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Robert Half Logo Robert Half · IT - Administration

Help Desk Support Specialist

United States, Pembroke Pines Employment contract · Job Posted June 28, 2026
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Job Description

Robert Half is seeking a Help Desk Support Specialist to provide technical assistance to end users in a fast-paced IT environment. This role will support users with day-to-day technical issues and deliver excellent customer service through phone, email, chat, and remote support.

Job Responsibility

  • Provide help desk support for hardware, software, and user access issues
  • Perform Active Directory password resets and basic account administration
  • Support users with Office 365 applications, including Outlook, Teams, and related tools
  • Troubleshoot and resolve issues in Windows 10 environments
  • Deliver remote support to end users via phone, email, and chat
  • Document support requests, resolutions, and escalations in the ticketing system
  • Escalate more complex technical issues to the appropriate IT teams as needed
  • Maintain strong communication with users throughout the support process

Requirements

  • Previous experience in a help desk, desktop support, or technical support role
  • Hands-on experience with Active Directory, Office 365, and Windows 10
  • Strong remote troubleshooting skills
  • Experience supporting users through phone, email, and chat
  • Excellent customer service and communication skills
  • Ability to prioritize and manage multiple support requests efficiently

What we offer

  • Medical, vision, dental, and life and disability insurance
  • Enrollment in company 401(k) plan
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