CrawlJobs Logo

Help Desk Supervisor

https://www.roberthalf.com Logo

Robert Half

Location Icon

Location:
United States , Seattle

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

90000.00 - 120000.00 USD / Year
Save Job
Save Icon
Apply Position

Job Description:

Robert Half hiring for a Help Desk Supervisor to join our client and lead day‑to‑day IT support operations and ensure exceptional service for attorneys, staff, and firm leadership. This role combines team leadership with hands‑on technical escalation, driving service excellence, process improvement, and operational consistency across the Help Desk. The position is fully onsite at the firm’s Seattle office and includes participation in an after‑hours on‑call rotation.

Job Responsibility:

  • Oversee, coach, and support a team of Help Desk technicians and analysts
  • Set performance expectations, manage reviews, and support hiring and onboarding
  • Serve as the main escalation point for complex technical issues
  • Promote a culture of high-quality service and operational accountability
  • Manage ticket intake, prioritization, and resolution within the firm’s Zoho environment
  • Track and improve SLAs, response times, and resolution quality
  • Provide advanced troubleshooting for hardware, software, and system issues
  • Identify recurring issues and implement proactive, long-term solutions
  • Maintain documentation, processes, and support procedures
  • Partner with attorneys, business teams, and firm leadership to address technology needs
  • Work with the Support Trainer to deliver effective onboarding and user education
  • Maintain clear communication between IT and internal stakeholders
  • Ensure IT processes meet legal industry standards, especially around data security
  • Support firmwide technology initiatives, including system upgrades and deployments
  • Contribute to resource planning, budgeting, and vendor coordination
  • Participate in a rotating after-hours support schedule

Requirements:

  • Proven experience in service desk management or a similar IT leadership role
  • Strong knowledge of Active Directory, including user and group management
  • Familiarity with IT service management (ITSM) frameworks and tools
  • Ability to manage service desk tickets effectively, ensuring timely resolution
  • Experience in deskside support, including troubleshooting hardware and software issues
  • Exceptional organizational and communication skills
  • Leadership capabilities with a focus on team development and performance optimization
  • Knowledge of industry standards and best practices for IT operations
  • 5+ years of experience in IT Support, Desktop Support, or Help Desk environments
  • Prior experience as a lead technician or supervisor
  • Strong leadership, communication, and customer service capabilities
  • Proficiency with Microsoft Office, Windows/PC environments, and documentation creation
  • Ability to support executive-level stakeholders with professionalism and poise
  • High attention to detail, organization, and confidentiality

Nice to have:

  • Background in a law firm, detail oriented services, or healthcare
  • Familiarity with systems such as: iManage, InterAction, Intapp Time, Workshare
  • Experience using Zoho or other ITSM tools (ServiceNow, etc.)
  • Certifications such as CompTIA (A+, Network+), Microsoft credentials, or ITIL
What we offer:
  • Medical, dental, and vision insurance
  • 401(k) with employer match + profit sharing
  • Paid holidays, PTO, parental leave
  • Commuter benefits
  • Disability & life insurance
  • Community service leave
  • Wellness programs
  • detail oriented training and development opportunities across firm offices

Additional Information:

Job Posted:
March 21, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Icon
Robert Half - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Help Desk Supervisor

