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Robert Half Logo Robert Half · IT - Administration

Help Desk Support Analyst

United States, Delray Beach Contract work · Job Posted May 26, 2026
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Job Responsibility

  • Investigate and resolve desktop, software, and basic network problems by using troubleshooting methods, diagnostic utilities, and effective questioning
  • Assess reported technical issues, identify likely causes, and select practical solutions based on the user’s environment and business impact
  • Support employees through clear, step-by-step guidance so they can complete issue resolution with confidence and minimal disruption
  • Route more advanced or unresolved incidents to the appropriate support team, ensuring all relevant findings and context are included
  • Maintain accurate ticket records by logging incidents, actions taken, status updates, and final resolutions within the service desk system
  • Communicate helpful and current information about supported systems, workplace technology tools, and available IT services to end users
  • Monitor open requests and follow up with users to confirm successful resolution and a positive support experience
  • Share recurring problems, user concerns, and service improvement ideas with internal teams to strengthen support quality and efficiency
  • Contribute to service performance by adhering to response expectations, supporting SLA goals, and following operational risk and compliance standards

Requirements

  • High school diploma or equivalent required
  • additional technical training, coursework, or certifications are advantageous
  • Hands-on experience supporting Microsoft Windows environments, including Windows 10 and common desktop applications
  • Working knowledge of Active Directory, Office 365, and service desk ticket management practices
  • Strong troubleshooting ability with the capacity to resolve routine technical issues in a structured and efficient manner
  • Excellent written and electronic communication skills, with a customer-focused approach to user support
  • Strong organizational skills, attention to detail, and the ability to manage multiple priorities effectively
  • Ability to handle confidential information with professionalism, sound judgment, and discretion

What we offer

  • Medical, vision, dental, and life and disability insurance
  • 401(k) plan
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