning, laptop setup, access permissions, and software installation
  • Monitor and respond to tickets via the help desk system within established SLAs
  • Assist with VPN, MFA, and SSO issues
  • Administer user accounts in Active Directory, Azure AD, and Microsoft 365 admin center
  • Perform routine system maintenance, updates, and security compliance checks
  • Support conference room video conferencing devices and systems (e.g., Teams Rooms, Neat, Zoom)
  • Follow IT asset management procedures, tracking hardware inventory and lifecycle replacement
  • Provide clear, friendly, and effective communication to users at all technical levels
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • company 401(k) plan
Read More
Arrow Right
New

IT Help Desk Support Specialist

We're looking for an experienced IT Help Desk Support Specialist to provide hand...
Location
Location
United States , Spokane
Salary
Salary:
28.00 - 30.00 USD / Hour
mmcgrp.com Logo
MMC Group LP
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of hands-on experience supporting enterprise IT environments
  • Strong experience supporting Windows desktop operating systems
  • Experience configuring and repairing desktop computers and peripherals
  • Experience supporting Microsoft Office applications
  • Experience supporting iOS and Android mobile devices
  • Audio/visual and conference room technology support experience
  • Experience working within an ITSM or helpdesk ticketing environment
  • Outstanding customer service and communication skills
  • Excellent troubleshooting and problem-solving abilities
  • Strong organizational skills with the ability to manage multiple priorities
Job Responsibility
Job Responsibility
  • Provide exceptional desktop and technical support to end users both onsite and remotely
  • Analyze, prioritize, troubleshoot, and resolve IT incidents and service requests while meeting established service level agreements
  • Install, configure, maintain, and troubleshoot desktops, laptops, software, printers, and peripheral devices
  • Support Microsoft Windows operating systems, Microsoft Office applications, and enterprise software
  • Assist with mobile device support for iOS and Android smartphones and tablets
  • Provide audio/visual and conference room technology support
  • Document all support activities using IT service management (ITSM) ticketing systems
  • Coordinate hardware deployments, equipment refreshes, employee onboarding, and offboarding
  • Maintain IT asset inventory and equipment lifecycle records
  • Partner with distribution center teams to support printers, warehouse technology, and operational equipment
What we offer
What we offer
  • Medical, dental, and vision coverage
  • Life and disability insurance
  • Additional voluntary benefits
  • Fulltime
Read More
Arrow Right

Store Help Desk Support Specialist

We are looking for a full-time Store Help Desk Support Specialist to join the St...
Location
Location
United States , Troy
Salary
Salary:
Not provided
dunhamssports.com Logo
Dunham's Sports
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum 1-2 years of retail store experience
  • Excellent verbal communication skills
  • Ability to think on your feet and solve problems quickly
  • Organized and self-motivated
  • Computer skills to easily navigate software products to reset passwords, MS Office, call tracking, and email
Job Responsibility
Job Responsibility
  • Responds to telephone calls, emails, and other requests for support
  • Process shipping of POS equipment to stores
  • Coordinate problem resolution across internal departments
  • Basic knowledge of commonly used concepts, practices, and procedures within store operations
  • Relies on pre-established instructions and guidelines to perform the functions of the job
What we offer
What we offer
  • Health, dental and prescription coverage
  • Life, STD, LTD Insurance
  • Vacation and PTO days
  • 401 (k) Savings plan
  • Merchandise Discount
  • Fulltime
Read More
Arrow Right

IT Help Desk Support Specialist

We are seeking a detail-oriented IT Help Desk Support Specialist to provide Tier...
Location
Location
United States , Boston
Salary
Salary:
Not provided
dutechsystems.com Logo
Dutech Systems
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in customer service or IT support roles
  • Ability to follow written and verbal instructions effectively
  • Strong attention to detail and organizational skills
  • Ability to handle confidential information with discretion
  • Comfort working with IT systems and support tools
  • Proficiency with Microsoft Office applications
  • Strong communication and interpersonal skills
Job Responsibility
Job Responsibility
  • Triage and manage incoming ServiceNow tickets related to account setup and user support requests
  • Follow up with users via ServiceNow updates or phone calls to understand the scope of support requests and gather additional details
  • Collaborate with the Learning Management System (LMS) team to merge user accounts and ensure proper association with SSO accounts
  • Provide user support for LMS-related activities such as course enrollment and course access
  • Conduct outbound phone calls to assist users who prefer phone-based support through the contact center
  • Maintain accurate documentation of support activities and resolutions
  • Ensure sensitive and confidential information is handled appropriately
  • Assist users in navigating IT systems and resolving basic technical issues
  • Provide excellent customer service and technical assistance to end users
Read More
Arrow Right

