Job Description
The Colorado Department of Early Childhood (CDEC) provides access to collaborative, coordinated, quality early childhood programs and support to children, families, and early care professionals to best prepare Coloradans for future success. CDEC works with many partners, including parents, schools, childcare providers, Early Childhood Councils, counties, Community Centered Boards, early intervention service providers, businesses, community organizations, and other stakeholders to provide high-quality early childhood programs. The CDEC Business Operations, Innovation, Technology, & Security (BITS) Team manages CDEC's information technology, infrastructure, operations, projects, & enterprise applications. BITS coordinates daily with all of CDEC, the Governor's Office of Information Technology (OIT), and technology service providers in support of the CDEC mission. The Technology team is focused on managing CDEC’s enterprise applications & systems. This is achieved through a balance of application management, operational support, service delivery, and continuous enhancement. CDEC shall be hiring one individual as an IT Support Specialist to provide technical support to both the BITS Technology team & the Child Care Automated Tracking System (CHATS) team by assisting with internal and external end-user technical support, incident management, end-user issue testing, and validation activities, and maintaining technical documentation. This position will also be responsible for maintaining Issue tracking systems, including but not limited to Salesforce Helpdesk and Jira. Responsibilities include: managing the support emails and calls from internal and external system users; updating Issue tracking systems with information from service desk reports; creating and/or providing reports to groups interested in this information; and, assigning incident work items to team members as needed.
