Help Desk / PC Technician Job at Sierra Pacific Industries (Redding)

Help Desk Technician

Helpdesk Technicians work directly with our clients, as well as other system eng...

Location

Salary:

Not provided

Atlas Professional Services

Expiration Date

Until further notice

Requirements

1+ years of technical support experience
Able to work on support tickets independently and update status accurately
Ability to manage priority of support requests in a fast paced, fast-growing environment
Able to learn and adapt quickly
Excellent communication skills – verbal and written
Ability to explain complex IT concepts in simple terms
Technical certifications (CompTIA A+ and Network+ preferred)
High school or equivalent (Preferred)
Customer service: 2 years (Preferred)
IT support: 1 year (Preferred)

Job Responsibility

Recurring Server/Network Maintenance
Basic Active Directory Support (New/Term Users, Password Resets)
Basic MFA Support (New Setups, New Devices, Unlock Users)
Basic Hardware – Support and troubleshooting including identifying, using and connecting hardware components and devices as well as setup and install common peripheral devices
Basic Windows Operating Systems – Install and support Windows OS including command line and client support
Desktop Support (Windows 10 and 11)
Server Support (Windows Server 2008, 2012, 2016, 2019, 2022)
Basic Software Troubleshooting – Troubleshoot PC and mobile device issues
Basic Support of MS Office and Office 365 suite
Basic Support of Spam Filtering

What we offer

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Fulltime

PC Technician

We are accepting applications for a motivated PC Technician responsible for inst...

Location

United States , Fort Lauderdale

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or equivalent required
Associate degree in Information Technology or related field preferred
CompTIA A+ or similar IT certification preferred
1+ years of experience in PC support or technical support role
Strong knowledge of Windows and/or Mac operating systems
Familiarity with common office productivity software and network troubleshooting basics
Excellent problem-solving and communication skills
Ability to work independently and prioritize multiple tasks
Physical ability to lift and move computer equipment as needed

Job Responsibility

Install, configure, and upgrade computers, printers, and peripheral devices
Diagnose and resolve hardware, software, and network connectivity issues
Provide technical support to end users via help desk tickets, phone, or in-person
Perform system maintenance such as software updates, virus scans, and data backups
Set up and manage user accounts, permissions, and security settings
Maintain accurate inventory records for IT equipment and licenses
Document troubleshooting steps, solutions, and IT support procedures
Assist with the rollout of new technology, including hardware, operating systems, and applications
Coordinate equipment repairs with vendors as necessary
Stay up to date with current trends and best practices in IT support

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan
Free online training

Fulltime

Help Desk / PC Technician

We are looking for a Help Desk/PC Technician to become a valued member of our IT...

Location

United States , Redding

Salary:

20.00 - 26.00 USD / Hour

Sierra Pacific Industries

Expiration Date

Until further notice

Requirements

1+ years’ computer and/or network problem-solving experience in a business environment (commercial/large network environment a plus)
CCNA and/or A+ certifications or equivalent education is a plus
Proven excellent customer service and interpersonal communication skills
Demonstrated knowledge of remote support tools
Experience with Microsoft Windows and Microsoft 365
Working knowledge of Windows Desktop, Server operating systems, Active Directory, and Azure Active Directory
Basic understanding of firewall rules, anti-virus software and other desktop security products
Working knowledge of TCP/IP, DNS, and DHCP is preferable
Business network (VPN, Wi-Fi, WAN’s & LAN’s), wireless and VOIP skills are a plus
Familiarity with mobile device setup and support

Job Responsibility

Actively support company IT operations throughout U.S. utilizing strong PC and network knowledge
Effectively troubleshoot and resolve technology issues by phone
Provide positive results and best user experience by identifying problems, researching answers, and guiding users through corrective steps
Coach and demonstrate for users’ best practice problem-solving methods
Build, diagnose, and repair PCs, laptops, cell phones, tablets, and printers
Address various and concurrent issues with timely and effective follow-up and resolution
Monitor file, device sharing, and permissions
Troubleshoot various network and Wi-Fi issues to completion
Install and support Microsoft, IBM i, and other business software and licensing
iOS and Android activation, email configuration, MFA enrollment, and basic troubleshooting

What we offer

Excellent low-cost health benefits (medical, dental, and vision)
Retirement plan with employer-paid contributions
401(k) with Company Match
Additional Retirement Contributions
Company-paid Life Insurance
Paid vacation and 10 holidays
We train and promote from within

Fulltime

Help Desk / PC Technician

At Sierra Pacific Industries, we understand our greatest strength is the people ...

Location

United States , Redding

Salary:

20.00 - 26.00 USD / Hour

Sierra Pacific Industries

Expiration Date

Until further notice

Requirements

1+ years’ computer and/or network problem-solving experience in a business environment (commercial/large network environment a plus)
CCNA and/or A+ certifications or equivalent education is a plus
Proven excellent customer service and interpersonal communication skills
Demonstrated knowledge of remote support tools
Experience with Microsoft Windows and Microsoft 365
Working knowledge of Windows Desktop, Server operating systems, Active Directory, and Azure Active Directory
Basic understanding of firewall rules, anti-virus software and other desktop security products
Working knowledge of TCP/IP, DNS, and DHCP is preferable
Business network (VPN, Wi-Fi, WAN’s & LAN’s), wireless and VOIP skills are a plus
Familiarity with mobile device setup and support

Job Responsibility

Actively support company IT operations throughout U.S. utilizing strong PC and network knowledge
Effectively troubleshoot and resolve technology issues by phone
Provide positive results and best user experience by identifying problems, researching answers, and guiding users through corrective steps
Coach and demonstrate for users’ best practice problem-solving methods
Build, diagnose, and repair PCs, laptops, cell phones, tablets, and printers
Address various and concurrent issues with timely and effective follow-up and resolution
Monitor file, device sharing, and permissions
Troubleshoot various network and Wi-Fi issues to completion
Install and support Microsoft, IBM i, and other business software and licensing
iOS and Android activation, email configuration, MFA enrollment, and basic troubleshooting

What we offer

Excellent low-cost health benefits
Retirement plan with employer-paid contributions
Paid vacation and 10 holidays
Full Health Benefits Plan (including medical, dental, and vision) with low-cost premiums
401(k) with Company Match
Additional Retirement Contributions
company-paid Life Insurance

Fulltime

Senior Help Desk Technician

Under general supervision, leads the daily operations and activities of the IS H...

