Help Desk Support Specialist Job at Chickasaw Nation Industries, Inc (CNI) (Colorado Springs)

New

Help Desk Support Specialist

Robert Half is seeking a Help Desk Support Specialist to provide technical assis...

Location

United States , Pembroke Pines

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Previous experience in a help desk, desktop support, or technical support role
Hands-on experience with Active Directory, Office 365, and Windows 10
Strong remote troubleshooting skills
Experience supporting users through phone, email, and chat
Excellent customer service and communication skills
Ability to prioritize and manage multiple support requests efficiently

Job Responsibility

Provide help desk support for hardware, software, and user access issues
Perform Active Directory password resets and basic account administration
Support users with Office 365 applications, including Outlook, Teams, and related tools
Troubleshoot and resolve issues in Windows 10 environments
Deliver remote support to end users via phone, email, and chat
Document support requests, resolutions, and escalations in the ticketing system
Escalate more complex technical issues to the appropriate IT teams as needed
Maintain strong communication with users throughout the support process

What we offer

Medical, vision, dental, and life and disability insurance
Enrollment in company 401(k) plan

Help Desk Support Specialist

The Help Desk Support Specialist will provide Tier 1–2 technical support across ...

Location

United States , Bedford

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

3+ years of experience in an IT help desk or technical support role
Strong understanding of Windows 10/11, macOS, Microsoft 365, and common enterprise applications
Experience with Active Directory, Azure AD, MFA, and identity management
Familiarity with ticketing systems (ServiceNow, Jira, Zendesk, etc.)
Solid knowledge of networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi)
Strong customer service mindset and ability to multitask
Excellent communication and interpersonal skills
Ability to work independently and as part of a team
Problem-solving mindset with attention to detail
Strong organizational skills and ability to prioritize work

Job Responsibility

Provide Tier 1 and Tier 2 support for hardware, software, mobile devices, and network issues
Troubleshoot and resolve Windows and Microsoft 365 issues, including Teams, Outlook, OneDrive, SharePoint, and the Microsoft Office Suite (Excel, PowerPoint, Word)
Support onboarding/offboarding processes: account provisioning, laptop setup, access permissions, and software installation
Monitor and respond to tickets via the help desk system within established SLAs
Assist with VPN, MFA, and SSO issues
Administer user accounts in Active Directory, Azure AD, and Microsoft 365 admin center
Perform routine system maintenance, updates, and security compliance checks
Support conference room video conferencing devices and systems (e.g., Teams Rooms, Neat, Zoom)
Follow IT asset management procedures, tracking hardware inventory and lifecycle replacement
Provide clear, friendly, and effective communication to users at all technical levels

What we offer

medical
vision
dental
life and disability insurance
company 401(k) plan

Help Desk Support Specialist

The Help Desk Support Specialist provides technical assistance and support to en...

Location

United States , Colorado Springs

Salary:

Not provided

Chickasaw Nation Industries, Inc (CNI)

Expiration Date

Until further notice

Requirements

The ability to obtain, maintain and access classified information at the Secret level
Must possess Security+ certification
High school diploma or general education degree (GED) and a minimum of one to two (1–2) years relevant experience and/or training, or equivalent combination of education/experience

Job Responsibility

Provides technical assistance and support to end-users, ensuring efficient operation of hardware, software, and network systems
Responsible for diagnosing software and hardware problems, resolving issues related to operating systems, network connectivity, application usage, and maintaining detailed records of support requests
Supports onboarding by validating network access
Ensures all requirements are met by end user while in processing to allow for network access
Provides direct, indirect, logical and physical support for all user’s IT devices to include but not limited to: HD replacement, RAM upgrades, system convergence, troubleshooting, software updates, hardware update, and connectivity issues
Troubleshoots devices when faults are encountered
Documents all faults encountered and remediation of faults
Monitors the local ticketing system continuously during hours of operation and complete/close-out the tickets within the system
Monitors the helpdesk phones during business hours and submit tickets on the behalf of the caller
Issues IT equipment to user groups and train the groups on proper usage

What we offer

Medical
Dental
Vision
Company Life Insurance
Short-Term and Long-Term Disability Insurance
401(K) Immediate Vesting
Professional Development Assistance
Legal Aid Assistance Program
Family Planning / Fertility Assistance
Personal Time Off

Fulltime

New

IT Help Desk Support Specialist

We're looking for an experienced IT Help Desk Support Specialist to provide hand...

Location

United States , Spokane

Salary:

28.00 - 30.00 USD / Hour

MMC Group LP

Expiration Date

Until further notice

Requirements

5+ years of hands-on experience supporting enterprise IT environments
Strong experience supporting Windows desktop operating systems
Experience configuring and repairing desktop computers and peripherals
Experience supporting Microsoft Office applications
Experience supporting iOS and Android mobile devices
Audio/visual and conference room technology support experience
Experience working within an ITSM or helpdesk ticketing environment
Outstanding customer service and communication skills
Excellent troubleshooting and problem-solving abilities
Strong organizational skills with the ability to manage multiple priorities

