Help Desk Specialist Jobs

Help Desk Specialist

The Help Desk Specialist provides basic technical support (help desk) to include...

Location

United States , Tallahassee

Salary:

Not provided

Syntech Systems

Expiration Date

December 31, 2025

Requirements

AA degree/technical training in an IT related field
will consider relevant years’ experience in lieu of degree
Requires a consistent and dependable work history, ideally reflecting 3-5 years of tenure with each previous employer
Has knowledge of commonly used IT concepts, practices, and procedures
Solid communicator with strong writing skills
Excellent analytical and troubleshooting skills with a strong focus on results
Strong history of positive customer interaction and customer support
Willingness to be on call and/or work shifts when necessary

Job Responsibility

Consults with customers on the telephone providing support in all areas of FuelMaster software and hardware
Troubleshoots and assists users with difficulties encountered with software and computer hardware related questions
Performs diagnostic tests to ensure integrity of FuelMaster setups
Responsible for and able to perform telephone (help desk) support of peripheral devices, including transaction printers, receipt printers, tank monitor connections, communication devices, as well as the FuelMaster system
Follows up on assigned open calls to verify resolution of customer problem
Documents actions performed and troubleshooting steps completed in CRM software
Assists both technical and non-technical personnel to solve customer related issues and work successfully through their requests

Fulltime

IT Help Desk Specialist

A growing healthcare organization is seeking a Healthcare IT Help Desk Specialis...

Location

United States , San Antonio

Salary:

75000.00 - 95000.00 USD / Year

Revel Staffing

Expiration Date

Until further notice

Requirements

High school diploma or GED required
associate degree in IT or related field preferred
MediClear Certification (or equivalent HIPAA certificate) required
1+ year of IT help desk, service desk, or technical support experience preferred
Experience supporting users in a healthcare or clinical environment strongly preferred (EMR/EHR, clinical apps, etc.)
Strong verbal and written communication skills with a clear, customer-first mindset
Ability to work from scripts, knowledge base articles, and standard operating procedures
Comfortable handling high call volumes and managing multiple tickets at once
Strong problem-solving skills and the ability to remain calm and professional under pressure

Job Responsibility

Answer inbound help desk calls, tickets, and emails from internal users (clinical and non-clinical)
Provide first-level support for common issues including: Password resets and account lockouts, EMR/EHR and healthcare application access issues, VPN, email, and basic connectivity problems
Troubleshoot software and basic hardware issues following documented procedures and knowledge base articles
Properly document all incidents, actions taken, and resolutions in the ticketing system
Escalate complex issues to higher-level support or application teams as needed
Deliver outstanding customer service to users of all technical skill levels and backgrounds
Maintain strict confidentiality and protect sensitive patient and organizational data in accordance with HIPAA and security policies
Support increased call volumes during peak periods and special projects

Fulltime

IT Help Desk Specialist

A leading technology solutions provider in the engineering software industry is ...

Location

United States , Westmont

Salary:

65000.00 - 95000.00 USD / Year

Revel Staffing

Expiration Date

Until further notice

Requirements

Associate degree in Computer Science, Information Technology, or equivalent work experience
DataClear Certification (or equivalent recognized data-security credential) required
Minimum 1 year of technical support or help-desk experience
Strong troubleshooting skills for Windows/Mac hardware, MS Office 365, cloud applications, and network connectivity (Ethernet, wireless LANs, DHCP/DNS)
Excellent customer service and ability to explain technical concepts to non-technical users
Ability to lift and carry IT equipment up to 50 lbs.

Job Responsibility

Serve as first-line technical support for on-site and remote employees across the U.S. and international offices
Troubleshoot and resolve hardware, software, network, and infrastructure issues
Configure, deploy, and track desktops, laptops, and peripherals
Manage user onboarding/offboarding, hardware procurement, and system documentation
Provide user training and create support resources
Collaborate with vendors and internal stakeholders to maintain high service levels.

What we offer

Competitive total rewards package with medical, dental, vision, 401(k) and profit sharing
Generous paid time off, holidays, and parental leave
Flexible work options
Professional growth and development opportunities.

Fulltime