Location

United States , Orange

Salary:

Not provided

Intratek Computer, Inc.

Expiration Date

Until further notice

Requirements

Knowledge of database concepts used with the current call tracking system and inventory system
Knowledge of technical computer terminology
Knowledge of PC computer hardware and software to include, but not limited to, MS Office Suite, MS Project, MS Visio, Teams, OneNote and To Do
Ability to diffuse tense or difficult customer service situations with appropriate use of interpersonal and communication skills
Ability to use advanced computer, analytical and personal communication skills to resolve problems that are more difficult
Ability to write technical and operational procedures for the Help Desk
Any combination of education or experience equivalent to a high school diploma with technical coursework
Minimum of approximately five years increasingly responsible Help Desk experience in a large network environment
Experience with networked PCs and printers, troubleshooting, providing in-depth support for Microsoft Office Suite, and trend analysis

Job Responsibility

Assists users in troubleshooting by identifying the nature and severity of their problem, attempting to resolve problems over the phone
responds to user questions and problems about agency standard hardware, software, IS procedures, system status, and downtime
Conducts follow-up sessions with users, assisting in the timely resolution of problems reported to the Help Desk
Acts as intermediary between the user and IS technical staff to close open items and to ensure user satisfaction
Provides recommendations for process and procedure development and improvements
Reviews procedures on a predetermined cycle to ensure correctness and to analyze them for continuous process improvements
Ensures daily process control of the IS Help Desk while identifying and implementing continuous improvement opportunities
Provides trend analysis and root cause analysis with the use of Help Desk tools and input by IS staff
Conducts root cause meetings as necessary to provide corrective/preventative action to problems encountered by the IS Help Desk or IS staff

What we offer

Medical benefits
Paid vacation
Paid holidays
PTO

PC Technician

We are accepting applications for a motivated PC Technician responsible for inst...

Location

United States , Doral

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or equivalent required
Associate degree in Information Technology or related field preferred
CompTIA A+ or similar IT certification preferred
1+ years of experience in PC support or technical support role
Strong knowledge of Windows and/or Mac operating systems
Familiarity with common office productivity software and network troubleshooting basics
Excellent problem-solving and communication skills
Ability to work independently and prioritize multiple tasks
Physical ability to lift and move computer equipment as needed

Job Responsibility

Install, configure, and upgrade computers, printers, and peripheral devices
Diagnose and resolve hardware, software, and network connectivity issues
Provide technical support to end users via help desk tickets, phone, or in-person
Perform system maintenance such as software updates, virus scans, and data backups
Set up and manage user accounts, permissions, and security settings
Maintain accurate inventory records for IT equipment and licenses
Document troubleshooting steps, solutions, and IT support procedures
Assist with the rollout of new technology, including hardware, operating systems, and applications
Coordinate equipment repairs with vendors as necessary
Stay up to date with current trends and best practices in IT support

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

PC Technician

We are accepting applications for a motivated PC Technician responsible for inst...

Location

United States , Oakland Park

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or equivalent required
Associate degree in Information Technology or related field preferred
CompTIA A+ or similar IT certification preferred
1+ years of experience in PC support or technical support role
Strong knowledge of Windows and/or Mac operating systems
Familiarity with common office productivity software and network troubleshooting basics
Excellent problem-solving and communication skills
Ability to work independently and prioritize multiple tasks
Physical ability to lift and move computer equipment as needed

Job Responsibility

Install, configure, and upgrade computers, printers, and peripheral devices
Diagnose and resolve hardware, software, and network connectivity issues
Provide technical support to end users via help desk tickets, phone, or in-person
Perform system maintenance such as software updates, virus scans, and data backups
Set up and manage user accounts, permissions, and security settings
Maintain accurate inventory records for IT equipment and licenses
Document troubleshooting steps, solutions, and IT support procedures
Assist with the rollout of new technology, including hardware, operating systems, and applications
Coordinate equipment repairs with vendors as necessary
Stay up to date with current trends and best practices in IT support

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Help Desk Technician

ASM Global, the leader in privately managed public assembly facilities, has an e...

Location

United States , New Orleans

Salary:

Not provided

Legends Global

Expiration Date

Until further notice

Requirements

Must successfully pass a criminal background check
Must be at least 18 years of age
Detailed knowledge of Microsoft workstation operation systems
Excellent problem-solving skills, including the use of remote management systems
Able to work days, nights, weekends, and holidays as needed
High School Diploma or equivalent, college preferred
1-3 years of working experience within PC support
Extensive experience installing, maintaining, and upgrading Microsoft applications

Job Responsibility

Load various software updates
Provide maintenance on various computer hardware
Maintain organization and cleanliness in the operations room
Track inventory of computer-related supplies
Answer Help Desk Calls professionally and courtesily
All other duties as assigned

Parttime

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