Help Desk Support Analyst Job at Robert Half (Dallas)

Help Desk Support Analyst

Location

United States , Delray Beach

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or equivalent required
additional technical training, coursework, or certifications are advantageous
Hands-on experience supporting Microsoft Windows environments, including Windows 10 and common desktop applications
Working knowledge of Active Directory, Office 365, and service desk ticket management practices
Strong troubleshooting ability with the capacity to resolve routine technical issues in a structured and efficient manner
Excellent written and electronic communication skills, with a customer-focused approach to user support
Strong organizational skills, attention to detail, and the ability to manage multiple priorities effectively
Ability to handle confidential information with professionalism, sound judgment, and discretion

Job Responsibility

Investigate and resolve desktop, software, and basic network problems by using troubleshooting methods, diagnostic utilities, and effective questioning
Assess reported technical issues, identify likely causes, and select practical solutions based on the user’s environment and business impact
Support employees through clear, step-by-step guidance so they can complete issue resolution with confidence and minimal disruption
Route more advanced or unresolved incidents to the appropriate support team, ensuring all relevant findings and context are included
Maintain accurate ticket records by logging incidents, actions taken, status updates, and final resolutions within the service desk system
Communicate helpful and current information about supported systems, workplace technology tools, and available IT services to end users
Monitor open requests and follow up with users to confirm successful resolution and a positive support experience
Share recurring problems, user concerns, and service improvement ideas with internal teams to strengthen support quality and efficiency
Contribute to service performance by adhering to response expectations, supporting SLA goals, and following operational risk and compliance standards

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan

Fulltime

It Support Specialist I / Help Desk/Desktop Support Analyst

The IT Support Specialist I serves as the frontline point of contact for all tec...

Location

United States , Los Angeles

Salary:

75000.00 USD / Year

Robert Half

Expiration Date

Until further notice

Requirements

2+ years of experience in a high-volume help desk or IT support environment
Strong proficiency supporting Microsoft Office applications and Windows operating systems
Experience troubleshooting software applications and end-user technical issues
Ability to manage a high volume of support requests (25–35 incidents per day)
Excellent communication, customer service, and problem-solving skills
Ability to work independently and collaboratively in a fast-paced environment
Strong organizational skills with the ability to manage multiple priorities

Job Responsibility

Provide first-level technical support via phone, email, and in-person interactions for hardware, software, and connectivity issues
Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and enterprise applications
Manage and prioritize support tickets, ensuring timely resolution and accurate documentation
Escalate complex issues to appropriate teams while maintaining ownership and communication with end users
Support Microsoft Office applications and Windows operating systems, including performance and connectivity troubleshooting
Assist with software deployments, system updates, and testing efforts as needed
Contribute to knowledge base documentation and process improvements
Maintain a high level of customer service and professionalism in all interactions
Collaborate with cross-functional IT teams to support ongoing projects and initiatives

What we offer

Comprehensive benefits package including medical, dental, and vision coverage
Retirement plan with employer contributions and profit-sharing opportunities
Paid time off including vacation, sick leave, and personal days
Overtime eligible

Fulltime

Tier Ii Help Desk Analyst

Join a fast-growing, innovative company in Austin that is scaling rapidly and in...

Location

United States , Austin

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

3+ years of experience in IT support, desktop support, or service desk environments, with exposure to Tier 2 issue resolution
Hands-on experience with ServiceNow (ITSM) or similar ticketing systems
Strong support experience in PC and MacOS environments
Working knowledge of AV troubleshooting (conference rooms, Zoom/Teams, etc.)
Experience supporting Microsoft technologies (M365, Entra ID, Intune)
Working knowledge of core networking concepts such as IP connectivity, wireless access, DNS, DHCP, and general network troubleshooting
Must have reliable transportation to support on-site needs and occasional in-office troubleshooting
Willingness to participate in a monthly on-call rotation to support after-hours or urgent business needs (remotely)

Job Responsibility

Resolve escalated Tier I support issues and serve as a key point of contact for complex troubleshooting
Manage and prioritize tickets within ServiceNow (ITSM), ensuring timely resolution and strong user communication
Support a predominantly MacOS environment, including device troubleshooting, configurations, and performance issues
Troubleshoot audio/visual (AV) issues including conference rooms, collaboration tools, and meeting technologies
Provide end-user support across the Microsoft ecosystem, including M365 administration, Azure Active Directory (Entra ID) access management, and Intune device management and policy support
Execute user lifecycle processes, including new hire onboarding and provisioning, offboarding and deprovisioning, as well as access management and permission troubleshooting
Handle common support requests such as password resets, account lockouts, distribution list creation, and end-user support across hardware and software
Identify recurring issues and contribute to process improvements and documentation

What we offer

medical, vision, dental, and life and disability insurance
401(k) plan

Help Desk Analyst I

Location

United States , Boulder

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 1 year of IT support experience, or a related degree/certification with foundational technical knowledge
Working familiarity with Windows 10 and macOS in an end-user support setting
Basic troubleshooting ability across hardware, software, account access, and device-related issues
Experience supporting or administering Microsoft 365, Active Directory, or Azure user environments
Strong customer service and communication skills with the ability to support internal employees professionally
Ability to follow documented procedures, take direction effectively, and maintain detailed service desk records
Experience using ticketing systems such as Jira to manage and document support requests

Job Responsibility

Deliver front-line IT support for employees using Windows and macOS systems, resolving routine technical concerns in a timely manner
Investigate and address common service requests such as password assistance, account access issues, software errors, and basic hardware problems
Coordinate onboarding and offboarding activities by preparing user accounts, setting up devices, and ensuring equipment readiness
Prepare, image, configure, and distribute laptops and related technology assets for end users
Maintain device inventory records and assist with hardware purchasing, tracking, and lifecycle oversight
Support account administration tasks within Microsoft 365 and Azure, including basic user management and issue resolution
Assist with endpoint administration through tools such as Intune or similar device management platforms
Record support activity, solutions, and process notes accurately within Jira or a comparable ticketing system
Route advanced or unresolved issues to senior IT staff when additional technical expertise is required
Travel occasionally to the Boulder, Colorado office to provide onsite support as needed

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Help Desk Analyst

We are looking for a Help Desk Analyst to provide front-line technical support f...

