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Help Desk Support Specialist

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Chickasaw Nation Industries, Inc (CNI)

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Location:
United States , Colorado Springs

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

21.00 - 27.00 USD / Hour
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Job Description:

The Help Desk Support Specialist provides technical assistance and support to end-users, ensuring efficient operation of hardware, software, and network systems for the agency. Responsible for diagnosing software and hardware problems, resolving issues related to operating systems, network connectivity, application usage, and maintaining detailed records of support requests.

Job Responsibility:

  • Supports onboarding by validating network access
  • Ensures all requirements are met by end user while in processing to allow for network access
  • Provides direct, indirect, logical and physical support for all user’s IT devices to include but not limited to: HD replacement, RAM upgrades, system convergence, troubleshooting, software updates, hardware update, and connectivity issues
  • Troubleshoots devices when faults are encountered
  • Documents all faults encountered and remediation of faults
  • Monitors the local ticketing system continuously during hours of operation and complete/close-out the tickets within the system
  • Monitors the helpdesk phones during business hours and submit tickets on the behalf of the caller
  • Issues IT equipment to user groups and train the groups on proper usage
  • Patches and keeps machines updated with the most up-to-date patches

Requirements:

  • The ability to obtain, maintain and access classified information at the Secret level
  • Must possess Security+ certification
  • High school diploma or general education degree (GED) and a minimum of one to two (1–2) years relevant experience and/or training, or equivalent combination of education/experience
What we offer:
  • Medical
  • Dental
  • Vision
  • Company Life Insurance
  • Short-Term and Long-Term Disability Insurance
  • 401(K) Immediate Vesting
  • Professional Development Assistance
  • Legal Aid Assistance Program
  • Family Planning / Fertility Assistance
  • Personal Time Off
  • Observance of Federal Holidays
  • Training and Development Opportunities

Additional Information:

Job Posted:
December 07, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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Chickasaw Nation Industries, Inc (CNI) - All Job Offers
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