Help Desk Support Specialist Jobs

Help Desk Support Specialist

Chickasaw Nation Industries, Inc (CNI)

Location:
United States, Colorado Springs

Category:
IT - Administration

Contract Type:
Not provided

Salary:

21.00 - 27.00 USD / Hour

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Job Description:

The Help Desk Support Specialist provides technical assistance and support to end-users, ensuring efficient operation of hardware, software, and network systems for the agency. Responsible for diagnosing software and hardware problems, resolving issues related to operating systems, network connectivity, application usage, and maintaining detailed records of support requests.

Job Responsibility:

Supports onboarding by validating network access
Ensures all requirements are met by end user while in processing to allow for network access
Provides direct, indirect, logical and physical support for all user’s IT devices to include but not limited to: HD replacement, RAM upgrades, system convergence, troubleshooting, software updates, hardware update, and connectivity issues
Troubleshoots devices when faults are encountered
Documents all faults encountered and remediation of faults
Monitors the local ticketing system continuously during hours of operation and complete/close-out the tickets within the system
Monitors the helpdesk phones during business hours and submit tickets on the behalf of the caller
Issues IT equipment to user groups and train the groups on proper usage
Patches and keeps machines updated with the most up-to-date patches

Requirements:

The ability to obtain, maintain and access classified information at the Secret level
Must possess Security+ certification
High school diploma or general education degree (GED) and a minimum of one to two (1–2) years relevant experience and/or training, or equivalent combination of education/experience

What we offer:

Medical
Dental
Vision
Company Life Insurance
Short-Term and Long-Term Disability Insurance
401(K) Immediate Vesting
Professional Development Assistance
Legal Aid Assistance Program
Family Planning / Fertility Assistance
Personal Time Off
Observance of Federal Holidays
Training and Development Opportunities

Additional Information:

Job Posted:
December 07, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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