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Piper Companies Logo Piper Companies · IT - Administration

Help Desk Specialist

United States, New Orleans 50000.00 - 55000.00 USD / Year · Job Posted February 14, 2026
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Job Description

Zachery Piper Solutions is seeking a Help Desk Specialist to support a DoD program that is fully funded through 2028, supporting the Department of the Navy program based in New Orleans, LA. The Help Desk Specialist provides end‑user technical support across a large enterprise environment. It’s an excellent opportunity for someone looking to build their IT career and gain exposure within the Intelligence Community. The role will begin on a night‑shift schedule, with the option to move to other shifts after the first few months depending on candidate preference.

Job Responsibility

  • Provide technical assistance for laptops, desktops, printers, mobile devices, and other network‑connected equipment
  • Troubleshoot issues related to connectivity, operating systems, Microsoft/Office applications, and VTC systems
  • Collaborate with employees and leadership to diagnose and resolve IT problems
  • Support daily operations of the Enterprise Service Desk
  • Manage service tickets, run scripts, answer incoming calls, and meet established service metrics

Requirements

  • Active Secret Clearance
  • At least 1 year of IT support experience
  • IAT II certification (Security+, CCNA Security, CySA+, or higher‑level equivalent)
  • Hands‑on experience with troubleshooting, ticketing tools, and general IT support

What we offer

  • PTO
  • paid holidays
  • medical
  • dental
  • vision
  • 401(k)
  • sick leave
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