IT Help Desk Manager

We are seeking a Remote IT Help Desk Manager to support the Internal Revenue Ser...
Location
Location
United States
Salary
Salary:
Not provided
talentacquisitionconcepts.com Logo
Talent Acquisition Concepts
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelors degree
  • Security Plus certification
  • 8 years of help desk experience with 2 of those years in a management role
  • Technical skills to provide oversight and workload management for IT SERVICE DESK assigned Contractor resources
  • Supervisory skills and experience to assign work to other Contractors, ensure work is completed timely, monitor work and adjust schedules to meet objectives and goals of CSS Information Technology Service Desk
  • Ability to work independently and as a team lead\supervisor to maintain a good working environment
  • Ability to work remotely
Job Responsibility
Job Responsibility
  • Provide, maintain, and project scheduling of assigned contractors to ensure sufficient staffing appropriate to agency customer level and mission requirements
  • Attend meetings with senior-level officials, contractors, and employees. provide deliverable reports
  • Gather data from contractor staff daily and conduct an analysis of the data to determine the success of the assistance based on the daily performance of the Contractor staff
  • Provide supervisory guidance to contractors
  • Report all issues to the Government Technical Manager (GTM)
  • Provide administrative support for time and attendance
  • Provide a summary of ticket reviews to GTM
  • Work closely with GTM on conduct issues with contractor staff to resolution
  • Work closely with GTM on training development for contractors (e.g. new products and policies)
  • Monitor contractor staff on all pertinent IRS-CI systems, including the Call Routing Application (currently Cisco Unified Intelligence Center) and Remote Tool Service Delivery software (e.g. CyberArk, Beyond Trust/Bomgar) to ensure all US HD policies are followed
What we offer
What we offer
  • health, life, disability, financial, and retirement benefits
  • paid leave
  • professional development
  • tuition assistance
  • work-life programs
  • award programs acknowledge employees for exceptional performance and superior demonstration of our service standards
  • Fulltime
Read More
Arrow Right

Help Desk Analyst II

We are on the lookout for a Help Desk Analyst II to join our team in the healthc...
Location
Location
United States , Dublin
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Extensive experience in Android Development
  • Proficient in Cisco Technologies
  • Demonstrated expertise in Citrix Technologies
  • Proficiency in using and troubleshooting Mac Computers
  • Strong knowledge of Microsoft suite of products
  • Experience in managing Active Directory
  • Familiarity with Apple Devices
  • Solid understanding of Computer Hardware
  • Experience in Configuration Management
  • Skilled in Deployments
Job Responsibility
Job Responsibility
  • Efficiently manage and respond to user requests in the ticket queue
  • Maintain and update request categories within the ticketing tool and manage permissions
  • Perform updates to support automation and improve system workflows under supervision
  • Conduct account updates, password changes, and organizational unit assignments in active directory
  • Handle the creation, deactivation, and termination of user accounts, and manage group memberships in active directory
  • Escalate issues to administrators with Tier 3 or supervisor approval when necessary
  • Administer security badges and accounts in the Access Control system
  • Perform basic troubleshooting and support tasks, including account setup, deactivation, and user account changes
  • Provide basic troubleshooting for all communications platforms and escalate to admins when necessary, with appropriate approvals
  • Troubleshoot VPN/workstation connectivity issues and support the installation/setup of VPN software
What we offer
What we offer
  • Medical, vision, dental, and life and disability insurance
  • Eligibility to enroll in company 401(k) plan
  • Fulltime
Read More
Arrow Right

Technician Level Two

The Technician Level Two is responsible for performing complex enterprise instal...
Location
Location
United States , North Las Vegas
Salary
Salary:
21.85 - 30.73 USD / Hour
edtechjobs.io Logo
EdTech Jobs
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School diploma or GED
  • A+ certification or one year of relevant experience with the ability to demonstrate knowledge
  • Ability to troubleshoot computer systems and peripherals, as well as identify hardware incompatibilities on multiple platforms
  • Basic knowledge of Microsoft Office Suite
  • Strong written and verbal communication skills and the ability to communicate with coworkers at all levels in the organization
  • Ability to maintain and update technical documentation for the Enterprise-Level customers
  • Strong analytical skills and problem-solving skills
  • Ability to multitask effectively
  • Ability to quickly learn about new technology and keep pace with an ever-changing industry
  • Demonstrate ability to lift and carry up to 50 pounds of force occasionally
Job Responsibility
Job Responsibility
  • Install, configure, and upgrade operating systems and software, using standard business applications as well as CDW’s proprietary software packages
  • Install, assemble, and configure computers, network infrastructure components such as rack enclosures and related hardware
  • pull, rewire, and label cables inside rack enclosures
  • Troubleshoot problems with computer systems, including hardware, software, network and peripheral equipment
  • Configure and test every system to ensure 100% quality
  • Update comments on picks to be cancelled and forwards to a Help Desk, Supervisor or Manager
  • Communicate with Account Managers and customers regarding their specific network configurations
  • Communicate issues concerning customer orders to the area Help Desk or Supervisor
  • Complete projects and tasks assigned by management to include assisting team with non-enterprise-level builds as required
  • It may be necessary on occasion for this individual to work beyond their regularly scheduled shift. Overtime is to be expected and, in some cases, required
  • Fulltime
Read More
Arrow Right

