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Help Desk Specialist

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Robert Half

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Location:
United States , Austin

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a Help Desk Specialist to support end users in a hybrid role based in Austin, Texas. This Long-term Contract opportunity is ideal for an entry-level candidate who is detail oriented and enjoys solving technical issues, delivering strong customer support, and working across both onsite and remote environments. The position focuses on day-to-day desktop support, ticket resolution, and content updates while helping maintain a smooth experience for employees and visitors.

Job Responsibility:

  • Provide first-line technical assistance for end users by resolving common hardware, software, and access-related issues in a timely manner
  • Manage incoming support requests through the ticketing system, document troubleshooting steps, and ensure accurate updates through resolution
  • Perform password resets and assist users with account access concerns while following established support procedures
  • Support Microsoft Office 365 applications by addressing user questions, basic configuration needs, and routine functionality problems
  • Deliver a high level of customer service in a public-facing support environment, assisting users both remotely and in person
  • Troubleshoot desktop and end-user issues through remote support tools as well as onsite desk-side assistance when needed
  • Help with content-related updates and other routine support tasks that contribute to daily operational continuity

Requirements:

  • At least 1 year of experience in help desk, desktop support, or a similar end-user support environment
  • Hands-on ability to perform basic technical troubleshooting across hardware, software, and user access issues
  • Experience working with service desk tickets and maintaining clear, organized support documentation
  • Familiarity with Microsoft Office 365 and the ability to assist users with common application issues
  • Comfortable providing support in both onsite and remote settings within a hybrid work arrangement
  • Extensive customer service and communication skills, especially in a role that regularly interacts with the public

Nice to have:

Exposure to tools such as Zoho ManageEngine ServiceDesk Plus is preferred

What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
May 03, 2026

Work Type:
Hybrid work
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