Help Desk Specialist Jobs

Help Desk Specialist

Syntech Systems

Location:
United States, Tallahassee

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Help Desk Specialist provides basic technical support (help desk) to include installing, configuring and instruction on FuelMaster software, hardware and firmware to customers and distributors.

Job Responsibility:

Consults with customers on the telephone providing support in all areas of FuelMaster software and hardware
Troubleshoots and assists users with difficulties encountered with software and computer hardware related questions
Performs diagnostic tests to ensure integrity of FuelMaster setups
Responsible for and able to perform telephone (help desk) support of peripheral devices, including transaction printers, receipt printers, tank monitor connections, communication devices, as well as the FuelMaster system
Follows up on assigned open calls to verify resolution of customer problem
Documents actions performed and troubleshooting steps completed in CRM software
Assists both technical and non-technical personnel to solve customer related issues and work successfully through their requests

Requirements:

AA degree/technical training in an IT related field
will consider relevant years’ experience in lieu of degree
Requires a consistent and dependable work history, ideally reflecting 3-5 years of tenure with each previous employer
Has knowledge of commonly used IT concepts, practices, and procedures
Solid communicator with strong writing skills
Excellent analytical and troubleshooting skills with a strong focus on results
Strong history of positive customer interaction and customer support
Willingness to be on call and/or work shifts when necessary

Nice to have:

Experience in Systems Administration, SQL servers, or network communication is desirable
BILINGUAL in English and Spanish, a plus

Additional Information:

Job Posted:
December 12, 2025

Expiration:
December 31, 2025

Employment Type:

Fulltime

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