Help Desk Support Analyst Job at Robert Half (Delray Beach)

Help Desk Analyst III

The Help Desk Analyst III serves as a senior member of the IT support team, resp...

Location

United States , Oklahoma City

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Associate or Bachelor’s degree in Computer Science, Information Technology, or a related field preferred
5+ years of experience in IT support or help desk roles, with at least 2 years in an advanced or escalation role
Strong troubleshooting skills for Windows, macOS, and enterprise applications
Experience with Active Directory, Microsoft 365, VPNs, and remote desktop tools
Knowledge of networking concepts, including TCP/IP, DNS, and VPN troubleshooting
Familiarity with IT service management (ITSM) frameworks such as ITIL
Excellent communication and customer service skills
Ability to prioritize and manage multiple tasks in a fast-paced environment
Certifications such as CompTIA A+, Network+, ITIL, or Microsoft certifications are a plus

Job Responsibility

Provide advanced technical support for hardware, software, network, and security-related issues
Act as an escalation point for Help Desk Analysts I and II, resolving complex IT problems
Analyze and diagnose recurring technical issues, recommending long-term solutions
Manage and maintain IT systems, including user accounts, permissions, and security policies
Document technical solutions and contribute to the knowledge base for IT support staff
Assist in training and mentoring entry level help desk analysts
Collaborate with IT teams to implement new technologies and system improvements
Ensure compliance with company policies, security standards, and IT best practices
Monitor and manage ticket queues, ensuring timely resolution of service requests
Provide remote and on-site support to end-users as needed

What we offer

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Fulltime

Help Desk Analyst

We are in search of a Help Desk Analyst to join our team in the Communications i...

Location

United States , Las Vegas

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 1+ years of experience in a Help Desk Analyst role or similar position
Strong knowledge and experience with Android Development
Proficiency in Cisco Technologies
Experience with Citrix Technologies
Proficiency in using Mac Computers
Comprehensive understanding and experience with Microsoft products and services
Ability to manage and troubleshoot issues related to Active Directory
Experience with Apple Devices
Solid understanding of Computer Hardware
Experience in Configuration Management

Job Responsibility

Provide thorough technical support, primarily for Windows environments and applications
Efficiently handle and resolve end-user problems, both onsite and remotely
Prioritize and process requests received through the IT helpdesk
Utilize desktop remote control products for troubleshooting
Modify workstation configurations, utilities, software default settings
Maintain and efficiently use the helpdesk tracking software
Document and update internal procedures
Assist with onboarding new users
Install, test, and configure new workstations, peripheral equipment, and software
Maintain an accurate inventory of all equipment, software, and software licenses

What we offer

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Fulltime

Help Desk Analyst II

Robert Half is the world’s first and largest specialized talent solutions firm t...

Location

United States , Baltimore

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Install, configure and troubleshoot computer hardware and software
Assist with new permanent onboarding account setup and change requests
Monitor helpdesk ticketing system queue and act as primary point of contact
Coordinate break/fix work with company vendors including deliveries and installs
Manage IT projects as needed and assist with departmental projects
Android Development
Cisco Technologies
Citrix Technologies
Mac Computers
Microsoft

Job Responsibility

Install, configure and troubleshoot computer hardware and software
Assist with new permanent onboarding account setup and change requests
Monitor helpdesk ticketing system queue and act as primary point of contact
Coordinate break/fix work with company vendors including deliveries and installs
Manage IT projects as needed and assist with departmental projects

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Help Desk Analyst

We are offering a long-term contract employment opportunity for a Help Desk Anal...

Location

United States , Philadelphia

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Prior experience in the Healthcare, Hospitals, or Social Assistance industry
Proven experience as a Help Desk Analyst or similar role
Proficiency in using Microsoft Suite, particularly Microsoft Access
Demonstrated skills in Call Center Customer Service
Familiarity with Active Directory and Configuration Management
Experience in troubleshooting and resolving connectivity issues
Strong problem-solving skills and the ability to work under pressure
Excellent communication skills and the ability to work collaboratively with other team members
Ability to provide high-quality customer service, demonstrating patience and problem-solving abilities
Willingness to stay updated with system information, changes, and updates

Job Responsibility

Address user issues across all departments within the health system, including corporate and hospital departments
Provide support to the patient portal, including password resets and navigation assistance
Uphold the health system's 'patient first' motto in all interactions and services
Apply your customer service experience from diverse backgrounds to enhance user satisfaction
Handle all communication over the phone, providing efficient and effective solutions to user inquiries
Manage your schedule to ensure availability during required hours
Utilize your technical skills, including Microsoft, Microsoft Access, Active Directory, Configuration Management, and Connectivity, to resolve issues and maintain system efficiency
Demonstrate an outgoing personality and comfort in speaking with people, contributing to a positive work environment and user experience

What we offer

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Fulltime

Help Desk Analyst II

The role involves assisting our team by managing customer support inquiries, tro...