Help Desk / IT Support Specialist

We are proactively building a network of Help Desk / IT Support professionals fo...
Location
Location
United States , Charlotte
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 1–4+ years of experience in IT support or help desk environments
  • Strong troubleshooting skills across Windows environments and common business applications
  • Familiarity with ticketing systems and IT service management processes
  • Basic knowledge of networking concepts (VPN, DNS, DHCP)
  • Strong communication and customer service skills
Job Responsibility
Job Responsibility
  • Provide Tier 1–2 technical support for hardware, software, and system-related issues
  • Troubleshoot and resolve issues related to Windows OS, Microsoft 365, and business applications
  • Manage and update tickets through ITSM tools such as ServiceNow, Jira, or Zendesk
  • Support user onboarding and offboarding, including account setup and access management
  • Escalate complex technical issues to appropriate internal teams when necessary
  • Maintain documentation of incidents, processes, and resolutions
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
Read More
Arrow Right

It Support Specialist I / Help Desk/Desktop Support Analyst

The IT Support Specialist I serves as the frontline point of contact for all tec...
Location
Location
United States , Los Angeles
Salary
Salary:
75000.00 USD / Year
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2+ years of experience in a high-volume help desk or IT support environment
  • Strong proficiency supporting Microsoft Office applications and Windows operating systems
  • Experience troubleshooting software applications and end-user technical issues
  • Ability to manage a high volume of support requests (25–35 incidents per day)
  • Excellent communication, customer service, and problem-solving skills
  • Ability to work independently and collaboratively in a fast-paced environment
  • Strong organizational skills with the ability to manage multiple priorities
Job Responsibility
Job Responsibility
  • Provide first-level technical support via phone, email, and in-person interactions for hardware, software, and connectivity issues
  • Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and enterprise applications
  • Manage and prioritize support tickets, ensuring timely resolution and accurate documentation
  • Escalate complex issues to appropriate teams while maintaining ownership and communication with end users
  • Support Microsoft Office applications and Windows operating systems, including performance and connectivity troubleshooting
  • Assist with software deployments, system updates, and testing efforts as needed
  • Contribute to knowledge base documentation and process improvements
  • Maintain a high level of customer service and professionalism in all interactions
  • Collaborate with cross-functional IT teams to support ongoing projects and initiatives
What we offer
What we offer
  • Comprehensive benefits package including medical, dental, and vision coverage
  • Retirement plan with employer contributions and profit-sharing opportunities
  • Paid time off including vacation, sick leave, and personal days
  • Overtime eligible
  • Fulltime
Read More
Arrow Right
New

Help Desk Specialist

The Help Desk Specialist provides basic technical support (help desk) to include...
Location
Location
United States , Tallahassee
Salary
Salary:
Not provided
myfuelmaster.com Logo
Syntech Systems
Expiration Date
July 03, 2026
Flip Icon
Requirements
Requirements
  • AA degree/technical training in an IT related field
  • will consider relevant years’ experience in lieu of degree.
  • Requires a consistent and dependable work history, ideally reflecting 3-5 years of tenure with each previous employer.
  • Has knowledge of commonly used IT concepts, practices, and procedures.
  • Solid communicator with strong writing skills.
  • Excellent analytical and troubleshooting skills with a strong focus on results.
  • Strong history of positive customer interaction and customer support.
  • Willingness to be on call and/or work shifts when necessary.
Job Responsibility
Job Responsibility
  • Consults with customers on the telephone providing support in all areas of FuelMaster software and hardware.
  • Troubleshoots and assists users with difficulties encountered with software and computer hardware related questions.
  • Performs diagnostic tests to ensure integrity of FuelMaster setups.
  • Responsible for and able to perform telephone (help desk) support of peripheral devices, including transaction printers, receipt printers, tank monitor connections, communication devices, as well as the FuelMaster system.
  • Follows up on assigned open calls to verify resolution of customer problem.
  • Documents actions performed and troubleshooting steps completed in CRM software.
  • Assists both technical and non-technical personnel to solve customer related issues and work successfully through their requests.
  • Fulltime
!
Read More
Arrow Right