Location

United States , Syracuse

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 1 year of experience in a help desk, service desk, or technical support environment
Working knowledge of Active Directory for basic user account administration and access support
Hands-on experience supporting Microsoft Windows environments, including Windows 10 and Windows 11
Ability to perform basic troubleshooting for hardware, software, and end-user access issues
Familiarity with managing and updating service desk tickets in a structured support setting
Strong communication skills with the ability to explain technical issues clearly to non-technical users

Job Responsibility

Respond to incoming support requests and document all issues, updates, and resolutions within the service desk ticketing system
Troubleshoot day-to-day technical problems involving Windows 10 and Windows 11 devices, including login, software, and basic workstation issues
Assist users with account access, password resets, and directory-related support tasks within Active Directory
Investigate reported incidents, identify root causes for common technical issues, and apply appropriate fixes or escalate when necessary
Provide clear guidance to employees on standard technology issues and help them follow established support procedures
Maintain accurate records of support activity, recurring issues, and completed resolutions to support service quality and reporting

What we offer

medical
vision
dental
life and disability insurance
company 401(k) plan

Help Desk Analyst - Tier I

We are seeking a reliable and customer-focused IT Help Desk Support Specialist t...

Location

United States , Charlotte

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
technical training preferred
1+ year of help desk, call center, or customer support experience
Familiarity with ticketing systems and basic IT troubleshooting
Experience with POS systems or end-user hardware is a plus

Job Responsibility

Serve as first point of contact for IT support (phone, email, ticketing system)
Log, track, and prioritize all support requests with accurate documentation
Troubleshoot and resolve basic hardware, software, and access issues
escalate as needed
Follow established escalation procedures and service level expectations
Maintain and update help desk documentation and knowledge base
Monitor ticket queues and follow up to ensure timely resolution
Support IT projects and continuous process improvement initiatives

What we offer

medical, vision, dental, life and disability insurance
company 401(k) plan

Help Desk Analyst

We are looking for a Help Desk Analyst to deliver on-site tier one technical ass...

Location

United States , San Francisco

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 2 years of experience in help desk, desktop support, or a similar end-user support role
Experience with first level diagnostics and support for Microsoft M365 applications, Windows OS, MacOS, and various IT Support Specialist skills, including provisioning and troubleshooting user accounts in Microsoft Active Directory services
Working knowledge of Active Directory administration for user accounts, access updates, and basic support tasks
Ability to perform structured troubleshooting for common hardware, software, and connectivity issues
Experience working with service desk ticketing systems and managing multiple requests in an organized manner
Strong verbal and written communication skills with a consistent focus on professionalism and user support
Comfortable working in a permanent on-site setting and handling shifting priorities based on business needs

Job Responsibility

Provide first-level technical support for hardware, software, and workplace technology issues, resolving incidents efficiently and escalating complex problems when needed
Manage service desk requests from intake through closure, ensuring timely follow-up, accurate updates, and strong customer service throughout the support process
Support Windows and Mac-based desktops and laptops by diagnosing user issues, performing basic troubleshooting, and restoring functionality with minimal disruption
Maintain user accounts and access within Active Directory, including routine updates, permissions support, and account-related assistance
Deliver on-site audio-visual and meeting room support to help presentations, conferences, and daily collaboration tools run smoothly
Assist with office technology operations across assigned work locations and provide remote support to additional teams when required
Coordinate device setup, workstation readiness, and general technical onboarding support for employees and contractors
Contribute to operational continuity by documenting recurring issues, tracking solutions, and helping improve support processes over time

What we offer

Medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Help Desk Analyst

We are looking for a Help Desk Analyst to join a long-term contract opportunity ...

Location

United States , Uniontown

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Previous experience in IT help desk, technical support, or service desk environments
Hands-on knowledge of Active Directory for basic user account support and access-related tasks
Proficiency supporting Microsoft Windows 10 and general Microsoft operating system environments
Ability to perform foundational troubleshooting for desktop, peripheral, and connectivity issues
Experience managing and updating service desk tickets in a structured support workflow
Strong written and verbal communication skills with careful attention to detail and documentation quality
Comfortable working in a call center or high-volume support setting with consistent process adherence

Job Responsibility

Provide frontline technical support for users by diagnosing and resolving hardware, software, and connectivity issues related to the upgrade effort
Perform pre-deployment and post-deployment checks on IT equipment to confirm readiness, functionality, and compliance with project standards
Record incidents, service requests, and resolution details in the ticketing system with a high degree of accuracy and completeness
Assist with troubleshooting Windows-based devices and user account issues to minimize downtime and maintain productivity
Support validation activities across a high volume of locations by following established procedures and escalating exceptions when needed
Communicate clearly with internal stakeholders, end users, and project team members regarding issue status, next steps, and resolutions
Work within an assigned support team schedule and collaborate closely with team leads to meet project timelines and service expectations

What we offer

medical
vision
dental
life insurance
disability insurance
401(k) plan

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