Job Responsibility

Provide exceptional desktop and technical support to end users both onsite and remotely
Analyze, prioritize, troubleshoot, and resolve IT incidents and service requests while meeting established service level agreements
Install, configure, maintain, and troubleshoot desktops, laptops, software, printers, and peripheral devices
Support Microsoft Windows operating systems, Microsoft Office applications, and enterprise software
Assist with mobile device support for iOS and Android smartphones and tablets
Provide audio/visual and conference room technology support
Document all support activities using IT service management (ITSM) ticketing systems
Coordinate hardware deployments, equipment refreshes, employee onboarding, and offboarding
Maintain IT asset inventory and equipment lifecycle records
Partner with distribution center teams to support printers, warehouse technology, and operational equipment

What we offer

Medical, dental, and vision coverage
Life and disability insurance
Additional voluntary benefits

Fulltime

Store Help Desk Support Specialist

We are looking for a full-time Store Help Desk Support Specialist to join the St...

Location

United States , Troy

Salary:

Not provided

Dunham's Sports

Expiration Date

Until further notice

Requirements

Minimum 1-2 years of retail store experience
Excellent verbal communication skills
Ability to think on your feet and solve problems quickly
Organized and self-motivated
Computer skills to easily navigate software products to reset passwords, MS Office, call tracking, and email

Job Responsibility

Responds to telephone calls, emails, and other requests for support
Process shipping of POS equipment to stores
Coordinate problem resolution across internal departments
Basic knowledge of commonly used concepts, practices, and procedures within store operations
Relies on pre-established instructions and guidelines to perform the functions of the job

What we offer

Health, dental and prescription coverage
Life, STD, LTD Insurance
Vacation and PTO days
401 (k) Savings plan
Merchandise Discount

Fulltime

IT Help Desk Support Specialist

We are seeking a detail-oriented IT Help Desk Support Specialist to provide Tier...

Location

United States , Boston

Salary:

Not provided

Dutech Systems

Expiration Date

Until further notice

Requirements

Experience in customer service or IT support roles
Ability to follow written and verbal instructions effectively
Strong attention to detail and organizational skills
Ability to handle confidential information with discretion
Comfort working with IT systems and support tools
Proficiency with Microsoft Office applications
Strong communication and interpersonal skills

Job Responsibility

Triage and manage incoming ServiceNow tickets related to account setup and user support requests
Follow up with users via ServiceNow updates or phone calls to understand the scope of support requests and gather additional details
Collaborate with the Learning Management System (LMS) team to merge user accounts and ensure proper association with SSO accounts
Provide user support for LMS-related activities such as course enrollment and course access
Conduct outbound phone calls to assist users who prefer phone-based support through the contact center
Maintain accurate documentation of support activities and resolutions
Ensure sensitive and confidential information is handled appropriately
Assist users in navigating IT systems and resolving basic technical issues
Provide excellent customer service and technical assistance to end users

IT Help Desk Support Specialist

We are seeking an IT Helpdesk Specialist to join our IT support team. This role ...

Location

United States , Franklin

Salary:

Not provided

iAutomation

Expiration Date

Until further notice

Requirements

Bachelor’s degree in information technology or a relevant field
Industry certification in relevant computer languages or software
2+ years of proven experience in a heavy customer focus position involving technical knowledge of companies’ products and services
Excellent decision-making, time management and problem-solving skills
Adaptable and flexible in a fast-changing industry and work environment
Ability to be able to handle customer feedback on IT services
Excellent communication and interpersonal skills
Experience in desktop hardware/ software configuration in an enterprise environment
Working knowledge of Microsoft services and tools such as O365, Azure, SharePoint, OneDrive, and Active Directory
In-depth knowledge of Mobile device management (JAMF/ Intune)

Job Responsibility

Serves as first point of contact for the Help Desk Team and provides technical support to employees, assisting with hardware and software issues via phone, email, and chat
Create and maintain comprehensive documentation for IT systems, configurations and processes
Manage and prioritize help desk ticket queues, ensuring all requests are addressed in a timely and effective manner
Responsible for studying their employer’s current computer system, identifying areas that need improvements or overhauls and implementing these changes
Configure and deploy equipment for new hires (laptops, desktops, iPhones etc.) and conduct IT new hire orientation
Decommission exiting employee’s computer equipment
Contribute to the continuous improvement of the help desk process
Manage Electronic Data Interchange of business information with suppliers
Keep record of problems and their resolution
Organize and file documentation pertaining to warranties and instructional guides for computer hardware

Fulltime

Help Desk / IT Support Specialist

We are proactively building a network of Help Desk / IT Support professionals fo...

Location

United States , Charlotte

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

1–4+ years of experience in IT support or help desk environments
Strong troubleshooting skills across Windows environments and common business applications
Familiarity with ticketing systems and IT service management processes
Basic knowledge of networking concepts (VPN, DNS, DHCP)
Strong communication and customer service skills

Job Responsibility

Provide Tier 1–2 technical support for hardware, software, and system-related issues
Troubleshoot and resolve issues related to Windows OS, Microsoft 365, and business applications
Manage and update tickets through ITSM tools such as ServiceNow, Jira, or Zendesk
Support user onboarding and offboarding, including account setup and access management
Escalate complex technical issues to appropriate internal teams when necessary
Maintain documentation of incidents, processes, and resolutions

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

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