Wic training and recruitment coordinator

Use your skills to support those who serve Wyoming families! The Wyoming WIC Pro...
Location
Location
United States , Cheyenne
Salary
Salary:
5636.27 USD / Month
wgfd.wyo.gov Logo
Wyoming Game and Fish Department
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree (typically in Education)
  • 0-3 years of progressive work experience (typically in Education or Instruction) with acquired knowledge at the level of an Instructor II
  • OR 4-6 years of progressive work experience (typically in Education or Instruction) with acquired knowledge at the level of an Instructor II
  • Knowledge of adult learning principles and e-learning content development
  • Knowledge of help desk operations and technical troubleshooting
  • Knowledge of recruitment processes and personnel documentation
  • Strong presentation, writing, and organizational skills to manage concurrent priorities
  • Ability to translate complex technical concepts into user-friendly guides
  • Successful applicants must pass a background check, including fingerprinting
  • Successful applicants must complete an Employee Health Assessment and verify immunity to vaccine-preventable diseases
Job Responsibility
Job Responsibility
  • Training Coordination (35%): Maintains and implements comprehensive onboarding processes and checklists for all local agency roles. Develops training strategies, conducts statewide needs analyses, and explores innovative delivery methods, including online modules and video tutorials
  • Help Desk and Technical Support (30%): Oversees the WIC Help Desk, providing technical troubleshooting and documenting recurring issues. Acts as a subject matter expert for program systems (MIS, Participant Portal) and leads User Acceptance Testing
  • Recruitment Coordination (15%): Initiates and tracks recruitment documentation, coordinates activities with HR and hiring managers, and assists clinic supervisors with applicant screening and reference checks
  • Outreach & Communications (10%): Develops electronic publications and manages program-level social media to communicate agency accomplishments and support participant recruitment
  • Monitoring and Evaluation (10%): Participates in program evaluations and quality improvement workgroups. Monitors new hire progress and evaluates the effectiveness of training materials to enhance learning outcomes
What we offer
What we offer
  • Comprehensive health, dental, and vision insurance
  • Paid vacation, sick leave, FMLA, and holidays
  • Retirement - Pension and 457B plans
  • Flexible schedules and work-life balance options
  • Fulltime
Read More
Arrow Right

Help Desk Analyst I

We are seeking an experienced Level 2 Technical Support Specialist to provide ha...
Location
Location
United States , Ledyard
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of 3-5 years of experience in Help Desk Level 2 Technical Support
  • Proficiency in troubleshooting and resolving issues on both macOS and Windows operating systems
  • Familiarity with Active Directory and Microsoft Windows 10
  • Experience managing service desk tickets and providing effective technical solutions
  • Knowledge of modern data networks and industry-level support practices
  • Preferred certifications include CompTIA A+, Network+, Security+, Server+, or equivalent
Job Responsibility
Job Responsibility
  • Provide timely and efficient technical support to staff, focusing on resolving issues with hardware, software, and network systems
  • Prioritize and manage service desk tickets to ensure prompt resolution of technical problems
  • Troubleshoot and resolve issues on macOS and Windows operating systems effectively
  • Collaborate with less experienced technical staff to provide guidance and solutions to complex problems
  • Escalate unresolved issues to supervisors or higher-level technical staff for advanced support
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • eligible to enroll in company 401(k) plan
Read More
Arrow Right

