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Help Desk Specialist

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Robert Half

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Location:
United States , Villa Park

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a Help Desk specialist to provide day-to-day technical support for users within the financial services industry. This Long-term Contract position is suited for someone who can resolve desktop and system issues efficiently while delivering a strong end-user experience across both Windows and Mac environments. The ideal candidate brings hands-on support experience, communicates clearly with employees at all levels, and is comfortable working with modern ticketing tools and core Microsoft technologies.

Job Responsibility:

  • Deliver front-line technical assistance for hardware, software, and user access issues in a fast-paced business environment
  • Troubleshoot and resolve problems across Windows 10, Windows 11, and Mac devices, escalating complex cases when needed
  • Manage incident and service request workflows through a ticketing platform, ensuring timely follow-up and accurate documentation
  • Support user account administration and access-related tasks involving Active Directory and related Microsoft tools
  • Assist with desktop setup, configuration, maintenance, and replacement activities for end-user systems and peripherals
  • Provide support for Windows 11 upgrade efforts and help users transition smoothly with minimal disruption to daily work
  • Contribute to basic troubleshooting and support activities connected to Azure-based resources and services
  • Communicate technical solutions in a clear, thorough manner while building positive working relationships with end users

Requirements:

  • At least 3 years of experience in help desk or desktop support roles
  • Hands-on expertise supporting Microsoft Windows 10 and Windows 11 environments
  • Experience working with service desk or ticket management systems
  • familiarity with ServiceDesk Plus or ServiceNow is highly valued
  • Ability to support both PC and Mac users in a detail-oriented setting
  • Working knowledge of Active Directory and common user access support tasks
  • Exposure to Azure and basic cloud-related troubleshooting
  • Strong problem-solving, communication, and interpersonal skills
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
May 15, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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