Location

United States , Santa Monica

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proficiency in Apple Macintosh operating systems
Demonstrable experience with Microsoft Windows 10
Basic Network Troubleshooting skills
Bachelor's degree in Computer Science, Information Technology, or a related field
Minimum of 2 years of experience in a help desk or technical support role
Excellent problem-solving skills
Strong interpersonal skills
Familiarity with help desk software and remote access systems
Ability to work in a team
Willingness to work in shifts and be available for on-call duties

Job Responsibility

Provide assistance to the end users
Handle the setup of new PCs
Oversee basic network troubleshooting
Offer customer service support primarily through video calls and phone
Work in a fast-paced, close-knit team environment
Support iOS and Android devices
Manage assets
Perform tasks related to Active Directory
Ensure accurate documentation of all tasks and solutions
Utilize skills in Apple Macintosh, Microsoft Windows 10, and basic network troubleshooting

What we offer

Medical, vision, dental, life and disability insurance
401(k) or deferred compensation plan
Paid time off for vacation, personal needs, and sick time
Paid holidays

Fulltime

Help Desk Analyst I

We are seeking a Help Desk Analyst I to join our team in the legal industry loca...

Location

United States , Los Angeles

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Provide first-level technical support in a help desk environment
Address and resolve a significant volume of incidents daily
Troubleshoot issues with Microsoft Office Suite 2013/2016/2019/365
Handle software application troubleshooting
Expertly support Windows in terms of performance and connectivity issues
Deliver high-quality customer service consistently
Resolve printer problems and service desk tickets
Manage audio-video support as required
Proficiency in using Microsoft Office 365 is essential for this role
Working knowledge of Audio Video equipment and its troubleshooting is required

Job Responsibility

Provide first-level technical support in a help desk environment
Address and resolve a significant volume of incidents daily
Troubleshoot issues with Microsoft Office Suite 2013/2016/2019/365
Handle software application troubleshooting, training will be provided for legal-specific applications
Expertly support Windows in terms of performance and connectivity issues
Deliver high-quality customer service consistently
Resolve printer problems and service desk tickets
Manage audio-video support as required

What we offer

medical
vision
dental
life and disability insurance
eligible to enroll in company 401(k) plan

Fulltime

Help Desk Analyst I

We are offering an exciting opportunity for a Help Desk Analyst I in the banking...

Location

United States , Waterbury

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least one year of experience as a Help Desk Analyst
Strong background in Basic Troubleshooting
Proficiency in Password Reset procedures
Previous experience in a Call Center Customer Service role is desirable
Ability to communicate effectively and professionally with all levels of an organization
Demonstrated problem-solving skills and the ability to manage multiple tasks simultaneously
Capable of working individually as well as part of a team
Possess a customer-oriented mindset with a focus on providing prompt and efficient service
Familiarity with common software and hardware used in office environments
Comfortable working in a fast-paced, high-stress environment with the ability to maintain composure and professionalism

Job Responsibility

Providing technical support to staff, faculty, and students on a variety of software platforms
Responding promptly to troubleshooting requests, hardware and software issues, and general tech support queries
Logging all tech support requests in our ticketing system to monitor maintenance needs and request volume
Setting up and breaking down computer labs in academic buildings, offices, and residence halls as necessary
Supervising computer lab during the scheduled workday and arranging for student worker coverage during after-hours
Installing and configuring new laptops (Windows 10) and adding these PCs to an Active Directory Domain or Azure Autopilot as required
Managing Antivirus software and assisting users with application usage and hardware troubleshooting
Providing technical assistance and/or training to staff, faculty, or students on using audio/visual equipment for events in classrooms and public spaces
Maintaining and inventorying equipment, recommending repair, storage, or replacement as necessary
Communicating with staff, faculty, and students about technology needs, problems, and scheduling requirements

What we offer

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Fulltime

Help Desk Analyst

We are looking for a skilled Help Desk Analyst to join our team on a Contract to...

Location

United States , Pomfret

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proficiency in troubleshooting and configuring both Mac and PC systems
experience with Android devices, Apple devices, and Chromebooks
strong knowledge of Microsoft Office 365 and Google Workspace
familiarity with network technologies, including Cisco and Citrix
hands-on experience with configuration management and hardware deployments
certification in CompTIA A+ or Apple Certified Desktop Technician (ACDT) is preferred
ability to work independently and manage multiple technical tasks simultaneously
excellent communication and customer service skills to support end users effectively

Job Responsibility

Install, configure, and maintain desktop and laptop computers for end users
diagnose and resolve hardware issues including memory upgrades, keyboard replacements, and motherboard installations
troubleshoot and manage user accounts, domains, and software-related issues
set up and resolve network connectivity problems for both local and remote devices
configure and test wireless access points to ensure seamless connectivity
collaborate with vendors to address and resolve technical challenges
provide support for devices such as Chromebooks, Apple devices, and Mac computers
deploy and manage software applications, including Microsoft Office Suites and Google Workspace
utilize tools like Active Directory to manage user permissions and system access
maintain detailed documentation of technical issues and resolutions

What we offer

Medical insurance
vision insurance
dental insurance
life insurance
disability insurance
eligibility to enroll in company 401(k) plan
access to free online training

Fulltime

Help Desk Support Analyst

Robert Half

Location:
United States , Delray Beach

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
April 10, 2026

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Location:United States , Delray Beach

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Job Description:

Job Responsibility:

Requirements:

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