Service Desk Analyst

The Service Desk Analyst is responsible for supporting the functional and operat...
Location
Location
United States , San Antonio
Salary
Salary:
Not provided
christushealth.org Logo
CHRISTUS Health
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School Diploma
Job Responsibility
Job Responsibility
  • Provides first level hardware and software technical support to include password resets in a professional and timely manner, while ensuring Five-Star Customer Service to both CHRISTUS Health and external customers seeking assistance from the Service Desk through phone calls, emails, or self service tickets
  • Provides effective Five-Star Customer Service by being polite, courteous, and friendly towards all customers at all times
  • Acknowledges customers immediately in order to determine need and helps the customer resolve issues or requests
  • Participates in departmental programs that promote and deliver exceptional customer service
  • Provides customers with assistance in understanding and making appropriate use of software tools and various applications and equipment such as, but not limited to MEDITECH, Microsoft Office Suite, WYSE/PC terminals, and printers to support end user and/or customer requests
  • Answers customer questions and concerns regarding system operations and responds proactively in resolving system issues by assessing the extent of problem and escalating the issue to next level support when necessary
  • Determines higher tiered or second level support group responsible if First Call Resolution does not occur
  • Adheres to all established Service Desk policies, procedures, and guidelines for processing, escalating, notifying and closing customer calls
  • Fully documents all associated resolutions and/or actions taken in the ticketing software system, including but not limited to, description of incident, information on the customer and hardware used, troubleshooting methods performed, and actions taken to final resolution and furthermore communicates resolution/escalation to the customer
  • Manages Support Teams Service Desk dockets to ensure customer SLAs are being adhered to
  • Fulltime
Read More
Arrow Right

Car Wash Maintenance Technician

Main duties consist of performing maintenance on Holiday owned carwashes and rel...
Location
Location
United States of America , Lisle
Salary
Salary:
Not provided
https://www.circlek.com Logo
Circle K
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or GED preferred
  • Technical school education preferred, but not required
  • Basic knowledge of electro mechanical equipment
  • Excellent mechanical background
  • Excellent problem solving and decision making skills
  • Ability to perform work with minimal or no supervision or assistance
  • Demonstrated knowledge of equipment maintenance and OSHA regulations
  • Good mechanical abilities and a good understanding of mechanical systems
  • Ability to read wiring diagrams and trouble shoot electrical issues using a Volt/Ohm meter
  • Excellent communication skills
Job Responsibility
Job Responsibility
  • Performing maintenance on Holiday owned carwashes and related equipment of all makes and models
  • Analyze electronic and mechanical problems and complete repairs as required
  • Communicate with customers and explain technical issues to non-technical people
  • Maintain company assets, including service vehicles, tools and equipment
  • Regular contact with supervisor, car wash category manager and store personnel
  • Required to carry a pager and be available for emergencies on a regular basis
  • Work day and work hours will vary as determined and seasons require
  • Evenings and weekend work may be required
  • Complete company forms and reports accurately and completely including logs of daily work and store visits
  • Technician may be dispatched or routed via car wash dispatcher
  • Fulltime
Read More
Arrow Right

Car Wash Maintenance Technician

Main duties consist of performing maintenance on Holiday owned carwashes and rel...
Location
Location
United States of America , Lisle
Salary
Salary:
Not provided
https://www.circlek.com Logo
Circle K
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or GED preferred
  • Technical school education preferred, but not required
  • Basic knowledge of electro mechanical equipment
  • Excellent mechanical background
  • Excellent problem solving and decision making skills
  • Ability to perform work with minimal or no supervision or assistance
  • Demonstrated knowledge of equipment maintenance and OSHA regulations
  • Good mechanical abilities and a good understanding of mechanical systems
  • Ability to read wiring diagrams and trouble shoot electrical issues using a Volt/Ohm meter
  • Excellent communication skills
Job Responsibility
Job Responsibility
  • Performing maintenance on Holiday owned carwashes and related equipment of all makes and models
  • Analyze electronic and mechanical problems and complete repairs as required
  • Communicate with customers and explain technical issues to non-technical people
  • Maintain company assets, including service vehicles, tools and equipment
  • Regular contact with supervisor, car wash category manager and store personnel
  • Required to carry a pager and be available for emergencies on a regular basis
  • Complete company forms and reports accurately and completely including logs of daily work and store visits
  • Technician may be dispatched or routed via car wash dispatcher
  • Work Oasis or the help desk and communicate to stores, supervisors, helpdesk personal and outside vendors as needed
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy