Help Desk Specialist Jobs

Help Desk Specialist

M & M Technical Services

Location:

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Responsibility:

Provide tier I support, answering phone calls from customers
Perform basic, First Call Resolution (FCR) incident resolution, incident document and entering clear and concise information into the Remedy ticketing system
Applying excellent working knowledge of PC software and hardware to provide multi-tiered customer support for network connectivity, VPN, software applications, desktop peripherals, network account management, and hardware related issues via email, phone, remote assistance tools, and desk-side assistance
Performs hardware diagnostics and coordinates repairs
Provide direct support to end users by supporting “how to” questions, troubleshooting, diagnosing and resolving issues in response to customer reported incidents

Requirements:

Bachelors degree from an accredited college in a related discipline, or equivalent experience/combined education, with 2 years of professional experience
or 1 years of professional experience with a related Bachelors degree
Security+ Certified
Active Secret security clearance

Nice to have:

Network+ Certifications
Experience with Infrastructure as Code tools (Chef, Ansible, Puppet) experience including scripting for automation, configuration control or provisioning

Additional Information:

Job Posted:
December 10, 2025

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